Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they... See more
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What people talk about most
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Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I c... See more
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Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues. I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd pr... See more
Company replied
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.2
Great
21K reviews
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Thank you 8 million dollar
20 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Yasin,
Thanks for your review.
We appreciate you taking the time to leave us a rating and are pleased you've had a positive experience with us.
Take care,
HL Team
Clear, helpful advice
Help desk assistance from Mevhia was excellent - put simply and clearly.
18 August 2026
Reply from Hargreaves Lansdown
Hi there,
Thanks for taking the time to leave a review.
We're delighted to hear that we were able to provide clear and straightforward assistance. Making things easy to understand is something we always aim for, so it's great to know this was reflected in your experience.
All the best,
HL Team
Reply from Hargreaves Lansdown
Hi there,
Thanks for your review.
We're pleased to hear that you found the customer service helpful and that the guidance provided was clear and easy to follow. It's great to know the patience and support shown made a positive difference to your experience.
Many thanks,
HL Team
Advice on sale
Precise professional advice - absolute clarity on my query - first class
14 August 2026
Reply from Hargreaves Lansdown
Hi William,
Thanks for taking the time to leave a review.
We're delighted to hear that your query was handled with professionalism and clarity. It's particularly pleasing to know you received the information you needed in a clear and straightforward way.
Take care,
HL Team
Everyone I’ve spoken to thus far on…
Everyone I’ve spoken to thus far on every occasion at HL have been patient, understanding and very helpful no matter how long it takes.
13 August 2026
Reply from Hargreaves Lansdown
Hi Sonia, thank you for your review. We're really pleased to hear that our Helpdesk team has consistently provided excellent service. Thanks, HL Team.
Great service from HL representatives
Great service from HL representatives. Answer any questions clearly and precisely.
14 August 2026
Reply from Hargreaves Lansdown
Hi Clint, thank you for taking the time to leave feedback. We're delighted to hear that our Helpdesk team have provided you with great service and have been able to answer your questions. Thanks, HL Team.
Excellent customer service!
Lawrence was very good talking me through things on the phone. I needed help moving an isa. He was so patient and very pleasant. Thank you
17 August 2026
Reply from Hargreaves Lansdown
Hi Anne, thank you for taking the time to leave feedback. We are delighted to hear that our colleague was able to provide such patient and pleasant assistance with your ISA transfer. Thanks, HL Team.
I am with HL and are somewhat happy…
I am with HL and somewhat happy with their platform but seeing Raisin offers 0,14 % more for the same Shawbrook easy access account is just not good enough! Wake up HL or I'll be moving.
19 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Lars, thank you for taking the time to leave your feedback. We're sorry to hear that you're not completely happy with the rates offered by HL.
We regularly review the rates we offer and frequently introduce new rates and products for our clients. All of our rates will be made available via the HL website. Thanks, HL Team.
Very long wait for reply to secure…
Very long wait for reply to secure messages meaning a conversation takes a week or more to resolve.
HL need to address this as it’s a recent trend - they used to be excellent at responding
19 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave your feedback. We're sorry to hear that your experience hasn't reflected our usual response times, which are currently around two working days.
We'd really like to understand what happened and see how we can help. We've reached out via Trustpilot to request some additional information and would appreciate the opportunity to look into this further. Thanks, HL Team.
Continued poor service issues with HL
It is now two weeks since I provided the information HL requested (which Trustpilot confirm have been passed to HL) in response to my review below on 6th August and I have received no further update.
I provided the additional information they requested within a couple of hours of their request, and I understood from their response that Hargreaves Lansdown would then carry out a detailed review of my case, including the status of my letter to senior management.
I would therefore be grateful if Hargreaves Lansdown could provide an update on the progress of its review and confirm when I can expect a substantive response.
I remain happy to engage constructively and have already given Hargreaves Lansdown ample opportunity to contact me to address my concerns. I would now appreciate a response to the issues raised.
Original Review posted 6 August 2026:
Very poor service and I have moved my investments elsewhere.
I decided to transfer my SIPP and ISA away from Hargreaves Lansdown recently following significant breakdown in service afforded to me.
Hargreaves Lansdown acknowledged that serious errors had been made on my account, including directly contravening my specific instructions on two occasions, and paid compensation for their poor service.
However, they refused to reimburse a financial loss of just £377 that arose from those errors. During the transfer of my investments, further mistakes were made, resulting in an additional complaint being raised by their own staff and further compensation paid.
Before leaving this review, I wrote to Hargreaves Lansdown's senior management three weeks ago, giving them the opportunity to review my case in full. My letter was recorded as being delivered on the 14 July and I have received no response.
As a long-standing client, with a portfolio significantly larger than the average Hargreaves Lansdown account, (I calculate the value of my account was nearly five times the average HL account) I found it disappointing that the company was prepared to lose a loyal client over a matter involving just £377. I just could not leave my money with a company that not only contravened my specific investment instructions, it also then refused to reimburse my loss even after admitting fault.
I am probably most disappointed with the senior management of this company not replying to my letter which further demonstrates to me their lack of client care and service
Reply from Hargreaves Lansdown
Aug 6, 2026
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you felt let down by the service you received.
We understand your concerns regarding the handling of your account, the impact of the errors that occurred and the outcome of your complaint. We also appreciate your comments regarding the correspondence sent to our senior management team.
To ensure we can fully understand the circumstances you've described, we have requested further information so we can carry out a more detailed review of your case. As part of this process, we will also look into the status of your letter and any related communications.
We recognise the importance of providing a reliable service to all our clients and regret that your experience has led you to transfer your accounts away from Hargreaves Lansdown.
Thank you for bringing these matters to our attention.
HL Team
19 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave a review.
We're sorry to hear of your disappointment regarding the lack of response you've received so far, and we appreciate that this is not the level of service you expect from us.
