Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I c... See more
Company replied
Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues. I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd pr... See more
Company replied
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.2
Great
21K reviews
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I looked at transferring a cash isa…shawbrook hl 4.5% con
I looked at transferring a cash isa with another provider £118k to the hl powered by shawbrook. I spoke to a man who assured me the process was simple and they would help. I opened the s and s isa first as I had to. Then I transferred to a cash isa preliminary. I was intending to transfer all to the hl shawbrook was told that the 4.5% is only on 20k max. I was never told this if so I would never have bothered. Now I am stuck with a lot of money on a very low interest isa while everything clears.if this is your intention to get 4.5% don’t do it. After reading all the material I still can’t find where it says I can only get top interest on 20k and not the full amount
11 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Peter, thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with the service you received through our Active Savings feature.
We offer a wide range of rates from different banking partners. While we do not currently support direct transfers in to Active Savings products, it is possible to complete a cash transfer, which is typically processed within a reasonable timeframe.
Our Cash ISA products are subject to minimum and maximum funding limits, which are displayed in the product summary box both when opening an account and when adding money. These maximum limits vary by product and can range from £20,000 to over £1 million.
We are concerned to hear that this may not have been made clear during your interaction with our Helpdesk team and would like the opportunity to investigate further. We have requested additional information via Trustpilot and look forward to hearing from you. Thanks, HL Team.
Poor customer service, high fees
Dealt with them regarding an ISA and a pension, each interaction was poor on the customer service side, heavy on the fees and unnecessary red tape side, would not engage with again
11 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Gabi,
Thank you for taking the time to leave a review.
We're sorry to hear that your experiences with us left you feeling disappointed. We understand how important it is to receive good service when dealing with products such as ISAs and pensions, and it's disappointing to read that we fell short of your expectations.
We've requested some further information via Trustpilot so we can look into the interactions you've referred to and better understand your concerns.
Thanks,
HL Team
I expected better customer service from such a respected institution
Bit disappointed with the customer service I received today, to be honest.
I was considering opening an ISA and I had some questions about the terms of their new joiner promotional rate.
The lady I got through to a) didn't know about the promotional rate advertised on their website and b) didn't seem to know what an ISA is to begin with.
I asked to be transferred to someone who is more familiar with the product, but the lady I was transferred to afterwards had an attitude, saying "I'm just going to tell you the same thing as my colleague" and seemed to think I was being unreasonable to ask to speak to someone else.
How dare I seek certainty when before transferring a considerable amount of money to your institution?
Honestly, I expected better from Hargreaves Lansdown.
11 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Stefan,
Thank you for taking the time to leave a review.
We're very sorry to read about your experience and appreciate your frustration. When you're considering transferring a significant amount of money and opening a new account, it's only natural to want clear and accurate answers to your questions.
We're disappointed to hear that you felt the service you received fell below the standard you'd expected from us, both in terms of product knowledge and the way your concerns were handled.
We've requested some further information via Trustpilot so we can investigate this in more detail. Once we receive this, we'll be able to look into what happened and review the interactions you've described.
Thank you,
HL Team
This company is going downhill and can…
This company is going downhill and can no longer justify its premium pricing . A website issue now means that quite often you’re unable to deal online . I’ve phoned about it and apparently it’s a known issue . Surely that’s the primary reason to use a platform .
11 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Pamela,
Thanks for taking the time to share your experience.
We're sorry to hear you've been disappointed with both the service and your recent experience using the website. We appreciate how frustrating it can be when you're unable to place a deal online, particularly when that's one of the key reasons for using an investment platform.
If you'd like to discuss the issue further, please get in touch with our Helpdesk by phone or secure message and we'll be happy to look into it with you.
Thanks,
HL Team
Huge Jump in fees - kick in the teeth for loyal customers
HL use to be very good, The platform itself and has some good basic features, not the best but the low fees for long term investor like me kept me with HL. Staff are good and nice to be able to talk to someone, but not used too much. Since they hiked the fees substantially, it starts eating into your profits if you don't trade frequently.
I fear only matter of time before more price increase.
we've already started moving money to other platform like trading 212 and ii.
More brokers are providing commission free trading.
Not sure what's happening at HL. Its a shame, because it was a good balance between fees and functionality.
8 August 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for taking the time to leave a review.
It's particularly encouraging to hear your positive comments about our colleagues and the support you've received over the years. We're also pleased that you've found value in the platform and its features.
That said, we appreciate your concerns regarding our recent charging changes. The impact will differ from client to client depending on the investments they hold and how they use their account, and we understand that some clients may feel the new structure is less suited to their investing style.
We're sorry to hear you've started moving assets elsewhere as a result. While the changes won't be right for everyone, our aim is to continue providing a service that offers value through our platform, research, tools and client support.
We appreciate you sharing such balanced feedback and thank you for being a client.
Take care,
HL Team
Customer service very good
The lady who I spoke to was very helpful. She guided me through the process of switching my cash ISA to another with a better rate.
6 August 2026
Reply from Hargreaves Lansdown
Hi Linda,
Thanks for taking the time to leave a review.
