Klarity Health Reviews 

547
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and genuine care, often highlighting how providers listen attentively, offer support, and make them feel comfortable and understood. Many appreciate the efficient and convenient user experience, noting the ease of scheduling, timely appointments, and the positive nature of their online interactions. However, some customers noted pricing concerns, finding costs higher than expected or misleading. A few also reported difficulties reaching customer service and issues with providers not attending appointments or being unwilling to assist.

What people talk about most

Staff

People report positive experiences with staff, highlighting many providers as knowledgeable, compassionate,... See more

Service

Reviewers highlight ambiguous aspects of service, with some expressing significant dissatisfaction due to... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Price

Consumers express significant dissatisfaction with pricing, citing unexpected charges and a lack of... See more

User experience

Clients share positive opinions on user experience, with many describing it as excellent and pleasant, often... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more

Company replied

Rated 5 out of 5 stars

Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more

Company replied

Rated 5 out of 5 stars

With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more

Company replied

Rated 5 out of 5 stars

Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together a... See more

Company replied


Company details

  1. Doctor
  2. Mental Health Service
  3. Women's Health Clinic
  4. Online Pharmacy
  5. Psychiatrist
  6. Weight Loss Service

Written by the company

Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.


Contact info

4.0

Great

TrustScore 4 out of 5

547 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(547)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you want real results this is the one

I trusted him immediately he was thorough and effective I finally believe I’ll get the help others have looked over thank you so much

21 December 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

We’re happy to hear your visit was efficient and thorough. Providing thoughtful, patient-centered care is always our goal. Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Edith Furtong is a perfect provider to…

Edith Furtong is a perfect provider to me! She is very compassionate, professional, educated and she listens. She is honest and truly cares about my needs. I'm so glad I found her after meeting with other providers that I just did not connect with. She is the best fit for me! I am very confident working with her!

18 December 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for your thoughtful review. We’re grateful you felt comfortable and supported during your visit. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Derek was super helpful

Derek was super helpful. Very knowledgeable and empathetic. Definately recommend him to others.

21 November 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

We’re happy to hear your visit was efficient and thorough. Providing thoughtful, patient-centered care is always our goal. Thank you for taking the time to leave a review!

Rated 1 out of 5 stars

Wasted my time setting up an account…

Wasted my time setting up an account and going through the entire process. Baited me with $41 appointment, the fine print said and up. After getting set up it looks like most providers are about $299 per visit with a few being $199. the local doctors are still less expensive than this.

19 December 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations.

Appointment pricing on Klarity can vary depending on the provider, specialty, and service type. While some visits start at lower promotional rates, individual providers set their own fees based on their practice, experience, and care offerings, which is why you may see a range of prices across the platform.

We always aim to be transparent about pricing before booking, and we appreciate you calling this out — feedback like yours helps us continue improving how we communicate options to patients.

If you have questions about pricing, insurance coverage, or finding a provider that better fits your budget, our support team is always happy to help.

Rated 1 out of 5 stars

This is a SCAM

This is a SCAM! I booked an appointment for my family member, for Saturday morning (which I booked late Friday night) and they charged me $187. I went in to cancel it and there was no option to do so. I attempted rescheduling and it booked me another appointment for the next day. I called 30 minutes prior to the initial booked appointment and the "Doctor" immediately answered and said they would refund my money after I explained the circumstances. I have not received a refund and today is Wednesday. It appears that they just want your money by offering appointments with no option to reschedule when the appointment was booked just hours in advance. Don't pay them up front, or your money will be taken from you!!

13 December 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for sharing your experience. We’re sorry to hear about the frustration surrounding your booking and cancellation — that’s certainly not the experience we want for anyone.

Klarity partners with independent, licensed providers who set their own availability, pricing, and refund policies. When an appointment is booked close to the scheduled start time, cancellation and rescheduling options may be limited due to the provider having already reserved that time. That said, refund requests are reviewed on a case-by-case basis according to the provider’s policy.

We’d like the opportunity to look into your specific booking and ensure your request was handled appropriately. Please reach out to our support team at patientsupport@helloklarity.com so we can review the details and follow up with the provider directly.

We appreciate you bringing this to our attention and are happy to assist further.