We have a dedicated complaints process, and all follow-up communication relating to a complaint is handled by our specialist Complaints team. While we understand it is frustrating not to have received further correspondence, we can confirm that all additional comments, including your letter, have been forwarded to the team responsible for managing your complaint.
If you remain unhappy with the outcome of your complaint once we have issued our final response, you have the right to refer the matter to the Financial Ombudsman Service.
We regret that we did not acknowledge your concerns sooner and understand why this may have led you to leave a further review. However, we are pleased to see that your complaint has now been acknowledged and that your letter to senior management has been considered as part of our final response.
We apologise again for any frustration caused and appreciate you bringing your concerns to our attention. Thanks, HL Team.
I had difficulty in using your website…complications experienced by elderly overcome by amazing help
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every time I try to do transactions on you website.
However the help given by your help team is fantastic. Their level of patience is outstanding and this is my wife’s experience also.
14 August 2026
Reply from Hargreaves Lansdown
Hi John,
Thanks for taking the time to leave a review.
We're sorry to hear you've found parts of the website difficult to use when making transactions. We appreciate that not everyone uses technology in the same way, and it's important that our services remain as accessible as possible.
That said, it's wonderful to hear such positive comments about our Helpdesk team. We're delighted that both you and your wife have found them patient and helpful when you’ve needed support.
If you ever need a hand in the future, please don't hesitate to get in touch.
All the best,
HL Team
I don’t like the WiFi set up
I don’t like the WiFi set up, having enormous problems just trying to get into my account. Not a happy bunny
15 August 2026
Reply from Hargreaves Lansdown
Hi there,
Thanks for your feedback.
We're sorry to hear you've had problems getting into your account and that your experience hasn't been a positive one.
If you're unable to log in, please get in touch by calling our Helpdesk on 0117 900 9000 so that we can assist you further. We're currently open 8am to 5pm Monday to Friday and 9.30am to 12.30pm on Saturdays.
All the best,
HL Team
When I finally got hold of someone
When I finally got hold of someone, they were so helpful
13 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to share your feedback. We are very pleased to hear that once you connected with a member of our team, they were able to provide you with excellent assistance. Thanks, HL Team.
Phone calls can be tricky
People very helpful but some difficulty with telephone conversations. There are alternative contact methods available via the website.
14 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are really pleased to hear that you feel supported by our Helpdesk. We would like to hear why you find the telephone calls difficult and would appreciate if you could reach out to us by secure message to provide further feedback. Thanks, HL Team.
The inquiry was handled professionally…
The inquiry was handled professionally and in a friendly and efficient way
14 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are pleased to hear that your enquiry has been handled professionally and efficiently by our team. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi Robin, thank you for taking the time to leave feedback. We're delighted to hear that our Helpdesk team has consistently provided helpful support and continues to deliver the high level of service you've come to expect. Thanks, HL Team.
Always easy to explain what I want and…
Always easy to explain what I want and not a long wait on the phone.
17 August 2026
Reply from Hargreaves Lansdown
Hi Michael, thank you for taking the time to leave feedback. We are pleased to hear that you didn't have to wait long to speak with our Helpdesk and could get your query resolved promptly. Thanks, HL Team.
Generally excellent telephone customer support.
Telephone support is generally brilliant but it needs to be because of the complexities of navigating financial products generally but also the HL website and various products and accounts which I don't find that intuitive or easy to use but the support staff have always been on hand to guide me through and always seem to know what they are doing and if they don't they have someone on hand that does. So support wise I cannot fault them.
HL also offer a wide range of investment funds, stocks, bonds, gilts etc. which other providers don't.
Because I now have a HL Cash savings product, 2FA is now mandatory and I get logged out after 5 minutes of activity. Initially thought it was my PC or browser playing up but again customer support immediately told me why this was now happening. Both HL and I can't fix except close the cash savings which is not great option but at least the cause was instantly identified!
I also find them very fair, I recently made a mistake when purchasing a Gilt, in part due to the differences in how HL show the prices but I contacted them to explain my error they refunded me the cost of the trade as a good will gesture.
So whilst not 100% satisfied with HL I believe the customer support offered by HL is the best you can get. That is why they still get an overall high score of 4 stars from me and why I've been a client for more than 10 years now.
11 August 2026
Reply from Hargreaves Lansdown
Hi Steven, thank you for taking the time to leave such detailed feedback.
We're pleased to hear that you've had consistently positive experiences with our support teams and that they've been able to provide prompt and knowledgeable assistance whenever you've needed help. It's also great to know that you value the breadth of investment choices available through HL.
We appreciate your feedback regarding website usability, account security requirements, and session timeouts. Thanks, HL Team.
The phone was answered quickly
The phone was answered quickly. The gentlemen understood my question and went through the form with me.
12 August 2026
Reply from Hargreaves Lansdown
Hi Rob, thank you for taking the time to leave feedback. We're so glad to hear our Helpdesk team provided quick and helpful assistance, guiding you through the form with clarity. Thanks, HL Team.
Helpful staff but annoying restrictions
Helpful staff.
Annoying that I couldn't transfer from S&S ISA to two different cash ISA providers on the same day.
It seems money was transferred to the wrong account.
11 August 2026
Reply from Hargreaves Lansdown
Thank you for taking the time to leave your feedback.
We appreciate you sharing your disappointment regarding the inability to fund two products simultaneously, and we will ensure this feedback is passed on. We are always looking for ways to improve our service and, as Active Savings is still a relatively new platform, we expect further enhancements to be introduced over time.
In the meantime, it is possible to amend your deposit amount before the start date of a fixed-term product if required. If funds have been allocated incorrectly, you can also transfer money freely between easy access products to correct this. Thanks, HL Team.
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