Huge thanks to Harj at the warranty team. This would be 5 stars if it was just his work I was reviewing, he really engaged and got us the best help he could. A star was dropped for the lack of avail... See more
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Review summary
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Reviews shaping this summary
A tale of two parts. The positive, having had a dreadful experience with British Gas Energy customer services, the Hive individual who handled and helped me resolve the issue, Simon, was brilliant. He... See more
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Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
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The team of 5 on the first two days were really impressive. This was a big job. Communication was excellent throughout. The team worked very hard, often in cramped spaces they had to share. Only 4 s... See more
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Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
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Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
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Very easy to use
23 July 2026
Reply from Hive
Hi John,
We're so happy to hear you found our product very easy to use! We truly appreciate you sharing your positive feedback with us.
Kind Regards ^David
Impossible to contact
Hive Standalone Thermostat has been working great, then suddenly lost connection with the receiver.
Hive Assistant determined it is a hardware fault with the Zigbee radio module - thanks to my "excellent diagnostic work" - and to raise a warranty claim with the support team who are experienced with these situations and will provide a replacement.
But it's impossible to get any further. The site sends me round in circles. I don't have a Hive Hub, so phone number and chat bot won't entertain me. The only other option seems to be to pay ~£30 a year for Hive+ which I'm not going to do and I doubt it would get me anywhere anyway.
I've spent several hours on this already, am very frustrated. The chat was very polite but I've been fobbed off all the same. Thermostat was great when working, customer service when there's an issue is rubbish, non-existent.
UPDATE: Following my one star review, I got a call from Hive from a lovely helpful man who promptly fixed my issue. The fix that I'd been trying with info online then with the chat bot was inaccurate - I needed a white light on the receiver not a flashing amber. So simple. Anyway, I was delighted and grateful for the call and the fix, I'd have saved several hours if I'd been able to talk to someone in the first place. Hive Assistant needs a lot more work.
23 July 2026
Unprompted review
Reply from Hive
Hi Liz
Thanks for your review and I'm sorry to hear this. I've sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly to see if we can resolve this for you.
Kind Regards, ^David
Unable to contact Hive.
You are unable to contact them by phone, when you search via web on Google, ect , it states you cannot contact them by phone.
Hence my 1 star review.
23 July 2026
Unprompted review
Reply from Hive
Hi Crossbow-calendars
Thank you for your review and I'm sorry to hear that your Google search was unsuccessful. We can be contacted in a number of ways, including by phone:
💬 Live Chat: www.hivehome.com/contact-us
📱 WhatsApp: +44 7458 029132
📞 Phone: 0333 202 9614
📲 Social Media: Message us on Facebook or Twitter/X
Our support hours are Mon–Fri 9am–7pm | Sat 9am–5pm | Sun Closed.
If you have an issue with your Hive equipment, you can reply to the information request I've sent through Trustpilot, if you fill that in we'll be able to access your account and get in touch directly to see if we can resolve this for you.
Kind regards, David
Quick delivery and good comuneciation…
Quick delivery and good comuneciation what else is there
7 October 2025
Reply from Hive
Hi Howard,
We are so pleased to hear that you had a positive experience with our delivery and communication. Thank you for your kind words!
Kind Regards ^David
Great communication from start to…
Great communication from start to finish, prompt arrival of engineer who explained everything about the hive and was very tidy in his work.
17 July 2026
Reply from Hive
Dear Angela, Thank you for taking the time to leave such a positive review. We're delighted to hear that you received great communication from start to finish and that the engineer arrived promptly. It's wonderful to know they took the time to explain how your Hive system works and carried out the installation in a professional and tidy manner. We'll be sure to pass your kind feedback on to the engineer involved.
Thank you for choosing Hive, and we hope you enjoy your new system. 😊Kind regards ^Vicky.
Friendly engineer
Friendly engineer. Efficient and explained everything clearly. Left no mess
17 July 2026
Reply from Hive
Dear Mr Fitzpatrick, thank you for taking the time to leave us a review. We're delighted to hear that the engineer was friendly, efficient and took the time to explain everything clearly. It's also great to know the work was completed tidily and that everything was left clean afterwards. We'll be sure to pass your kind feedback on to the engineer involved. Thanks again for choosing us here at Hive. Kind regards ^Vicky.