Rated 1 out of 5 stars

I wish I could get my money back

Waste of money! 1st, after making an appointment and putting my credit card information in the klarity website I was then asked to also put my credit card information into a different website to be able to confirm the appointment with the doctor. So weird.
2nd, my appt was scheduled for 3pm, the doctor rescheduled it to 4:15pm and asked if it was ok after doing it. It was fine but there was nothing easy or smooth about this process.
And 3rd the doctor barely asked me questions about my actual symptoms instead asking if im having suicidal thoughts and self harm, which i get he has to ask, but that has nothing to do with me not being about to focus and get things done and be productive. He then asked me 2 questions about when I was in middle school, 30 years ago. He said if I really had adhd I would remember specific incidents in elementary school. Which I completely dont understand, I can barely remember what I did last week. He then continued that it could be my hormones that id need blood work and then another appt with him. He told me to go see a primary physician, get tests done and go back to him. Why would i do that to spend another 200 dollars for the next appt plus whatever the primary doctor costs and lab tests. The purpose of me using and paying Klarity was to not gave to go to a primary physician which will take a long time to get an appt and to help me save some money. Waste of time and money, I don't feel like I was actually listened to or understood, instead the doctor looked like he could barely keep his eyes open and just wanted to get off the call. My session was scheduled for 45 minutes, we only talked for 30 minutes. This website talks a whole lot about compassion, I did NOT experience any compassion, just low cold energy, no personality, he couldn't even crack a little smile and show me he was an actual person who cared, I left feeling like I was a bother to him. I wish I could get my money back! Worst 1st experience with a mental health doctor, which am regretting now. I am definitely not one to leave bad reviews but its alot of money for people to just waste on this but if it works for you, I am happy for you. It didnt work for me.

Update. I was literally charged $235 for a 30 minute call, which was supposed to be 45 minutes. When I made the initial appointment it said it would cost $197. Do Not go to Dr. Tobiloba Adewolu, hes cold and adds more stress than actually helps.

13 December 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for taking the time to share your experience. We’re truly sorry to hear that your first visit did not meet your expectations and left you feeling unheard and frustrated. That’s never the experience we want for any patient, especially when seeking mental health support.

Clinical evaluations and treatment decisions are made by licensed providers based on medical guidelines and patient safety, but we absolutely understand how important it is for patients to feel listened to, respected, and supported throughout the process.

We also want to clarify that appointment pricing, duration, and billing details are reviewed at the time of booking, and session length can vary based on clinical need and provider discretion. That said, concerns related to billing, scheduling, or overall experience are important to us and deserve review.

We encourage you to reach out to our Patient Support Team directly so we can look into your concerns more closely and determine appropriate next steps. Please contact us at patientsupport@helloklarity.com
so we can assist you further.

We appreciate your feedback — it helps us continue to improve the experience for all patients on our platform.

Rated 3 out of 5 stars

I dont feel like she was the right provider for me or listened to what exactly I lined out. She started me on schizophrenia medication and manic depressive medication neither of which I have issues fo

I dont feel like she was the right provider for me or listened to what exactly I lined out. She started me on schizophrenia medication and manic depressive medication neither of which I have issues for my initial visit was because I have an acute panic disorder along with GAD and I started my meds she prescribed last night and had the absolute worst panic attack of my life this morning and the migrain was so bad I couldn't work and I live on my work location so I had no choice but to suffer through the pain.

12 December 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for sharing your experience. We’re truly sorry to hear that your visit did not meet your expectations and that you felt unheard — that’s not the experience we want for any patient.

All treatment decisions on Klarity are made by licensed providers based on their clinical assessment at the time of the visit. That said, we take concerns about communication, medication tolerance, and overall care experience very seriously.

We’d really like the opportunity to review this more closely and support you with next steps, including discussing your concerns and exploring appropriate care options. Please reach out to our Patient Support team directly at patientsupport@helloklarity.com
, and a member of our team will assist you.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Supportive

I truly felt heard during my appointment and that she will be with me through the entire process.

13 December 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for sharing your experience! We’re so glad to hear that your provider made you feel heard, supported, and well cared for. We appreciate you trusting Klarity with your care.

Rated 5 out of 5 stars

Recent Visit with Dr. Nichola Patton

I recently visited Dr. Nichola Patton and I cannot speak highly enough about her and the exceptional care she provided; it is unmatched. She made me feel comfortable and genuinely cared for. It is difficult to find a good doctor; her level of expertise and compassion sets her apart. I am grateful to have found her and highly recommend her.

