hmv (UK) Reviews 151,085

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 31,258 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and the helpful, friendly, and polite staff. Customers appreciate the quick and efficient delivery of their orders, often arriving sooner than expected and well-protected in strong packaging. Many also value the option for free in-store collection and the good communication regarding order status. However, some people occasionally experienced issues with packaging not being secure enough, leading to potential damage or items being misplaced. A few other people also felt that the lack of tracking for guest checkouts was inconvenient, and some reported receiving contradictory emails or missing items from their orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and fast delivery... See more

Product

Reviewers highlight positive aspects of product, often praising the excellent condition of items upon... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process, whether... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and amazing... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another limited edition item successfully received. Not only do HMV continue to cater to serious music and film lovers as well, this time they also kept me abreast of delays beyond their control. As m... See more

Company replied

Rated 5 out of 5 stars

As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more

Company replied

Rated 5 out of 5 stars

It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more

Company replied

Rated 5 out of 5 stars

As with all my visits to the HMV shop in Bath, the service was excellent. On this occasion it was Jack Walters. BUT - why doesn't the shop stock on it's music bookshelves Jack's latest excellent book... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info


4.6

Excellent

TrustScore 4.5 out of 5

151K reviews

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Rated 5 out of 5 stars

I was informed

I was informed , many times on where my order had progressed in the system .Absolutely excellent service all the way . Thank you very much guys.

19 June 2026
Rated 2 out of 5 stars

Lucky the steelbook had no dents or…

Lucky the steelbook had no dents or dings with zero protection or adequate packaging.
Shall have to look elsewhere or have delivered to store in future as they arent even in mailers, just a thin bit of card for an envelope

19 June 2026
Rated 1 out of 5 stars

Original ordered two different funko…

Original ordered two different funko pops, only one was delivered and charged for. No communication from HMV, then all of a sudden payment for taken for the second funko pop and a few days later it was delivered.
The second funko pop was stinking dirty with dirt and sticky marks on the packaging. I’ll be taking this into store for a refund.

16 June 2026

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