I had an amazing experience at Hilton garage, so easy, same day drive away. Tom Robothom (my salesman) made it all so easy, explained everything in depth, was polite and friendly, zero pressure which... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having read about this garage online & the car I saw advertised for sale I felt I should take things further & come up from Suffolk to visit & test drive the car I was interested in & considering b... See more
Company replied
Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful w... See more
Company replied
Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and effici... See more
Company replied
Company details
Written by the company
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contact info
The Mease, DE65 5JJ, Derby, United Kingdom
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dan is great happy with my new car !
29 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Dan provided great service and that you’re so happy with your new car.
We’ll be sure to pass your kind feedback on to Dan. Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
Great customer service
Dan was very helpful and explained everything clearly. Help sort helped sort out any problems that we had and was very friendly in the process. Would highly recommend.
28 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Dan provided such helpful and friendly customer service.
It’s great to know that he explained everything clearly and was able to help resolve any issues you had along the way. We really appreciate your recommendation and will be sure to pass your kind feedback on to Dan.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
We were looked after by Tom Rodgers who…
We were looked after by Tom Rodgers who made the part exchange and new car process incredibly simple. He really looked after us and we drove our new car away the same day! He was brilliant, thank you so much.
29 August 2026
Unprompted review
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Tom Rodgers made the part-exchange and new car process so simple and straightforward.
It’s great to know that Tom looked after you throughout and helped make it possible for you to drive away in your new car the same day. We’ll be sure to pass your kind words on to Tom.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
Friendly staff
Friendly staff , very helpful and informative! From the front desk to sales , Jenny and Paul c was extremely helpful in my purchase , they both helped and offered advice to my self , and helped me walk away with the car I liked , extremely professional ,
26 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that you found our team friendly, helpful and informative throughout your visit.
It’s great to hear that Jenny and Paul C went above and beyond to offer advice and support, helping you find a car you were happy with. We’ll be sure to pass your kind feedback on to them both.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
First time buyer sale
Came in as a first time buyer and Matthew Kirby was my sales advisor. He was extremely helpful answering all the questions I had and delivered 10/10 customer service. Left the garage with a new car and as a very happy customer. Matthew Kirby is a credit to your sales team.
28 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Matthew Kirby provided such helpful and informative service, especially during your first car-buying experience.
It’s wonderful to know that Matthew answered all your questions and delivered 10/10 customer service, helping you leave the garage as a very happy customer with your new car.
We’ll be sure to pass your kind words on to Matthew. He really is a credit to the team. Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
Matt R was helpful
Matt R was helpful in providing my son with a car that ticked all of his requirements
25 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Matt R was so helpful in finding your son a car that ticked all of his requirements. It’s great to know he made the experience easy and enjoyable.
We’ll be sure to pass your kind feedback on to Matt. Thank you for choosing Hilton Garage, and we hope your son enjoys his new car.
I sold my kia through motormoola two…
I sold my kia through motormoola two tall handsome gentlemen turned up explained the whole procedure step by step. Sunny was very kind and informative and Bee was very gentle and knowledgeable about cars. He explained why I was not offered the full price as I have not mentioned the dmasges on my car. However I came to a good agreement with the garage all thanks to sunny and bee. I would definitely recommend them and onyx and motormoola as the best company to deal with and sell your car
28 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! ⭐ We’re delighted to hear that Sunny and Bee made the process of selling your Kia so straightforward and took the time to explain everything clearly, step by step.
It’s great to hear that they were both friendly, informative and knowledgeable, and that they were able to reach a good agreement with you. We really appreciate your understanding and kind words.
Thank you for recommending Sunny, Bee, Onyx and MotorMoolah — it means a lot to the whole team!
Collection team the best not the reception team….
I just want to say a massive thank you to the collection team and a special thank you to Lottie! I didn’t meet lottie to the very end but she was so friendly, kind and showed a lot empathy as we had waited a long time to collect out car. She even cleaned the inside of the car as well. She is an asset to Hilton garage.
However, I wish I could say the same for the main reception area staff. They aren’t very approachable they leave you there standing while you are trying to get there attention. They are miserable and unapproachable. They seem to just flirt with other member of staff and not interested at all.
Please could give the feedback to the receptionist team.
Also give the feedback to lottie she is the best x
27 August 2026
Unprompted review
Reply from Hilton Garage
Thank you for taking the time to share your detailed feedback and for your 4-star review. We’re delighted to hear that Lottie made such a positive impression and went above and beyond to make your collection experience more comfortable, especially after the lengthy wait. We’ll be sure to pass your wonderful comments on to her — we know she’ll be thrilled to hear them.
We’re genuinely sorry, however, that your experience with our main reception team did not meet the same standard. We completely understand how frustrating it must have been to feel overlooked or unable to get the attention you needed. This is certainly not the level of service we expect our customers to receive.
Your feedback regarding the reception team will be shared with the relevant management team so it can be addressed appropriately. We really appreciate you bringing this to our attention, as feedback like this helps us identify where improvements are needed.
