Huge thanks to Harj at the warranty team. This would be 5 stars if it was just his work I was reviewing, he really engaged and got us the best help he could. A star was dropped for the lack of avail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A tale of two parts. The positive, having had a dreadful experience with British Gas Energy customer services, the Hive individual who handled and helped me resolve the issue, Simon, was brilliant. He... See more
Company replied
Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
Company replied
The team of 5 on the first two days were really impressive. This was a big job. Communication was excellent throughout. The team worked very hard, often in cramped spaces they had to share. Only 4 s... See more
Company replied
Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
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Reply from Hive
Hi Margaret,
We're glad to hear about your positive experience with our speedy service. We appreciate your feedback!
Kind Regards ^David
Excellent from start to finish.
21 July 2026
Reply from Hive
Hi Jonas,
We appreciate your positive feedback! We are so glad to hear that your experience with us was excellent from beginning to end. Thank you for sharing.
Kind Regards ^David
We have no idea how or even if it works
We have no idea how or even if it works
We were not shown by the British Gas engineer who fitted it, just left a pamphlet for us to read, because it has been so warm we have no need to use the heating. Maybe a hive specialist could come out and show us how it works and make sure it DOES work!!
20 July 2026
Reply from Hive
Hi Gary,
Thank you for sharing your experience. I'm truly sorry to hear that the installation process left you unsure about how to use your new system and whether it's functioning correctly.
We'll reach out to you with some additional support.
Kind Regards ^David
The Hive
I was very pleased that the installation did not take too long. Seemed very straight forward for the engineer, he carried out the fitting super efficient.
22 July 2026
Reply from Hive
Hi Christina,
We're delighted to hear that the installation was quick and straightforward, and that our engineer was super efficient. Thank you for sharing your positive experience!
Kind Regards ^David
Awful experience
Awful experience. Had an BG engineer sell me hive on a routine boiler check. Have not been able to access the app, it does not recognise the email address that was used even though I received all the set up emails on this email. Getting through to hive is impossible if they do not recognise your email address so all the call lines just end the call as does the chat feature. I am left having spent over £200 to install hive now not able to set my heating. Hive support is ridiculous and there is just no way to get anyone to speak to you.
25 July 2026
Unprompted review
Reply from Hive
Hi Tina
I'm so sorry that this has been your experience. I've sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly to see if we can resolve this for you.
Kind Regards, ^David
Awful experience
Awful experience had an engineer install hive and not been able to access the app so cannot use it as intended. Have tried calling the hive helpline and it is an automated voice that asks for your mobile phone number associated with the account. Isn’t able to find mine so hangs up on me. Not been able to speak to an agent. Have paid an over £200 to not be able to set my heating…..
17 July 2026
Reply from Hive
Hi Tina
Thanks for your review and I'm really sorry to hear this. We'll reach out to you separately to resolve this for you.
Kind Regards ^David
I am perfectly happy with Hive
24 July 2026
Reply from Hive
Hi Ivan,
We appreciate your positive feedback! We're so glad to hear that you are perfectly happy with our product; it means a lot to us.
Kind Regards ^David
EV charger problem resolved
Kay handled my problem professionally with, clearly, an excellent understanding of the system. First class. Would highly recommend.
24 July 2026
Unprompted review
Reply from Hive
Hi Geoff,
We're so glad to hear that your problem was handled professionally and that Kay demonstrated an excellent understanding of the system. We appreciate your kind words and recommendation!
Kind Regards ^David
So easy to use and im in more control…
So easy to use and im in more control of my heating
24 July 2026
Reply from Hive
Hi H,
We're so glad to hear our system is easy to use and gives you more control over your heating! Thank you for your positive feedback.
Kind Regards ^David
Very easy and convenient to use.
24 July 2026
Reply from Hive
Hi Mark,
We appreciate your positive feedback! We are so glad you find our product very easy and convenient to use. Thank you for sharing your thoughts.
Kind Regards ^David
Excellent explanation of how our system…
Excellent explanation of how our system could be improved to benefit us. Prompt installation and system fully checked to make sure it worked as we expected and we understood how it worked. Can't recommend the service enough. Also very affordable.
22 June 2026
Reply from Hive
Hi Reginald,
We're delighted to hear you found our explanation of system improvements beneficial and that the installation was prompt and thorough. It's great that you understood how everything worked and found our service affordable and highly recommendable.
Kind Regards ^David
Great installation
Great installation, quick, easy & engineer explained everything perfectly
23 July 2026
Reply from Hive
Hi,
We're so pleased to hear that your installation was quick and easy! It's great to know that our engineer explained everything perfectly for you. Thank you for your positive feedback.
Kind Regards ^David
My newly installed Hive is offline
The Hive was installed byan electrician during the installation of a new gas boiler by British Gas.
The electrician departed without showing me how to use the system.
The British Gas installer ran through the controls with me but almost as soon as he left it went offline and I haven't be able to connect since.
I have been through the procedures outlined in the app but no success. It seems that there is a distance problem which could possibly be remedied by me buying a booster!
