Would give 5 stars but gift card has to be used Instore for online order . Staff and delivery were excellent
Location
Switch locationUnit 269, The Glades Shopping Centre, BR1 1DN Bromley, GB
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See what reviewers are saying
Shop assistant was very helpful, polite & respectfull. Assisted me with a new order I wanted to place & dealt with the order I was collecting efficiently & quickly. Excellent series provided
Company replied
Again I have ordered online and used the click and collect service and been very happy with the service I've received. The package was delivered in pristine condition just as if I had brought it from... See more
Company replied
Pretty painless experience ordering online and getting my items sent to my local branch as I likely would have been away from home around delivery time. Happy with purchases and pickup experience in s... See more
Company replied
Company details
About hmv (UK) - Bromley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 269, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
4.7
Excellent
292 reviews
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Helpful in store with great delivery.
Recieved great service at their Bromley branch. Helped me find and order what I needed, even getting it delivered to my home on day of release.
11 February 2026
Reply from hmv (UK) - Bromley
Hi James
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bromley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Bromley
Hi Valentina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Alright in the end
The staff at the store were great flagging up that my original choice( both the first and replacement disc) were defective and allowed me to pick something else. Will certainly use this store again.
17 January 2026
Reply from hmv (UK) - Bromley
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
Good service, no hassle ordering and it was delivered on time. But the delivery guy just left it on the door without ringing the bell, I only realised it was delivered because an email was sent. Maybe there’s a way to specify how it should be delivered but I haven’t seen it.
16 January 2026
Reply from hmv (UK) - Bromley
Hi Kiyan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
helpful and knowledgeable staff
18 December 2025
Reply from hmv (UK) - Bromley
Hi Joan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent easy to use service
Excellent easy to use service , communication good always kept up to date regards delivery , would definitely recommend and use again
8 January 2026
Reply from hmv (UK) - Bromley
Hi SIAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All good thank you
All good thank you. Personnel had very good knowledge of all stock and were very helpful.
7 January 2026
Reply from hmv (UK) - Bromley
Hello Nessa,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good Service but allow plenty of time for delivery to a store
I ordered 3 CDs as Christmas presents for collection at the Bromley store. It was helpful to be able to collect them instore, and the staff there were great in dealing with me. However, it took 5 days after ordering the CDs to be told they were ready for collection, which I didn't expect as these are popular albums from contemporary groups. I recommend allowing plenty of time for delivery or collection.
16 December 2025
Reply from hmv (UK) - Bromley
Hi John
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Speedy delivery and great service from…
Speedy delivery and great service from the guy in your Bromley store when collecting,! Lovely item too, daughter very pleased x
30 December 2025
Reply from hmv (UK) - Bromley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The order arrived in good time wirhout…
The order arrived in good time wirhout any fuss.
31 December 2025
Reply from hmv (UK) - Bromley
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good service
I ordered a record for my granddaughters Christmas present. The ordering was easy and I was able to collect it from the store when I was notified it was in the shop. So easy doing click and collect.
19 December 2025
Reply from hmv (UK) - Bromley
Hi Sandra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff and so lovely to find some…
Great staff and so lovely to find some christian heavy metal and one of the best bands Stryper
29 December 2025
Reply from hmv (UK) - Bromley
Hi Tessa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I still have not got this!!
I still have not got this!!!
It was a Xmas present so I ordered from Amazon and got a next day delivery.
I went to the Bromley Store where I expected to collect it and they said it had not arrived. They said they had it in stock!!!!!!!
Why wasn’t this order fulfilled if it was in stock there!!!!!
I asked for a credit and the staff said they could not credit till the item had arrived in store. This is a disaster.
PLEASE CREDIT ME ASAP
S Bryant
29 December 2025
Reply from hmv (UK) - Bromley
Hi Susan
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Bromley
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Young chap gave good advice
Young chap gave good advice on where to look for Pokemon cards for my Great Nephew
16 December 2025
Reply from hmv (UK) - Bromley
Hi Jo
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
NEVER PRE-ORDER
Pre - Ordered an Item, still not received said item, its been 2 months since they initially said that they would deliver it on a date and they have kept changing the reasons as to why they cant deliver the item, first its manufacture issues, then its release date was wrong, now its sorry item is now out of stock even though they have taken my money ....
31 October 2025
Unprompted review
Reply from hmv (UK) - Bromley
Hi michael
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Bromley
Hi Shaun
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Placed my order in store with the very…
Placed my order in store with the very helpful assistance from a member of staff and was delighted the item arrived on time.
13 December 2025
Reply from hmv (UK) - Bromley
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ease of ordering & speed of delivery to…
Ease of ordering & speed of delivery to store
10 December 2025
Reply from hmv (UK) - Bromley
Cheers Caitilin for the 5 stars and wishing you a merry christmas from us all at hmv!
Excellent service, a very happy customer
Excellent service, the staff were extremely helpful & knowledgable.
8 December 2025
Reply from hmv (UK) - Bromley
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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