Thank you again for your kind words about Lottie and for choosing Hilton Garage. We hope you’re enjoying your new car!
Great
Great, quick and easy buying experience. Viewed the car and took away in the same day. Lovely customer service from Max!
24 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a quick and easy buying experience and were able to view your car and drive away in it on the same day.
It’s wonderful to hear that Max provided such lovely customer service and helped make the process smooth and enjoyable. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
This is the second car i have bought at…
This is the second car i have bought at Hilton. The first was overfilled with oil. This was slightly annoying. This car was cheaper than the first and it was not a smooth transaction. When i placed a deposit the salesperson assured me there were two keys. On collection there was only one. When i queried this I was told they would find it if they had it. No second key has been found and post purchase communication is not great. I also did not appreciate waiting around for two hours for their bank to recognise my transfer of funds either. Having said that the cars were both competitively priced.
23 August 2026
Reply from Hilton Garage
Jamie, on the two keys point — if that was confirmed to you at the point of deposit, and we then couldn't produce a second key at collection, that's a commitment we didn't meet and we accept that plainly. A replacement key should have been offered or arranged rather than leaving you with an open "we'll look into it."
The funds transfer wait is less straightforward — bank processing times for large transfers are not something we control, and two hours is not unusual depending on your bank, the transfer amount and the time of day it was initiated. That delay sits with the payment infrastructure, not with us.
If the second key issue is still unresolved, email us at sales@hiltongarage.co.uk with your registration and we'll get it closed off properly.
Regards,
Hilton Garage
Nice quick easy transaction
Nice quick easy transaction, good range of cars, great staff
24 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you found the transaction quick and easy and were impressed with our great range of cars.
It’s also wonderful to hear your kind comments about our staff. We really appreciate you taking the time to share your experience with us.
Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Great experience thank you Joe was…
Great experience thank you Joe was brilliant 🤩 easy step by step system
27 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a great experience and that Joe was brilliant throughout.
It’s fantastic to know that Joe guided you through the process step by step and made everything feel easy and straightforward. We’ll be sure to pass your lovely feedback on to him.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
Rejected Vehicle - Very Poor Aftercare and customer service
I paid cash for a Kia Sportage 17 plate with 44250 miles 09/08/26.
The car developed issues with a squealing belt 15/08/24 they offered to have it in to look at 08/09/26. The car then developed further problems overtaking and lack/loss of power. 18/08/26. I called the garage to get it sorted. They offered 02/09/26. As I was concerned about the safety of the vehicle I decided to reject the vehicle. They collected it 19/08/26. I contacted them 20/08/26 for an update and possible time frames for refund. After speaking to one member of staff who was rude I was informed they have up to 14days to diagnose the faults and was told my vehicle wouldn’t even get looked at until 25/08/26. I called on that date to be informed 2 road tests had confirmed there were no faults. Then after putting the rejection in writing and highlighting the action I was willing to take the issue I reported suddenly manifested. I also raised the case with the Motor Ombudsman unfortunately the business is not a member.
I then I had to wait 2 days for the refund after a lot of chasing, which I’m happy to say was in my account this morning 26/08/26. I’ve been without a vehicle for 2 weeks. The aftercare service and lack of communication internally and with the customer is appalling. I’ve occurred additional costs and lost money on the 12mths tax I put on the vehicle. I would not recommend this business.
26 August 2026
Unprompted review
Reply from Hilton Garage
Mark, the refund is confirmed, and we're glad that part is resolved. We won't pretend the process that got you there was handled well — the communication internally and with you clearly fell short, and the delay between collection and a meaningful update is not how this should work.
On the road tests returning no fault initially: that can be a genuine outcome with intermittent issues, particularly those related to load or driving conditions that don't replicate on a short test. We're not going to claim that's proof nothing was wrong, but we'd push back on the suggestion that the fault only "manifested" because of written pressure — a fault that reproduces under the right conditions isn't the same as one that was being concealed.
The road tax position is one for the DVLA directly; a refund on unused full months is available through them and isn't something we're able to process on your behalf.
Regards,
Hilton Garage
Professional, friendly and efficient
Very professional and friendly. Bee and Sunny came to collect my car yesterday. What lovely chaps they were. Explained everything. Very happy to deal with Hilton Garage.
26 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Bee and Sunny provided such a professional, friendly and efficient service when collecting your car.
It’s great to know they explained everything clearly and made the whole process easy and pleasant for you. We’ll be sure to pass your lovely feedback on to them — we’re sure they’ll really appreciate it.
Thank you for choosing Hilton Garage and for sharing your experience. We’re very happy to have looked after you!
Have no option supposedly to pay credit…
Have no option supposedly to pay credit card so I had to pay 11.6k bank transfer and take the rest on finance only to pay the finance off when I got home. Seems dodgy, I had the means to pay it all but because for whatever reason they don't take credit card, I had to take out finance or not buy the car.