We're delighted to hear you had such a positive experience and that our agent was able to guide you through the ISA transfer process. It's great to know you felt supported in moving your cash ISA to an account that better suited your needs.
Thanks again for sharing your feedback.
Take care,
HL Team
I needed help and advice with ISA about…
I needed help and advice with ISA about to mature. Spoke to a gentleman who guided me through the procedure of transferring the ISA, opening new account and depositing a small amount, it was actioned with patience and care from the gentleman and the procedure was carefully and simply explained to the elderly person who asked for assistance.
7 August 2026
Reply from Hargreaves Lansdown
Hi Judy,
Thank you for sharing your experience with us.
We're pleased to hear that the support you received made the process of managing your maturing ISA straightforward. It's especially nice to know our colleague took the time to explain each step clearly and patiently, helping you with the transfer, opening your new account and making your deposit with confidence.
We really appreciate your feedback and are grateful you chose to leave a review.
All the best,
HL Team
Cant fill out online form properly as…
Cant fill out online form properly as its faulty. Tried message them just a moronic response on auto reply..phone number hard to locate...on hold long time...not bothering now as had pension enquiry...useless!!!
Their loss
10 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Peter,
We're sorry to read about your experience.
It's disappointing to hear that you've had difficulty contacting us and that you've encountered issues with our online form. We can appreciate how frustrating that would be, particularly when you're trying to get support with an important enquiry about your pension.
We've requested your details through Trustpilot so we can look into the concerns you've raised in more detail and better understand what happened. Once we can identify your account, we'll be able to review your experience further.
Thanks for bringing this to our attention,
HL Team
The lady I spoke to was excellent she…
The lady I spoke to was excellent she was very patient and sorted out our problem she was also very articulate unlike the previous man we spoke to who was very hard to understand
7 August 2026
Reply from Hargreaves Lansdown
Hi Ruth,
Thank you for taking the time to leave a review.
We're pleased to hear that our agent was able to resolve the issue for you and that you felt well supported throughout the conversation. Taking the time to listen, explain things clearly and provide helpful assistance is something we aim for, so it's great to know this was reflected in your experience.
We appreciate you sharing your feedback and are glad we could help.
Thanks,
HL Team
Ease of use and able to talk to a human
Good, personal contact and able to get the right answers quickly
6 August 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for your review.
We're glad to hear you were able to get the answers you needed quickly. Providing a personal service and making things as straightforward as possible are both really important to us, so it's great to know that was your experience.
We appreciate you taking the time to share your feedback.
All the best,
HL Team
Helful friendly adviser.
6 August 2026
Reply from Hargreaves Lansdown
Hi John,
Thanks for your review.
It's great to know our adviser left such a positive impression. Friendly, approachable support can make all the difference, so we're pleased you had a good experience.
Take care,
HL Team
After many years and questions cannot…
After many years and questions cannot rationalise hl debits and dividends overall cannot see or check account progress
Layouts changes dos no help£in £out NET? CLEARLY!
A R VAN SPALL
9 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi there,
We're sorry to hear that you're still finding it difficult to track the overall performance of your account and the transactions within it.
We appreciate that being able to clearly see money paid in, money paid out, dividends received and the overall progress of an account is important. From your review, it sounds as though you're finding this information difficult to follow, particularly following changes to the layout.
As you've raised similar concerns previously, we'd still encourage you to get in touch with our Helpdesk so we can better understand the specific areas causing confusion and help you navigate the information available within your account.
Thanks,
HL Team
Handled my enquiry confidently and…
Handled my enquiry confidently and efficiently.
Ensured I understood any potential issues re moving cash into savings account and timing implications.
7 August 2026
Reply from Hargreaves Lansdown
Hi David,
Thanks for leaving a review.
It's great to hear that your enquiry was handled efficiently and that our colleague took the time to explain the potential implications around moving cash and the timing involved. Making sure clients have the information they need to make informed decisions is an important part of the service we provide.
We appreciate you sharing your experience.
Thanks,
HL Team
Phone calls answered in less than five…
Phone calls answered in less than five minutes. Staff listened to my query were patient helpful and clear in their answers. The staff were the outstanding feature.
7 August 2026
Reply from Hargreaves Lansdown
Hi John,
Thank you for your review.
We're delighted to hear you didn't have to wait long to get through and that our team took the time to listen to your query. It's especially rewarding to read that the patience, clarity and helpfulness of our staff stood out to you, as providing that level of support is something we take great pride in.
We appreciate you taking the time to share your experience.
All the best,
HL Team
The representative was very helpful to…
The representative was very helpful to my query,
5 August 2026
Reply from Hargreaves Lansdown
Hi there,
Thanks for taking the time to leave a review.
We're glad our representative was able to help with your query and provide the support you needed. It's always good to know our clients can get clear assistance when they get in touch.
Take care,
HL Team
Helpful and polite service
Helpful and polite service on the phone. Reasonable level of information on the website, further explanations of some of the terms used would be helpful.
3 August 2026
Reply from Hargreaves Lansdown
Hi Peter,
Thanks for taking the time to leave a review.
