Very satisfied with service. Ordered in store and staff very helpful and friendly. Order arrived promptly. Separate order online also hassle free.
Company replied
Location
Switch location13 Holy Brook Walk, The Oracle, RG1 2AQ Reading, GB
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See what reviewers are saying
Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by. Not many options to purchase music on the hig... See more
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Only one person at till. Who appeared to be doing both purchases as well as enquiries / Customer Services. 4 people including me waiting Could not see many staff around. Tho appreciate probably sig... See more
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I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the... See more
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Company details
About hmv (UK) - Reading
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
13 Holy Brook Walk, The Oracle, RG1 2AQ, Reading, United Kingdom
4.7
Excellent
245 reviews
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Reply from hmv (UK) - Reading
Hi Aniz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Reading
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful and friendly!
I bought the 3 for £66 deal but there was one record I wanted that was supposedly in stock, but I couldn’t find it. Multiple members of staff started looking for it, but after it was nowhere to be found I placed a click and collect order. Unfortunately when I collected the order, one of the vinyls came pre-scratched. I contacted HMV and was told I could take it in-store for an exchange, or post it back for a refund. When I went back into HMV Reading, the staff were once again very accommodating. I exchanged my vinyl for a different album in the end and it’s perfect, I love it so much. I was very happy with the helpfulness and friendliness of the staff in store as well as online.
14 October 2025
Reply from hmv (UK) - Reading
Hi Bethany
Thank you for leaving a 5 star review! We are sorry to hear about your damaged item, apologies for any inconvenience caused. We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering DVD.S
I found it easy to order the DVD i wanted to buy before I always into the HMV Store in Reading but I know find it easier to order online from HMV as I am unable to to get to the HMV Store i never used to be able to order be able to order DVD.S before but now I find it easier to Order the DVD.S
12 September 2025
Reply from hmv (UK) - Reading
Hi Laurence
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Reading
Hi angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Reading
Hi brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Reading
Hi Diana
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Reading
Hi Trevor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Reading
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great place to shop!
Friendly staff who were very knowledgeable on their products. This was the hmv in the oracle reading.
13 August 2025
Reply from hmv (UK) - Reading
Hi Shelley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Reading
Hi Nicola
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service. Friendly staff in the Reading shop and apologised for the delay of my click an collect order.
3 August 2025
Reply from hmv (UK) - Reading
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
3 records for 66 quid bargin
Always love buying records in HMV in shop or online i perfer in shop but don't have the time. So many classic in the 66 quid for 3 viynal range.
1 August 2025
Unprompted review
Reply from hmv (UK) - Reading
Hi Thomas
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great customer service 5 stat
2 July 2025
Reply from hmv (UK) - Reading
Hi Darren
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Recommend this store!
Polite and easy going staff. Quick and easy to order the tshirt I wanted and delivery to store was fast.
Emailed when ready to be collected. Recommend this store!
18 June 2025
Reply from hmv (UK) - Reading
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great helpful service
17 June 2025
Reply from hmv (UK) - Reading
Hi hana
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It all went smoothly
It all went smoothly. The assistant in thr shop was helpful. All good. Good solid packaging as well.
7 May 2025
Reply from hmv (UK) - Reading
Hi Derek
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff
Item I wanted was not in stock but HMV staff advised it was available to order. Order placed, item arrived - great service.
9 April 2025
Reply from hmv (UK) - Reading
Hi J
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My favourite store!!
My favourite store!!! Loved you, HMV, since I was a teenager (Im almost 50 now 😭) and just getting into music. Service is always superb!!
2 April 2025
Reply from hmv (UK) - Reading
Hi Zora
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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