First parcel only took 3 days to arrive. Which was good. Second parcel took 1 week to arrive, but upon phoning H.M.V, he tracked my Parcel for me to the local sorting/Post office. He was very Helpfu... See more
Company replied
Location
Switch location32- 34 Cornwall St, PL1 1LP Plymouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought 12 vinyl records and had them delivered to store. Assistant was ok, then charged me for a plastic bag. Just felt that this should have been a given considering the amount of money spent. Will s... See more
Company replied
Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer... See more
Company replied
Ordered online to collect in store, thought music on the high street was dead, walked in to the Plymouth store and it was so busy, had the best vibe and felt like shopping for music was reborn! Such a... See more
Company replied
Company details
About hmv (UK) - Plymouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32- 34 Cornwall St, PL1 1LP, Plymouth, United Kingdom
4.7
Excellent
370 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great time
My experience at hmv Plymouth was perfect all staff members were very kind and will definitely be coming back to see what is new in
11 April 2026
Unprompted review
Reply from hmv (UK) - Plymouth
Hi Lily-Jane
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Plymouth store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Staff member quickly found what I was…
Staff member quickly found what I was looking for and placed an order for it. Arrived quickly and was notified I could pick up from store
6 April 2026
Reply from hmv (UK) - Plymouth
Hi Ian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Plymouth
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
friendly and helpful staff
friendly and helpful staff , making my shopping experience quick and enjoyable , your Plymouth store is well situated and is well lit
5 April 2026
Reply from hmv (UK) - Plymouth
Hi Graeme
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly Staff
4 April 2026
Reply from hmv (UK) - Plymouth
Hi Glenn
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Plymouth HMV is My Happy Place
Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer ballers. The folk in Plymouth HMV actually work hard & make people happy.
4 April 2026
Reply from hmv (UK) - Plymouth
Hi Martin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
As Always Great Service
As Always Great Service, the DVD I wanted was in Stock, and at a reasonable price, very help full Staff
24 July 2025
Reply from hmv (UK) - Plymouth
Hi Robbie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I have found it easy to order online…
I have found it easy to order online and collect them from the store in Cornwall Street Plymouth.
12 February 2026
Reply from hmv (UK) - Plymouth
Hi MRS
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fantastic & knowledgeable in-store…
Fantastic & knowledgeable in-store service, product delivered on time & well packaged.
1 April 2026
Reply from hmv (UK) - Plymouth
Hi Ken
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Plymouth
Hello Lucy,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Plymouth
Hi Katrina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were kind and helpful.
Staff were kind and helpful.
I had my CD ordered and it was ready to pick up from the store in only a couple days.
There were no issues, and communication was excellent.
8 March 2026
Reply from hmv (UK) - Plymouth
Hi Moff,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Very pleased with the cd I bought. Thanks for ordering it in. The ordering system worked well. Staff very helpful.
4 March 2026
Reply from hmv (UK) - Plymouth
Hi Robert,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff knowledgeable and friendly
Found staff really helpful, informative and friendly. Would definitely visit this store again for music information as they are very knowledgeable.
25 February 2026
Reply from hmv (UK) - Plymouth
Hi Mary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Plymouth
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Plymouth
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre ordered CD in store 19/12/25
Pre ordered CD in store 19/12/25
Due February. Email received 21/01/26 stating early release (16/01/26)
Waited until 28/01/26 before contacting HMV. Nightmare trying to contact !!!
Eventually received CD 06/02/26
Would never pre order again
28 January 2026
Reply from hmv (UK) - Plymouth
Hi,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
The staff at the PLYMOUTH branch were…
The staff at the PLYMOUTH branch were very helpful. positive and knowledgable, Nothing was to much trouble for them.
7 February 2026
Reply from hmv (UK) - Plymouth
Hi Fernley,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi Luis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was amazing I love hmv.
27 January 2026
Reply from hmv (UK) - Plymouth
Hi evie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.