23 July 2026
Reply from Hive
Hi Dan
Thanks for your feedback and I'm sorry to hear this. We'll reach out to you directly to see if we can get this resolved for you.
Kind regards
David
Very easy to use
23 July 2026
Reply from Hive
Hi John,
We're so happy to hear you found our product very easy to use! We truly appreciate you sharing your positive feedback with us.
Kind Regards ^David
Impossible to contact
Hive Standalone Thermostat has been working great, then suddenly lost connection with the receiver.
Hive Assistant determined it is a hardware fault with the Zigbee radio module - thanks to my "excellent diagnostic work" - and to raise a warranty claim with the support team who are experienced with these situations and will provide a replacement.
But it's impossible to get any further. The site sends me round in circles. I don't have a Hive Hub, so phone number and chat bot won't entertain me. The only other option seems to be to pay ~£30 a year for Hive+ which I'm not going to do and I doubt it would get me anywhere anyway.
I've spent several hours on this already, am very frustrated. The chat was very polite but I've been fobbed off all the same. Thermostat was great when working, customer service when there's an issue is rubbish, non-existent.
UPDATE: Following my one star review, I got a call from Hive from a lovely helpful man who promptly fixed my issue. The fix that I'd been trying with info online then with the chat bot was inaccurate - I needed a white light on the receiver not a flashing amber. So simple. Anyway, I was delighted and grateful for the call and the fix, I'd have saved several hours if I'd been able to talk to someone in the first place. Hive Assistant needs a lot more work.
23 July 2026
Unprompted review
Reply from Hive
Hi Liz
Thanks for your review and I'm sorry to hear this. I've sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly to see if we can resolve this for you.
Kind Regards, ^David
Unable to contact Hive.
You are unable to contact them by phone, when you search via web on Google, ect , it states you cannot contact them by phone.
Hence my 1 star review.
23 July 2026
Unprompted review
Reply from Hive
Hi Crossbow-calendars
Thank you for your review and I'm sorry to hear that your Google search was unsuccessful. We can be contacted in a number of ways, including by phone:
💬 Live Chat: www.hivehome.com/contact-us
📱 WhatsApp: +44 7458 029132
📞 Phone: 0333 202 9614
📲 Social Media: Message us on Facebook or Twitter/X
Our support hours are Mon–Fri 9am–7pm | Sat 9am–5pm | Sun Closed.
If you have an issue with your Hive equipment, you can reply to the information request I've sent through Trustpilot, if you fill that in we'll be able to access your account and get in touch directly to see if we can resolve this for you.
Kind regards, David
Quick delivery and good comuneciation…
Quick delivery and good comuneciation what else is there
7 October 2025
Reply from Hive
Hi Howard,
We are so pleased to hear that you had a positive experience with our delivery and communication. Thank you for your kind words!
Kind Regards ^David
Great communication from start to…
Great communication from start to finish, prompt arrival of engineer who explained everything about the hive and was very tidy in his work.
17 July 2026
Reply from Hive
Dear Angela, Thank you for taking the time to leave such a positive review. We're delighted to hear that you received great communication from start to finish and that the engineer arrived promptly. It's wonderful to know they took the time to explain how your Hive system works and carried out the installation in a professional and tidy manner. We'll be sure to pass your kind feedback on to the engineer involved.
Thank you for choosing Hive, and we hope you enjoy your new system. 😊Kind regards ^Vicky.
Friendly engineer
Friendly engineer. Efficient and explained everything clearly. Left no mess
17 July 2026
Reply from Hive
Dear Mr Fitzpatrick, thank you for taking the time to leave us a review. We're delighted to hear that the engineer was friendly, efficient and took the time to explain everything clearly. It's also great to know the work was completed tidily and that everything was left clean afterwards. We'll be sure to pass your kind feedback on to the engineer involved. Thanks again for choosing us here at Hive. Kind regards ^Vicky.
Paying for Hive installation doesn’t necessarily mean system is optimised for your house
The TRVs worked for a couple of days after Hive installed them. Power was briefly turned off and they never reconnected. AI troubleshooting process was useless. I was then contacted by a human who clearly explained how the hub, receiver and TRVs interacted and after the hub was resited and TRVs reinstalled things have improved. So for the time being all is ok, but I don’t understand why I’m effectively doing installing having paid Hive to do it a few days earlier.
18 July 2026
Reply from Hive
Hi there, Thank you for your feedback. We're sorry to hear you've experienced issues with your TRVs. We completely understand how frustrating this must have been. However, we're disappointed to hear that you found the troubleshooting process unhelpful, as we would have been more than happy to provide additional support had you contacted us regarding the ongoing issue. In many cases, connectivity problems following a power outage can be resolved with further troubleshooting, and our team is always available to help. To ensure this is looked into properly, a member of our team will be in touch with you directly to discuss the issues you've been experiencing and work towards getting everything resolved as quickly as possible. Thank you for bringing this to our attention, and we look forward to helping you get your system back up and running. Kind regard ^Vicky.
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