HiQ Tyres & Autocare Reviews 

13,450
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally polite, helpful staff and the consistently fast, reliable service provided during every visit. Consumers also deeply appreciate the fair pricing structures and the transparent, clear communication maintained throughout the entire vehicle repair process. However, some people mentioned experiencing unexpected costs or frustrating mechanical issues following their vehicle maintenance visits. A few reviewers reported encountering unexpected mechanical complications or post-service issues with their vehicles. Additionally, other customers noted minor difficulties with post-service problems that required extra attention and subsequent follow-up visits to fully resolve the matter.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional assistance from... See more

Staff

Customers report overwhelmingly positive experiences with the staff, highlighting their professional,... See more

Price

Customers consistently note positive experiences with price, highlighting that charges are always fair with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite, friendly staff who fit them... See more

Product

Consumers find product experiences to be mixed, with a wide range of differing opinions. While reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was asked to bring car over at 3.30pm suspected slow puncture. When arrived 2 other cara but still managed to look at mine. 40 minutes later was finished. Great service even when they were under... See more

Company replied

Rated 5 out of 5 stars

Unfortunately, I drove over a screw over the bank holiday weekend and then snapped the wheel locking nut trying to change the tyre. In panic I dumped my car on the forecourt of HIQ in the beforementio... See more

Company replied

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

The team at HiQ have looked after my various cars for a long time. I keep using them because they are always clear and upfront when talking me through any work that needs doing. If issues arise during... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,450)

2,509 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Once again, excellent service. Friendly, helpful and very knowledgeable, with great communication throughout. They kept me informed, explained everything clearly and made the whole process straightforward.
Colin, as always, went above and beyond to help.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi James, thank you for the excellent review! As usual, we are always glad to help and will be glad to assist any time with any future work your vehicle may need.

Rated 1 out of 5 stars

Booked appointment for 2 new tyres

Booked appointment for 2 new tyres. Turned up on the day and initially told it would be just over 1 hour. After half hour was then told that they did not have my tyres that I ordered. To top it off they didn’t have any other tyres in stock. Wasted visit and a wasted day off from work.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Craig,

Thank you for your feedback.

Customer service is important to us at HiQ. In order for us to look into this matter further, please email us at customerservice@hiqtyresandautocare.co.uk with your full name, contact information, vehicle registration and any additional details about your experience. We will be glad to investigate this.

Kind Regards, HiQ Team

Rated 5 out of 5 stars

Professional Company.

At last I have found a professional company. Lost count over the years of having tyres fitted and finding that the wheel nuts have been done up with an air gun and not correctly torqued up.
As usual I got the wife's car home and checked the wheel torque settings!!
Bingo, they were all correct. Thank you guys.
Had 4 tyres fitted to my own car last year and these guys had also torqued them up correctly then as well so obviously the norm for them.
For those who don't know,it is very important that wheel nuts be done up correctly to avoid damage to the fixings and potential loss.
10 out of 10 HiQ.

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving us this fantastic review. We are always glad to provide a helpful and knowledgable service.

Rated 5 out of 5 stars

Fixed my engine light issue…

Managed to fix my engine light issue after visiting previous garages who's answer was to reset the code or change the wrong parts. Happy with the price paid and can now relax over an issue that has lasted a year! Cheers Mark!

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Robert, thank you for taking the time to leave us this great review. We were glad to be able to help!

Rated 5 out of 5 stars

Hayden the Holiday Hero!

We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check ourselves at the garage.
Hayden the Holiday Hero came to our rescue and checked all the tyres and sorted the car out! He even tolerated our nosey dog trying to supervise out of the window. Our holiday is saved!

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Lizzie, thank you for taking the time to leave us this excellent review. We were glad to be able to get you back on the road as quickly and as safely as possible.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful. Good job and good price.
Will use again.

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the great review Richard. We look forward to seeing you again.

Rated 5 out of 5 stars

MOT at Hi Q

Excellent service and great communication. Highly recommend.

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the kind review and recommendation, Ash.

Rated 5 out of 5 stars

Best customer service!

Originally popped in to have a slow puncture fixed and it was found to be the tyre valve stem that was at fault. Because they couldn't get an exact replacement ( had a pressure sensor on it) they popped a std valve in to get me going - no charge!
Today I went back with the correct valve so the sensor could be put back in the wheel. Thought it was the least I could do, then pay for the service. Again, no charge. It's noice to know customer service still exists and I know where I'll be taking my cars in future.
Thanks to the helpfull guys at HiQ. Highly rated.

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Tony, we really appreciate you leaving us this lovely review. Customer service is important to us and we are always glad to be able to help.

Rated 3 out of 5 stars

Customer Service

The service at the time of booking was great and the workmanship was excellent but when it came to us collecting the van the lady on the phone became rude because we were held up with payment from our head office. She made it very clear that the van would only be released after payment is received as i can understand but the way the lady spoke to us wasn't very nice at all.

11 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there,

Thank you for your review.

We appreciate the feedback you have provided and will pass this on to the team.

If you wish to discuss this matter further, please email us at customerservice@hiqtyresandautocare.co.uk. We will be glad to assist.

Kind Regards, HiQ Team

Rated 5 out of 5 stars

High 5 for Hi q

I rang to book 2 new tyres which i specifically wanted. They got them in ready for the next morning. Very polite and friendly staff. Offered a drink. Sat for short time while they fitted new tyres. Checked wheel alignment didn't need doing. Cheaper than where I usually go as no extra charges to dispose of my old tyres etc. Would definitely use again thank you Hi q, I give a high 5

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this brilliant review and recommendation. We are always glad to provide a helpful and knowledgeable service.

Rated 5 out of 5 stars

Always a friendly service & good value

Always a friendly service & good value. Feels like the staff want to actually help you.

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the kind review Kathryn. We are always glad to be able to help.

Rated 5 out of 5 stars

Always use these boys

Always use these boys. The minute you get in the manager is very welcoming and sorts everything out. Very quick and reliable. I have used them for years.

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, we are so pleased to hear that you consistently have such a positive experience with us. We appreciate your loyalty and kind words about our welcoming manager and quick, reliable service.

Rated 5 out of 5 stars

The team at Bedford HiQ are excellent,

The team at Bedford HiQ are excellent,
I’d have no hesitation in recommending them to anyone. Great customer service

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for this great review and kind words of recommendation, Ollie.

Rated 5 out of 5 stars

The customer service is great

The customer service is great, the staff are very friendly and their communication throughout the day is really helpful.

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this wonderful review Celeb. We are so pleased to hear that our team provided you with such a positive experience!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service received from Paul this morning. Tyre check done and new tyre fitted all within the hour. Very helpful and would definitely recommend.

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Becky, thank you for your kind review and recommendation.

Rated 5 out of 5 stars

Staffs are very polite and helpful

Staffs are very polite and helpful. Fix my tyre puncture repaired straight away. I Highly recommend them.

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for recommending our services and we're pleased to hear you found the team helpful!

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