Paying for Hive installation doesn’t necessarily mean system is optimised for your house
The TRVs worked for a couple of days after Hive installed them. Power was briefly turned off and they never reconnected. AI troubleshooting process was useless. I was then contacted by a human who clearly explained how the hub, receiver and TRVs interacted and after the hub was resited and TRVs reinstalled things have improved. So for the time being all is ok, but I don’t understand why I’m effectively doing installing having paid Hive to do it a few days earlier.
18 July 2026
Reply from Hive
Hi there, Thank you for your feedback. We're sorry to hear you've experienced issues with your TRVs. We completely understand how frustrating this must have been. However, we're disappointed to hear that you found the troubleshooting process unhelpful, as we would have been more than happy to provide additional support had you contacted us regarding the ongoing issue. In many cases, connectivity problems following a power outage can be resolved with further troubleshooting, and our team is always available to help. To ensure this is looked into properly, a member of our team will be in touch with you directly to discuss the issues you've been experiencing and work towards getting everything resolved as quickly as possible. Thank you for bringing this to our attention, and we look forward to helping you get your system back up and running. Kind regard ^Vicky.
Abhorrent customer service
Had hive for many years. Recently moved house and the previous owner left their hive equipment. Sadly it needs a reset and the hub doesn’t link to the internet only the thermostat
Try getting help for this!!! All the helpline does is direct you to the website. The website does t help at all. Just want to sell you something!!!
Another example of impersonal automated customer service to save money. And forget the customer needs in favour of profit
22 July 2026
Unprompted review
Reply from Hive
Hi there, Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced getting your Hive system up and running following your house move.
We appreciate how frustrating it must be when you're unable to connect your Hub and feel that you're not getting the support you need.
We're disappointed to hear that your experience led you to feel unsupported, as that's certainly not the level of service we aim to provide. We'd welcome the opportunity to look into this further and offer the assistance needed to get your system working correctly.
I've sent you a private message requesting your contact details so that we can investigate this further. Once we receive these, a member of our team will be in touch to discuss the issues you've encountered and work with you towards a resolution.
In the meantime, if you've moved into a property with Hive equipment already installed, you may find our Moving Home Guide helpful, which explains how to take ownership of existing Hive devices and link them to your account: https://www.hivehome.com/blog/smart-heating/moving-home-with-hive. [hivehome.com]
Thank you for bringing this to our attention, and we hope to speak with you soon. Kind regards ^Vicky.
Harj was fantastic in solving my…
Harj was fantastic in solving my problem. Doubled checked every to make everything is correct. Fantastic customer service
22 July 2026
Unprompted review
Reply from Hive
Hi Marli,
We're so pleased to hear that our team member was able to resolve your problem and ensure everything was correct. Providing fantastic customer service is always our goal, and we appreciate you sharing your positive experience.
Kind Regards ^JB
EV charger installation
After an initial problem with the installation of my EV charger, the help from customer service (Karen), was second to none. Her knowledge and solving of the issue was excellent and was back online in no time, also a follow up call the next morning, to check all had gone well, can’t fault it.
20 July 2026
Unprompted review
Reply from Hive
Hi Peter,
We're delighted to hear that despite an initial installation problem, the support you received was excellent. It's wonderful to know that the issue was quickly resolved and that the follow-up call ensured everything was working perfectly. Thank you for sharing your positive experience.
Kind Regards ^JB
I had questions relating to my EV…
I had questions relating to my EV charger with hive and tariff expiry questions I spoke to Simon who talked me through the process and cleared up my query with little fuss, fast and efficient
21 July 2026
Unprompted review
Reply from Hive
Hi Pete,
We're delighted to hear that our team member was able to efficiently clarify your questions regarding your EV charger and tariff expiry. We appreciate you sharing your positive experience.
Kind Regards ^JB
Reply from Hive
Hi there,
We appreciate your positive feedback! We're so glad you find our product user-friendly and straightforward to understand. Thank you for sharing your experience.
Kind Regards ^JB
Simple to use and portable
Simple to use and portable, also can be operated via smart phone. Sltogether Altogether a big improvement on the conventional thermostat.
16 July 2026
Reply from Hive
Hi John,
We appreciate your positive feedback! We're so glad to hear you find our product simple to use and portable, and that it can be operated via smartphone. It's great to know it's a big improvement on conventional thermostats.
Kind Regards ^JB
Helpful online intervention
Hive reached out following my initial review. An extremely pleasant Scottish lady called me and talked me through the process of pairing up all the equipment and getting the app to work. She is also sending through some documentation. I am very grateful for her help
20 July 2026
Reply from Hive
Dear Michael, Thank you for taking the time to share your feedback. We're so sorry to hear that your experience with Hive has been disappointing so far.
