Another limited edition item successfully received. Not only do HMV continue to cater to serious music and film lovers as well, this time they also kept me abreast of delays beyond their control. As m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order arrived when they said store clean and tidy staff very efficient
Bought an Avatar 3D steelbook, and it arrived very quickly and in perfect condition due to being sent in a cardboard box, not a flimsy bag. Top marks to HMV.
Really good service from HMV.
Website was easy to use and order my vinyl.
Good selection at a reasonable price.
Pick up from store is a good feature and staff really pleasant
Hello hmv, as 99% of my time in your store is always a good experience. I thank you.
I was informed , many times on where my order had progressed in the system .Absolutely excellent service all the way . Thank you very much guys.
The ordering and collection service is easy and quick.
Lucky the steelbook had no dents or dings with zero protection or adequate packaging.
Shall have to look elsewhere or have delivered to store in future as they arent even in mailers, just a thin bit of card for an envelope
Original ordered two different funko pops, only one was delivered and charged for. No communication from HMV, then all of a sudden payment for taken for the second funko pop and a few days later it was delivered.
The second funko pop was stinking dirty with dirt and sticky marks on the packaging. I’ll be taking this into store for a refund.
The online site is very easy to order on and I like that you can preorder products which are dispatched as soon as they are released. Delivery is quick too.
Easy to order online, simple straightforward and lots of choices with competitive pricing too
Yet another vinyl which had to go back for a 2nd replacement due to scratching & Jumping on same track in same place .
I was told of a release date for a DVD, I thought I would have to wait a day or two for process, but no, I received a pick up message for the same day.
Brilliant
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.