Hitched  Reviews 

I initially posted a review about my frustrating experience with Hitched, but unfortunately, the situation has only worsened. I raised a complaint with them back in February, explaining serious issues that needed to be resolved before any payment would be made. Since then, I have faced constant hurdles, lack of communication, and now, unjustified harassment from debt collectors.

In June, I informed their collections team that I would not make any payments until my complaint was resolved. Despite this, I was met with silence for five months—no updates, no responses, nothing to address the issues I raised. Instead, I’ve now been pursued by debt collectors, which only adds to the frustration of an issue that should have been resolved long ago.

The debt collection calls are causing me stress, anxiety, and low moods. I have documented every email exchange to show my good-faith effort to resolve this fairly. Hitched’s unwillingness to respond, alongside these aggressive collection tactics, reflects poorly on their customer service and commitment to treating customers fairly.

I will escalate this to the Financial Ombudsman Service if a prompt response isn’t provided, and I am prepared to consult a lawyer, as I understand that others have had similar experiences. I hope this review helps others be aware of these issues before engaging with Hitched.

To expensive for me wouldent give them the time of day

They spam with numerous unsolicited emails and prompts. False leads to vendors as well as false information about vendors' pricing. Stay away, if you find a supplier you like try to find their own website.

Potential for the services to be helpful in planning my wedding, but poor service and badly designed tool hamper usefulness.

For example, we paid the premium for the website builder, however what it doesn't tell you is that the registration takes your first name initials and uses them as a header for the site which cannot be changed. This is a problem when you are know by most guests by your middle name! I tried contacting the hitched but my queries have been ignored, so money wasted on a subpar wedding website service.

I have never worked with a more incompetent company that clearly runs scams on its customers. They take funds for services not rendered, make unjustified threats, ignore emails and fair to attend phone meetings that are booked through their online booking system weeks ahead. Complete scam, do not pay to work with this company. The website crashes and locks you out and their payment system failed to update despite multiple discussions about this.

Professional but persistent with calls leading up to paying and since then all support vanished, the system was plagued with issues, they couldn’t update my card details on their system and then locked my account, harassed me for funds for services I hadn’t received and failed to respond to my attempts to find a resolution because apparently they’re all on holiday.

One of the most tremendous examples of overpromise and underdeliver to get a sales I’ve ever experienced.

I don’t have proof but I’m pretty sure they put fake leads on to justify their scam, other victims of their services have also communicated the same belief to me.

When looking for a vendor, the learn more option send a message to the vendor saying I’m interested in using the business. I feel like this is misleading to the vendor as this would be counted as a lead when in reality it isn’t.

I wouldn’t use this company to advertise your business. They promised my leads and brides through the door for nearly £50 a month which didn’t happen. I got lots from other advertising platforms, also I believe the leads are fake as no brides ever replied. Even through emailing them privately. As soon as I complained I got a message through from a bride. Slight coincidence!!

Stuck in a contract now I wasn’t told about on the phone and have to pay for the full year as they won’t let me cancel.

Found the planning tool useful and was able to track progress based on the timeframes suggested to complete given task. The articles about name change and wedding gifts have also proved useful. Would recommend as easy to use and get started

What a great day we had working with Zoe Burke on a photoshoot for Hitched. The day was fun, well organised even in light of heavy traffic the team managed to pull the day together successfully. Working with the team and other incredible companies was fantastic and hopefully we can work together again soon.

I've been using Hitched for several years to advertise my wedding photography and videography services, and I've found it extremely effective in attracting new clients. Their SEO is among the best in the industry, generating substantial traffic. The platform comes with an iPhone app, which is incredibly useful for quickly replying to potential clients. The customer service is excellent - always friendly and helpful.
While I haven't personally used it to plan a wedding, from a bride and groom's perspective, it appears to be a brilliant tool for wedding planning. Having all the suppliers in one place streamlines the entire process.

I worked with Zoe & the team on a recent styled shoot. Zoe's communication was great, and I very very welcome by the team. The day was a great success, and I hope to work with them again in the future

I had the pleasure of collaborating with Hitched on a recent styled shoot, and it was a fantastic experience from start to finish. The team's vision, creativity, and professionalism were evident in every detail. Communication was clear, and the entire process was seamless. It was truly a collaborative effort, and I felt valued as a vendor throughout.

The shoot itself was beautifully organized, and the results were stunning. Thanks for having me onboard and I look forward to future collaborations.

I used Hitched to plan my wedding and found it so helpful. There are so many amazing suppliers adn venues, and the articles are great

I was the lucky celebrant asked to join a styled shoot with Hitched yesterday. It was ace! Botleys Manor offered a gorgeous backdrop for the incredible wedding setting - that had all the COOL POINTS. Full of colour and oozing style. It was amazing to be involved, fabulous to hang out with all the creative, fun and brilliant people that make these weddings happen and I even got to eat the cake....oh my goodness that cake.

A million thank you's to Zoe and her team. You looked after us all so well - even picking me up off the floor when my heel gave way (true story.) Can we do it again next week?

So excited for everyone to see what you all created!

Some friends used hitched for their wedding, it seems to come with wedshoots, which as a wedding guest is just abysmal.
My friends provided a link, the url clearly says .co.uk?albumid= and their wedding album id, but it just takes me to a page in spanish telling me to download the app.
Even when I change language to English it just tells me to download the app. There is no way to get to my friends album from the front page. No box or search to add the album id to.
Completely useless.

I signed up with Hitched in January after deciding to go full time with my photography business & I've not looked back since!

I've had 3 confirmed bookings and i've also used the platform to gather more couple reviews. I found the client success managers to be incredibly helpful in teaching me how to service my enquiries and maximise my success, but I've also learned a lot with the professional tools and content they offer as well.
Overall Hitched has really helped to take my part-time hobby to a full time business which pays me a wage, would highly recommend for anyone starting out to give them a try!

I joined Hitched UK for a styled shoot and well... wow.

Not only us vendors all hit the mark with the breif that Zoe collated for us, but the whole day was fun for us too! From the running of the day to the food provided, nothing was too much from Zoe and the team. I love that we also got the opportunity to get some fantastic content for businesses and start some beautiful friendships.

Above all, the day was about creating content for trends that are emerging within the industry. I believe we captured the essence of those perfectly.

I cannot wait for it to be published as we all put our hearts into our work and to be able to see the outcome, for it to inspire others, that's truly a blessing.

If I were invited back for a collaboration shoot I would send my RSVP back with a YES!

Listing with Hitched a year ago was the best decision I could have made. I just renewed for my second year and can't thank the team enough for the support they've given me.

A couple of years ago, I was doing photography as a hobby, and since signing up to advertise with Hitched, photographing weddings has now become my full time job.

The customer care team and account managers gave me so much advice on how to make the most of my listing, I am now almost fully booked for next year. Would recommend them to anyone, but particularly if you're just starting out like me and want some support for your business.

I have been paying subscription to the hitched.co.uk last 3 years.
It just gets worse and worse.
I was getting some enquiries and a few bookings without paying any premium, but it just became 0 this year.
I would say waste of money and time.

Really helpful when planning my wedding, couldn't have lived without it <3