We understand how frustrating it can be when you're unable to pair the Hive app with your equipment, especially when you're eager to start using the product. We'd like to help get this resolved for you as quickly as possible.
I've sent you a private message requesting some information so that I can reach out directly and assist with the pairing issue. Once I receive your details, I'll investigate further and work with you to get everything connected and working as expected.
We also appreciate your comments regarding our setup instructions and support documentation. For future reference, all of our installation and user guides are available online and can be accessed with a quick search, or directly via the following link: https://www.hivehome.com/guides/hive-heating
Thank you again for your feedback, and I hope to hear from you soon so we can help turn this experience around. Kind regards^Vicky.
Very impressed
I am impressed with its range of heating and energy control options. I am not naturally gifted in todays speed of technological progress and so I am still familiarisng myself and learning of its full potential.
15 July 2026
Reply from Hive
Hi David,
Thank you for taking the time to leave a review.
We're delighted to hear that you're impressed with the range of heating and energy control options available with your Hive system. It's completely understandable that it can take a little time to become familiar with all the features, and it's great to know that you're enjoying exploring its full potential at your own pace.
Hive is designed to help you stay in control of your home's heating and energy usage, and we're confident you'll continue to discover useful features as you become more familiar with the app and system.
Thank you for choosing Hive, and if you ever need any guidance, our support team are here to help. Kind regards^Vicky.
was kept up to date regarding…
was kept up to date regarding appointment time pre install, fitter arrived and was very professional and has done an excellent job, such a neat finish with everything explained before he left.
15 July 2026
Reply from Hive
Hi Nick, Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were kept informed throughout the installation process and that your fitter arrived on time and provided a professional service. It's great to know that you're pleased with the quality of the installation and the neat finish, and that everything was clearly explained before the engineer left.
I'll be sure to pass your kind comments on to the installer, as I'm sure they will be pleased to hear how much you appreciated their work.
Thank you for choosing Hive, and we hope you continue to enjoy your new system.
Kind regards ^ Vicky.
New heating
Was really expecting a bad week having old duct heating out and new cent heating in
It was going to be a big job a lot of work in loft old boiler out bla bla bla after 3 days the two lads did a right good job didn't no they were there half of time well done lads
I could go on but I won't very happy with the work done . Would I recommend them
I wanted professionals and got professionals so YES.
16 July 2026
Reply from Hive
Thank you for taking the time to share your experience, Margaret.
We're delighted to hear that what you expected to be a challenging and disruptive installation turned out to be such a positive experience. Replacing an old heating system and boiler is a significant job, so it's fantastic to know our engineers completed the work professionally, efficiently and with minimal disruption to your home.
Your kind words about the team will mean a great deal to them, and we're especially pleased that they exceeded your expectations. Knowing that you would happily recommend us is one of the highest compliments we can receive.
Thank you for choosing us, and we hope you continue to enjoy your new heating system for many years to come. Kind regards^Vicky.
Reply from Hive
Thank you for your review, Sheila. :)
We're pleased to hear that you found Hive easy to use. Making it simple to control your heating is one of our key goals, and we hope you'll soon start to see the benefits of greater control and improved efficiency around your home.
Thank you for choosing Hive, and we hope you continue to enjoy using your new system. Best wishes ^Vicky.
Easy use
Do to it being summer not really used it but had a play and found it very easy to use and to set up
17 July 2026
Reply from Hive
Thank you for your review, Andy.
We're glad to hear that you found Hive easy to set up and use. Even though the warmer weather means you haven't had much opportunity to use your heating yet, it's great to know you've already had a chance to explore the features and get everything up and running with ease.
We hope you continue to enjoy the convenience and benefits of Hive throughout the year. Best wishes^Vicky.
We replaced our old boiler thermostat…
We replaced our old boiler thermostat with the hive one. It's been a good upgrade, being easy to program and much neater than the old on. The ability to control the heating from your phone, is also very convenient.
5 July 2026
Reply from Hive
Hello Mr McArthur. Thank you for your review.
We're delighted to hear that upgrading to a Hive thermostat has been a positive experience. It's great to know that you found it easy to programme and that the new thermostat is a much neater addition to your home.
We're also pleased that you're enjoying the convenience of controlling your heating remotely through the Hive app. Kind regards ^Vicky.
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