HiQ Tyres & Autocare Reviews 

13,405
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,641 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and efficient service provided during routine maintenance and repairs. Consumers frequently note the fair pricing, welcoming atmosphere, and thorough explanations given by the technicians. Many people feel secure knowing they receive honest advice and reliable support from the team. However, some customers also noted occasional issues with paperwork errors or communication breakdowns during busier moments. A few reviewers experienced specific inconveniences like missed checks, delayed responses, or accidental damage to vehicle parts. People involved in these situations found it frustrating to resolve the resulting complications with the branch staff.

What people talk about most

Service

Reviewers mention positive feedback about service, noting fast and reliable repairs. Customers frequently... See more

Staff

Consumers find staff to be positive, helpful, and professional during their visits. Reviewers frequently... See more

Price

Customers had positive experiences with price, consistently highlighting reasonable and fair costs for... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently polite,... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and recurring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

Ive been going to this branch of HiQ for four years now for MOT/service and anything else that needs doing, I have great service with them every time. I previously had trust issues with garages du... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,405)

2,465 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always polite and helpful used this…

Always polite and helpful used this garage for a couple of years now and will continue too.
Andy.

28 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Andy, thank you for taking the time to leave a review about the polite and helpful service you received from our team! We look forward to seeing you again.

Rated 5 out of 5 stars

Excellent mobile tyre fitting

I burst a tyre by clipping a kerb. I assumed that my afternoon was going to be spent phoning around and waiting for a mobile tyre fitter, but HiQ Lancaster sent their mobile tyre fitter within 30 minutes of a phone call. Tyre fitted with minimal fuss and at a very fair price. Everyone was helpful and friendly.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Joe, thank you for taking the time to leave a review about your recent experience! It's wonderful to hear that you found the team friendly and helpful, and that they were able to get you back on the road quickly.

Rated 5 out of 5 stars

Thanks to all the team at Stratford…

Thanks to all the team at Stratford branch. Customer service was outstanding from all the staff and everyone was friendly and helpful.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving a review Liam! We're pleased to hear that you found the team to be so friendly and helpful, we look forward to seeing you again.

Rated 5 out of 5 stars

Mark saves our day

Went in today needed a tyre mark checked it out it had damage to the sidewall so we needed a new one he didn't have one in stock but managed to get us one with in the hour we are visiting from Australia so we were clueless were to go or what we needed doing but mark got us fixed up & back on the road thank you so much fantastic service.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a review about the fantastic service you received from our team!

Rated 5 out of 5 stars

Once again

Once again, good value and friendly service. Had major service, MOT and re-gas - at a price I thought was very reasonable

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Alan, thank you for leaving a review! It's great to hear you were pleased with the friendly service you received.

Rated 5 out of 5 stars

Dan and his team are great.

Dan and his team are great.
Gave me all the details of checks and what needs doing.
Dan was upfront to mention what they can do and what they cannot.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave a great review, Tushar!

Rated 5 out of 5 stars

Very friendly and professional service…

Very friendly and professional service from start to finish. Shoutout to Keyra for arranging it all and the friendly service on pickup

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Ben, thanks for leaving a great review about the friendly and professional service you received from our team!

Rated 5 out of 5 stars

Good service

Good service, remembered me from last time!

26 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Solange, thank you for taking the time to leave a review!

Rated 5 out of 5 stars

First class service every time,

First class service every time,
Always take my Cars to HiQ Telford.
Great friendly experience and very knowledgeable staff with excellent prices.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the great review Adam. We appreciate your kind words.

Rated 5 out of 5 stars

Redditch HiQ

Simon was very helpful both on the phone and in person with tyre advice.
Simon and all staff dealt with were friendly, polite and professional.
Waiting area nice enough to sit and wait or work from.
Pricing was comparable to other places but service was very good all round. Thanks

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Colin, thank you for the great review. We are always glad to provide a helpful and knowledgeable service.

Rated 5 out of 5 stars

Keyra amazing service

I stopped at hi q and was greeted and looked after by keyra she was so polite and friendly which is something you don't always get from a garage her customer service is second to none

24 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Mark, thank you for visiting us and leaving this lovely review. Customer service is important to us and we are always glad to help.

Rated 5 out of 5 stars

Great and knowledgeable staff

Great and knowledgeable staff, good selection of tyres and services. Competitive pricing.

20 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for this great review.

Rated 5 out of 5 stars

Excellent customer service!!!!

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made the whole process straightforward and hassle free. As a woman I’m always apprehensive about visiting garages with my limited knowledge of cars but Gary immediately put me at ease. He was friendly and professional and explained everything clearly without making me feel uncomfortable or pressured.
Fab service would recommend!! Thank you Gary!’

24 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Ruth, thank you for taking the time to leave us this lovely review. Your kind words are really appreciated. We will be glad to help with anything you may need in the future.

Rated 5 out of 5 stars

Service was excellent

Service was excellent.

Keyra was very chatty and helpful. Great asset to the business.

17 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Russell, thank you for your kind review.

Rated 5 out of 5 stars

Brilliant service all round

Brilliant service all round, especially Keyra on the desk!

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We appreciate you leaving us this lovely review Ben.

Rated 5 out of 5 stars

Great garage

Great garage, excellent service and very reasonably priced. Honest, reliable and professional. Would definitely recommend and will be using them again!

26 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Mervyn, thank you for taking the time to leave us this excellent review and kind words of recommendation.

Rated 5 out of 5 stars

Great Friendly Customer Service

Arrived at 9.00am with a nail in a rear tyre which they repaired and had me on my way in under half an hour. Great customer service I hadn't booked in so really appreciated the rapid service.
Will definitely use in future.

25 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We really appreciate you visiting us and leaving this great review. We will be glad to assist with anything you may need in the future.

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