HMA VPN Reviews 2,763

Connects to wrong country and customer service does not respond.
Selection Malaysia connects you to an IP in Slovakia🤷
Error noticed in February, reported several times with no response. Eventually received response (after posting bad reviews either them and on Apple Store). After 6 weeks they apologised for not responding but still did not address the complaint. Repeated complaints resulted in an answer several days later blaming third party vendors for not updating their systems (I just need to wait for them to fix it..,,).
More complaints answered with the same story but added that it actually does not matter as outside systems would see me as being on a Malaysian IP. Total BS and what an insult to say my problem does not matter!!!
I will not be renewing this subscription!!

UPDATE: After 6 weeks of trying, they eventually replied to one of my messages and issued me a full refund for the extra account.

I signed up for a 7 day free trial. At the end of the trial it automatically charged me for TWO one year subscriptions at over £59.88 each- it created two account numbers.

I have contacted them multiple times, both by email and through the contact form.
They have sent automatic acknowledgement emails to say they will get back to me soon, and even had the nerve to send a survey for my support experience... But no actual response, never mind a refund, for over 5 weeks now.

The VPN works well and you can get it to switch IP adress automatically, which is a good feature. Some of the ip addresses seem to be blacklisted and are blocked by some sites though. Overall it works well, though.

Scam! They are charging 71.88 EUR even though the subscription has been cancelled many months ago!

I have subscribe five years ago and they take me 79 euros with m'y PayPal account while i have release my subscribe after the first year of subscription.
Till now after one week of conplain i have no answer.

Had HMA for a year and it functioned OK. I went to renew for the next year, about $76, but I was somehow double billed, $152. OK, probably simple software glitch. Emailed company to resolve. No answer. Emailed twice more, still no response, despite the, "we'll respond as soon as possible."
Apparently that means who knows when. I doubt anyone is actually on the other end, all computer generated. Got my credit card co. to kill half the charge.
As of today, one week later, still no response. Will definitely cancel when year subscription ends. I would cancel now but then I lose it all, and it does function as intended, so I'll just wait.

Update: They finally responded Jan1. They said if there's something burningly urgent I should reply. Well, yes, overcharging is a burning issue when I'm the one out of the money. Again, I recapped the issue. Today, Jan, 4...still no response addressing the issue.
So, I repeat..stay away from these guys.

When it works, it works fine. After the release of MacOs 15, it stopped working. The customer service takes ages to answer - and when I mean ages, it' 4 to 5 weeks. When you receive an email, They do not answer the question, just hoping it's back to normal and to contact them if so. I was a customer since 2021, but this year, after 7 months of non-stop trying to contact them, I just give up. Find another service like I did. Avoid.

Banned my licence after only 11 months after renewal I still have over 2 years left and they just ignore you terrible. They say I may have breeched their conditions but will not tell me why AVOID

Avoid this! I was charged even after cancelling my free trial, scam website.

HMA stopped working once macOS 15 was released. They've done nothing to fix it, and they just ignore support emails about this issue.
Use a different service.

Avoid! As other have reported not only they do not honour the money-back guarantee 'promise' (I have contected them 4 times over the past 10 days and no replies whatsoever) but - to make things even worse, I was billed a full year subscription after cancelling the 7-days free trial (and receiving confirmation email from HMA that the trial was successfully cancelled and I wouldn't have incurred additional charges). Avoid at all costs.

I was a customer for a few years but this service has taken a very sharp decline. I was such a fan that I bought a 3 year subscription. Mid way through the fist year, the VPN started acting up. Eventually, it stopped working even when I re-installed and activated. For weeks I couldn't use it. I tried deleting and reinstalling the app, nothing. But as bad as the VPN is, their customer service is even worse. It took months of ticket-opening and customer service emailing to get an answer that could help resolve the issue I was having. By then I'd moved on to Nord VPN and it's been wonderful so far. Do yourself a favor and don't install or pay for HMA. It'll only break down and you'll be left without any VPN or customer support to help for months on end. Not worth the hassle.

why would you pay these clowns for a Virtual Private Network that isn't Private?

you should Go back to being a proxy website, as you only slightly sucked at that.

After three years since I closed my account I find that Privax have charged me through Paypal. No response from so called Customer Support despite emails and web forms. Seems to me to be a scam now

im keep trying to change new ip, but got same ip over and over again.

Good product when it is working, but there's NO SUPORT

I've used this company for a LONG TIME. When it comes to renewing your monthly subscription, they deduct your money and then send an email stating it wasn't possible for them to collect the money and because of that the service isn't available. Well then why has MY money been taken?

Reaching out to any kind of support? Forget about it - Support in India - We're in the 21st century now, People want chat assistance not; report via the website and we'll maybe get back to you in 48 hours!!!! PATHETIC. You need to really invest into your customer support because its LACKING to say the least.

Great origin story shame it didn't stay great.

EDIT: Customer support states they will reach back out in 48hours. It's been 4 days now. Still no signs of a refund in sight...

Had a mulți tens of thousands dollars profit a month worth of business about 4 yrs ago. Trusted them for location. All they had to do was: Hide my ass!!!Laim azz worthless software of theirs got me busted losing the business.Regret to this day.Today, gave a try on it again as needed for some else.Same crap. Mocked to Singapore, yet exchange detects I am in Netherlands,while I m in the UK. Utter water down garbage.
Take this genuine info and do what you will.

The company claims that it can offer IP location services that may not work properly, especially in certain locations in the Middle East. So, if this is what you're looking for, be cautious and consider whether it's worth your investment.

This has to be the most absurd business I've interacted with. I recently noticed I had been paying them for two subscriptions since 2018. I haven't been able to access the product for two years, and on my account, it says I have no subscription (while they have been charging my card for years).

I contacted their support, and it took them 1 month to get back to me. they didn't even respond to the inquiry; they just said, "If you are still facing issues, please let us know." Like what?

I then explain the issue again and get a reply 2 weeks later. They responded by saying that they don't handle billing because it's all managed by their payment provider 2 checkout, so I should call them.

I then talked to 2checkout, and they told me that I had indeed been paying for this service since 2018 every year and that I should contact them if I can't access the product.

What of kind of ridiculous scam is this?

Has been a customer for years but the bad performance and lack of support over the last months has sent me to a competitor. The VPN does not support BBC iPlayer use from outside UK. I have two support cases about this but no reply from the company