HiQ Tyres & Autocare Reviews 

13,735
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,700 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and efficient service, noting that vehicle repairs and maintenance tasks are completed quickly, professionally, and always at very reasonable prices. People often emphasize the welcoming atmosphere, clear updates throughout the process, and expert knowledge provided by the mechanics during every visit. Some reviewers were not happy with communication issues, mentioning occasional scheduling delays and appointment mix-ups that caused significant inconvenience. A few other people also felt that receiving updates was difficult when vehicles remained unworked on for hours or when administration fell short.

What people talk about most

Service

People report high satisfaction with the service, praising the friendly staff, quick repairs, and efficient... See more

Price

Reviewers mention positive feedback about price, consistently noting that costs are very good, reasonable,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpful, friendly team... See more

Product

Users describe ambiguous interactions with product regarding tyre replacements and maintenance, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HiQ car garage in Hedge End are fantastic. Honest, reliable, fully competent and 100% trustworthy. Have been looked after by them for many years. Recently needed some help with water in front passenge... See more

Company replied

Rated 5 out of 5 stars

Kind friendly professional. Did my MOT and service when my normal garage let me down at short notice. Work completed quickly and efficiently. Kept in touch throughout. Small gift of air freshener and... See more

Company replied

Rated 5 out of 5 stars

Had my wife’s car serviced and MOT’d at HiQ on Goldington Road in Bedford and they were brilliant from start to finish. Excellent service, great staff who were very friendly and clearly know what they... See more

Company replied

Rated 5 out of 5 stars

Took my Audi for brakes and MOT Roman Way Preston Garage . Phil was extremely helpful and knowledgeable . The work was carried out as arranged and the car was ready in good time . First time visiti... See more

Company replied


Company details

  1. Tire Shop
  2. also in
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Mechanic
  7. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(13,735)

2,631 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service at HiQ Stamford

Dan and his team at HiQ Stamford were awesome!!
I'd pre-ordered tyres and made an appointment to have them fitted, yesterday (Wednesday 14th October).
Unfortunately there was a mix-up with the tyre size; not the fault of HiQ Stamford.
Dan was superb in sorting the issue out. He sourced the correct tyres and not only organised delivery the same day but got them fitted as soon as they arrived.
As I only have Wednesday off work this effort was really appreciated.
Absolutely First Class customer service from Dan and his team.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Terrible!

5 Hours to change 4 tyres on a normal vehicle is outrageous.

Stupidly took the vehicle back for MOT and brakes. Next thing they tell me they can't test it as it's Class 7. It's never been Class 7 and having checked with DVSA it's not Class 7 now. It concerns we that their MOT tester doesn't know this.

Branch Manager has absolutely no idea at all.

He's polite enough but literally not a clue of his own at all

Prices are reasonable but when you consider the pain of it i'd rather pay twice as much

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Alex and the team

I had a service done at HiQ today. Alex and the rest of the staff were really friendly, as they have been every time I’ve visited. The booking process was smooth and stress-free, and they had the vehicle done within the hour. Would highly recommend!

14 October 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for recommending us Luke and it's great to hear you found the team friendly!

Rated 5 out of 5 stars

Tyre change

I was able to book our tyre change for the next day.The tyre change only took an hour and half to complete.Very efficient.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

All the staff were lovely

All the staff were lovely. Extremely efficient, my MOT was less than 1hr!
Awesome place especially for people that don’t understand car things, like me, as the guys that work here don’t over charge or try to sell things that aren’t required.

14 October 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a quick MOT experience and that our team made you feel completely comfortable.

Rated 5 out of 5 stars

Great Service

Prompt, professional service with a smile. They sorted my damaged tyre quickly and at a reasonable price.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

HiQ Banbury carry out repairs very well, very swiftly, and the communication is very good. I’ve had MOTs and repairs done here for a couple of years now and no problems

13 October 2026
Unprompted review
Rated 5 out of 5 stars

HIQ are the best if you want your car…

HIQ are the best if you want your car to be in good hands.
They are thorough in what ever they do with your car , they have managed several times to repair my old Renault scenic and I am amazed with the job they do, every step they keep you informed and it is my trusted garage honestly as I am new in Banbury. They provide excellent customer service, it’s the garage to trust if you want a good job done, i would definitely recommend anyone with their car having a problem.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

I took my car in for MOT recently

I took my car in for MOT recently. All the chaps working there were pleasant and very helpful. They said it wouldn’t take too long and it didn’t. Very happy

12 October 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave such a lovely review Teresa. We are delighted to hear that our team was pleasant and helpful during your MOT, and that we were able to get you back on the road quickly. It is wonderful to know you were so pleased with the experience.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. They take good care of your vehicle and keep to the appointment times they state. Would definitely recommend this company and will be a returning customer

13 October 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave such a wonderful review Shane. We are so pleased to hear that you experienced excellent service and that we kept to your schedule while looking after your vehicle. We truly appreciate your recommendation and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

I always use HI-Q Oldbury

I always use HI-Q Oldbury, gaz, ray and the team always do a fantastic job at a fair price.

12 October 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving a great review Shaun!

Rated 5 out of 5 stars

As always

As always, the staff at Shrewsbury are courteous, professional and cheerful. The manager, Stuart, has moulded the team well. He is very approachable and gives the right advice when asked. I have never been disappointed with HiQ, and have recommended this branch to friends and colleagues. Well done Shrewsbury.

13 October 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Paul, thank you for taking the time to leave such a wonderful 5-star review. We are delighted to hear that you consistently receive polite and professional service from our team, and we truly appreciate your ongoing support and recommendations to your friends and colleagues.

Rated 5 out of 5 stars

Great!

After being quoted over £700 for repairs after a failed MOT at Halfords, Peterborough, Hi Q did them for £500. Amazing saving and friendly staff at the Stamford branch. Thank you all! Highly recommend them

13 October 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Lisa, we are delighted that our team could provide you with friendly service while saving you a significant amount on your vehicle repairs. Providing honest work at fair prices is always our top priority, and we truly appreciate your recommendation.

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