We're pleased to hear you found our telephone service helpful and polite, and that the information on our website has been useful overall.
We appreciate your suggestion around providing more explanation for some of the terms used. If you'd like to share any specific examples, we'd be happy to hear from you via the feedback form on our website or through our Helpdesk.
Thanks again for your comments.
Best wishes,
HL Team
Have more people on the phones, 5pm is too early a close and at least take a message
It is so annoying that they shut at 5 not 530! I have tried so hard to leave shifts early to speak to them but it's impossible to navigate, and today I managed to to call at 4.50 pm...so of course they've just shoved me on hold,listening to dreadful jazz muzak. And no, ambient birth music insread is not a better option! It is now 5pm. This is such poor service. No AI messaging, no way to leave a message at all. Not impressed. Yet another weekend will go by without my issue being resolved. If it was this hard to make contact with HL I'd have chosen a different provider.
7 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Cassie, thank you for taking the time to leave your feedback.
We're sorry to hear about your experience and appreciate how frustrating it must have been to make time to call us before the end of the working day. During busy periods, there may be a short wait to speak with one of our associates, but please rest assured that we answer all calls received before our closing time. Our lines are open from 8am to 5pm on weekdays and from 9:30am to 12:30pm on Saturdays.
We understand that some matters are best discussed over the phone. However, we also offer a secure online message service, where our Helpdesk team can assist you and typically respond within two working days.
We appreciate your concerns regarding our opening hours and the difficulty you've experienced in contacting us. We also value your comments about the options available when our lines are busy or closed. Feedback such as this helps us identify opportunities to improve our service and the overall customer experience.
We'd like the opportunity to look into your situation further and help resolve the issue you've been trying to contact us about. If you're happy to do so, please respond to our request for further information via Trustpilot and we'll investigate this for you. Thanks, HL Team.
HL customer of 30+ years Cash ISA transfer bad experience
As a long standing customer of over 30 years, what has happened to HL? I tried to do a Cash ISA transfer into the widely advertised "HL market leading rate cash ISA". The online transfer process failed with a meaningless error message which has been reported to HL support with no response as yet. After completing the transfer into HL via a paper form, I then tried to move the transferred amount into the HL Cash ISA. After three separate phone calls to customer services, I was finally told of the amount I had transferred only 20k could be put into the new HL ISA account. This is sharp practice in my mind as ISA transfers generally transfer the full amount and all the other HL Cash ISA's which could take the remainder have much lower interest rates. The whole transfer process is horribly convoluted, having to go through multiple stages over a number of days, and although HL phone support were very helpful, no one pointed out this 20k limit to me until it was too late. I'm now stuck either transferring the remaining amount back out to another provider, or picking a different HL Cash ISA with a poor rate. As a long standing customer I'm very disappointed in HL. Caveat emptor. If this an indicator of the future now HL is owned by private equity firms CVC & Nordic, then I will be putting my money elsewhere!
7 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We're sorry to hear about the stress and disappointment you've experienced when trying to open an HL Cash ISA. Unfortunately, there are still some providers whose transfers we cannot accept online, and we appreciate the inconvenience this may cause.
The products available within the HL Cash ISA each have their own maximum deposit limits set by the partner bank, which are outlined in the Product Summary Box. It is possible to open multiple products within the HL Cash ISA, and the £20,000 limit applies only to the specific product you selected.
That said, we're sorry to hear that you feel this information was not made clear. It certainly should not have taken three separate conversations with our team to reach a resolution. We'd like to review your experience to ensure you were kept appropriately informed throughout the process. If you're happy to do so, we'd appreciate it if you could respond to our request for further information via Trustpilot so that we can investigate this internally.
We also appreciate your feedback regarding the rates available. Any new rates offered in the future will be made available within the HL Cash ISA, and all currently available rates can be found on our website. Thanks, HL Team.
The most complicated and drawn out…
The most complicated and drawn out procedure ever to transfer in a cash isa. 1st funds must be paid into a'Stocks&Shares' isa. Once that has 'settled'then must be transferred into a 'holding' account and again 'settle'. Finally transfer funds into your chosen cash isa account. Just not worth the hassle!
31 July 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Chris, thank you for taking the time to leave your feedback.
Unfortunately, it is not currently possible to transfer funds directly into the HL Cash ISA, and we're sorry for any inconvenience this may cause. We appreciate that this is not the most straightforward process, and we'd like to reassure you that we are continually reviewing and improving the services we provide.
The process typically takes a couple of working days to complete. The longest stage is usually the settlement period, as funds are transferred to our trusted banking partners before being credited to the product. We appreciate you taking the time to share your feedback with us. Thanks, HL Team.
Very helpful
Very helpful. I was having some trouble in setting up my accounts and nothing was too much trouble. Everything was fully explained in a clear manner
4 August 2026
Reply from Hargreaves Lansdown
Hi Sandra, thank you for your feedback. We're delighted to hear that you found our assistance helpful and that everything was clearly explained during the account setup process. Thanks, HL Team.
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