26 August 2026
Reply from Hilton Garage
Matt, we do not accept credit cards — this is consistent policy applied to every customer regardless of purchase amount, and it is made clear whenever the question is raised. It is not specific to your transaction.
On the finance point — if you had the full amount available, a bank transfer for the total would have been the straightforward route. Taking finance and settling it immediately after collection is a choice, not something we required of you; you could have transferred the balance in full and avoided the agreement entirely. It is also worth noting that finance companies do not permit credit cards to be used to settle a finance agreement, so that route would not have been open regardless.
Regards,
Hilton Garage
Refreshingly Organised and Reliable
Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and efficient.
The staff are most helpful, honest, patient and friendly. Their relevant knowledge base is extensive.
A special thank you to Paul in sales. Super chap!
26 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found Hilton Garage professional, organised and reliable, and that our team helped make what can sometimes be a daunting experience feel straightforward and stress-free.
It’s wonderful to hear such kind words about our staff and their knowledge, patience and friendly approach. We’re especially pleased that Paul made such a great impression — we’ll be sure to pass your lovely feedback on to him. We’re sure he’ll be delighted to hear you thought he was a “super chap”!
Thank you for choosing Hilton Garage and for your fantastic recommendation. We really appreciate your support and hope you’re enjoying your new car!
Do not trust this dealership.
Do not trust this dealership.
I would urge anyone who is thinking of trusting this dealership to consider using a more reputable dealership - the reviews speak for themselves.
I sold my car with Motorway and Hilton Dealership purchased my car. The experience was terrible throughout, there was no contact from Hilton at all and they didnt arrange collection, I had to keep chasing this. Once they finally arrived, they informed me that they would not be paying the confirmed price and would be paying £800 less due to excess damage. There was no excess damage - if you’ve used Motorway you will understand how many detailed pictures must be submitted in real time to avoid these situations. The driver advised this is a frequent issue with Hilton Dealership and advised my options were to accept the low price or re-list my car with motorway, but advised because the new registration plate is coming out next mont I would likely receive less than this offer.
There are so many trustworthy dealerships out there, please use one of these and avoid these slimy salesmen! A trip down to Hilton will show you just how much these people do not care about their customers.
18 August 2026
Unprompted review
Reply from Hilton Garage
Caitlin, we need to push back on several points here.
On the collection and communication — if chasing was required to get a pickup arranged, that's a process failure on our end and we accept it. On the price reduction, Motorway photos are taken at a point in time and under specific conditions; they do not always capture every aspect of a vehicle's condition, and a physical inspection at collection will always take precedence over listing images. An £800 adjustment is not fabricated — it reflects findings made in person. We'd also dispute that any driver would advise a customer that last-minute reductions are "a frequent issue" with us; that claim doesn't reflect how our buying process works or how our collection drivers are briefed.
The language in the closing lines — "slimy salesmen," people who "do not care" — isn't something we'll accept as fair characterisation, and we'd encourage anyone reading this to look at the full picture of reviews rather than a single account of a Motorway transaction where the version of events is, at best, one-sided.
Please also remember that in this transaction, we are the customer; we are the one purchasing your vehicle. If you were to come to our site, buy a car, and it had unadvertised damage, you would expect a repair or compensation.
Regards,
Hilton Garage
Advert lied about service history
Drove there to view a Toyota Corolla, the advert described it as having “great service history …the most recent completed in July 2025”. After driving there to view the car I found out this was a lie. The car was missing a full year and was done 2024 and then 2026. When I asked about this discrepancy they said it must’ve been a spelling mistake, however the advert is still on autotrader unchanged. Going 18k miles without a recorded service drastically changes the value of the car.
24 August 2026
Unprompted review
Reply from Hilton Garage
Robert, the advert listed four service stamps, the locations where they were completed, and a most recent service date — the date shown was an honest typographical error where 2025 was entered instead of 2026. That's a mistake, not a deliberate misrepresentation, and we accept it should have been corrected on the listing promptly once flagged. This has now been done.
On the service history itself — the car was never advertised as having full service history, only four stamps. What you've since found is that a service was completed in 2026, meaning the most recent one is actually more current than the advert implied, not less. A gap in the stamp history is something that could have been clarified with a quick call before making the trip, and we'd encourage that as a first step on any vehicle where the history matters to you.
Regards,
Hilton Garage
Arrived at Hilton cars look round a lot…
Arrived at Hilton cars look round a lot of cars found the one I wanted went to reception told to set down and wait for sales man told him the car I wanted took on road test come back agreed a the price sales man carried out a very good service
23 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you enjoyed your experience at Hilton Garage and found the car you were looking for from our wide selection.
It’s great to hear that your test drive went well and that our sales team provided such good service throughout the purchase and price agreement. We really appreciate you taking the time to share your experience.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
Thanks Tom Rodgers
25 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Tom Rodgers looked after you so well.
We’ll be sure to pass your kind words on to Tom — we’re sure he’ll be delighted to know you appreciated his help. Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.