First parcel only took 3 days to arrive. Which was good. Second parcel took 1 week to arrive, but upon phoning H.M.V, he tracked my Parcel for me to the local sorting/Post office. He was very Helpfu... See more
Company replied
Location
Switch location32- 34 Cornwall St, PL1 1LP Plymouth, GB
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See what reviewers are saying
Bought 12 vinyl records and had them delivered to store. Assistant was ok, then charged me for a plastic bag. Just felt that this should have been a given considering the amount of money spent. Will s... See more
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Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer... See more
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Ordered online to collect in store, thought music on the high street was dead, walked in to the Plymouth store and it was so busy, had the best vibe and felt like shopping for music was reborn! Such a... See more
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Company details
About hmv (UK) - Plymouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32- 34 Cornwall St, PL1 1LP, Plymouth, United Kingdom
4.7
Excellent
370 reviews
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I ordered a dvd online
I ordered a dvd online. It was a good price and I was able to collect from the local store free of charge within a day or so. Marvellous
18 September 2026
Reply from hmv (UK) - Plymouth
Hi -TJS
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The assistant Rob was pleasant very…
The assistant Rob was pleasant very knowledgeable and made sure we got what we came for
17 September 2026
Reply from hmv (UK) - Plymouth
Hello Trevor
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Plymouth store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Great pre order experience
Always have what I want and they have a great experience when it comes to pre order DVDs.
11 September 2026
Reply from hmv (UK) - Plymouth
Hi Adam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Plymouth
Hello Tony,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Plymouth
Hi Owen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very easy to collect from the store.
6 September 2026
Reply from hmv (UK) - Plymouth
Hello Ivor
Thanks for leaving us a great review, we’re delighted to read your comments and can’t wait to see you again soon! :-)
The till receipt is nothing like the…
The till receipt is nothing like the illustration on the hear my voice page and so I am unable to enter the draw.
29 August 2026
Reply from hmv (UK) - Plymouth
Hi Paul
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great place to fund a variety of music…
Great place to fund a variety of music and films..staff friendly and will order what is not in store.
22 June 2026
Reply from hmv (UK) - Plymouth
Hi Janine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
the product was perfect for my needs…
the product was perfect for my needs shame the royal mail were not careful with it but it is all good can live with slight damage on rear panel
22 August 2026
Reply from hmv (UK) - Plymouth
Hi michel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy to recommend HMV
Easy to use website.
Competitive prices.
Quick delivery times and orders comes well packaged.
Can't think of any time I've ever had any problems with my order.
As for in shop experience I can't fault their staff.
17 August 2026
Reply from hmv (UK) - Plymouth
Hi Jonathan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Plymouth
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Plymouth
Hi Elizabeth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Not for serious media enthusiasts anymore
Really short on stock and choice, only selling key mainstream titles most already own. Frustrating visits every time for me personally.
Shelf space taken up by 20 copies of the same release. Good luck finding more obscure artists (which really are not 'that' obscure in collecting circles).
No price matching, not cost competitive at all, who else is left on the street to compete? Only independents who can barely afford their leases.
No vinyl imports. No real bargains on old lines (unless you're big on Susan Boyle / Chas 'N' Dave).Appreciate they have overheads but their stock costs at least £5, minimum, more than other retailers on the high-street (and online). Also noticed damaged B-stock on shop floor several times before, charged at same rate as new. Current to this review - head to the Rolling Stones section if you do not believe me. Scrappy copy of Steel Wheels been on sale for months. Asked if they had a undamaged copy in-store, checked their systems (of course they didn't). Maybe they're hoping customers won't notice 'the gammy resealed merch in the corner', returned twice with loads of shelf wear? You can't sell B stock as new folks. This isn't eBay!
I do not have any issues with staff in this, my local branch. They're just kids/students waiting for their shifts to end.
Simply think HMV policies are tight and service they provide is now outmoded for committed hard copy collectors . The only other option are the excellent record fairs which frequent the area.
Besides defeating the WHOLE POINT OF A PHYSICAL STORE in the first place, little point in contacting HMV's service teams as any smartphone savvy customer, familiar with labels or official band websites can find cheaper alternatives online quicker if unavailable on HMVs own website. No outmoded middlemen needed for anything. Additionally, although unrelated to this store, the HMV website does not inform its customers on stock updates (even if customers request so). Really unreliable.
The only thing I buy from them regularly now are the gatefold compatible record sleeves. * Incidentally, stop wrapping rubber bands around them folks! Takes weeks to flatten all the creases out.
One thing HMV are never short on are unofficial band T-shirts with terrible designs, likely stitched by third world labour. Also dusty bluetooth record players with ceramic cartridges and overpriced plastic dolls which customers whack on their shelves to look at (mint in box). Great use of shop floor space there.
10 August 2026
Unprompted review
Reply from hmv (UK) - Plymouth
Hello Lomax,
Thanks for taking the time to leave us such a detailed review.
We're very sorry to hear of your disappointment with the range of products at your local hmv in Plymouth and the prices. We pride ourselves on the wide variety of items that we offer our customers and whilst the prices of these can vary, as they're a reflection of the prices set by the supplier, we do often refresh and update the promotions as soon as there are any new ones or additional titles within them. So we're really disappointed to hear that you couldn't find what you were looking for recently and would love the opportunity to look into this further for you.
If you contact our Customer Service team at support.hmv.com, they'll be happy to check availability of the items you've got in mind. Perhaps they're something that the store can order in for you, if they're listed on hmv.com but not currently in your local shop.
Thanks again for the feedback and we hope to hear from you soon.
Easy to find and order on the website
Easy to find and order on the website. Quick delivery.
7 August 2026
Reply from hmv (UK) - Plymouth
Hi Teresa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Every time I go into the store
Every time I go into the store, the staff are very helpful and polite. Staff always take there time to talk to customers. I always find what I'm looking for. The store is very clean and tidy and well organised
7 August 2026
Reply from hmv (UK) - Plymouth
Hi Faye
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Plymouth store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
DBS Manga Collection
Staff were very kind and customer service was top notch, as well as the manga being in perfect condition
12 July 2026
Reply from hmv (UK) - Plymouth
Hi Eli
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
very good at what they do
very good at what they do. explained everything we need to know.
31 July 2026
Reply from hmv (UK) - Plymouth
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered in the HMV storr
I ordered my CD in person in the shop and picked it up a few days later.
27 July 2026
Reply from hmv (UK) - Plymouth
Hi hugh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Plymouth
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi Benj
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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