12 December 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for sharing your experience! We’re so glad to hear that your provider made you feel heard, supported, and well cared for. We appreciate you trusting Klarity with your care.

Rated 5 out of 5 stars

help get me on proper medication that…

help get me on proper medication that works, Finally getting the meatal health help i needed.

9 December 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you so much for your kind words! We’re glad to hear you had a positive experience and felt supported throughout your care. We truly appreciate you taking the time to share this feedback.

Rated 5 out of 5 stars
Klarity Health logo

Reply from Klarity Health

Thank you so much for sharing your experience! We’re thrilled to hear that your first session went so well and that Kelly provided care that felt thorough, efficient, and truly supportive. It’s wonderful to know you felt listened to and respected — that’s exactly the kind of experience we want every patient to have. We’re grateful to be part of your care journey! 💙

Rated 1 out of 5 stars

Do Business Honestly or Don't Promote Yourself That Way…

Sub par on aligning good providers verse New in the door, have no idea what they’re doing providers. I received a good one, my referred wife got one who would not continue her medication from a 9+ year history with a paramount licensed psychiatrist. Without making her jump through all kinds of medical hoops that were not necessary to state regulations. OK, no problem. Best part, Klaritys Dr put her on medication that does affect a risk to her health and does require additional medical evaluations to be on, but did not require her to seek those medical evaluations and just prescribed it anyway. Which did not help at all, as she knew wouldn’t

Also total bait and switch marketing tactic on the $10 off coupon. 5 months with Klaritys recommended services. Even escalated it all the way up to corporate, which said it would be taken care of in five days. After pushing it off several times as not their responsibility. Fast forward 3 months, Klarity still has not honored the coupon for either patient. Is the principle, not the amount. Do business honestly with integrity or don’t promote yourself as such.

Response To Klarity “We’d like to make it right”- Dear Klarity, look at the long string of emails from September 3, 2025 where you said exactly that same thing, but yet again failed to come through repeatedly. I’d be happy to provide all of them for the third time. I already responded to your promise to take care of it back on 9/10/25 under M.Cifrodella. Which you escalated it all the way to the upper management as you stated and yet again nothing. I love my provider, she’s not the problem, your lack of follow-through and unfulfilled promises are.

S.Latkovich: you’ll see a very brief and inexperienced case history with her doctor. Not that you’ll follow through on that given your proven track record. But enjoy. (ANY further validation and proof of service I am happy to provide it all. Patients deserve honesty, the truth, transparency, and people who take their money to stick to their word. Unlike Klarity) Have an amazing day!

2 September 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for taking the time to share this detailed feedback. We’re very sorry to hear about your and your wife’s experience, and we truly appreciate you bringing these concerns to our attention. This is not the experience we want for any patient or family member.

We take medication safety, continuity of care, and accurate billing very seriously. Treatment decisions are always made at the clinician’s discretion based on their assessment, but we absolutely want to review what happened to ensure the care provided was appropriate and aligned with our standards.

Regarding the coupon issue, we apologize for the frustration and delay. Our team would like to look into your account directly so we can resolve this properly for both you and your wife.

If you’re willing, please send us your name and your wife’s name so we can review the details and make this right.

Thank you again for sharing your experience — your feedback helps us improve, and we want to ensure both of you receive clear, safe, and supportive care going forward.

Rated 5 out of 5 stars

It was easy and convenient to find a…

It was easy and convenient to find a knowledgeable provider who seems they really want to help. Feeling better since I started.

22 November 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for sharing this positive experience.

Rated 5 out of 5 stars

Good psychiatrist and caring guy

I have been going through some very challenging experiences and James has an ability to have me see it in another light, James all has a great sense of humor which i need.

29 November 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for sharing your experience. We’re so glad to hear that James has been able to support you during a challenging time and help you see things from a new perspective. His sense of humor and compassionate approach truly make a difference. We appreciate you taking the time to leave this kind feedback!

Rated 5 out of 5 stars

This doctor is the epitome of an…

This doctor is the epitome of an amazing trauma informed patient centered doctor and he’s funny so could it really get any better? He puts his patients first and is incredible. I’ve had a hard time finding a doctor to stick with. My symptoms are significantly improved since working with doctor valinoti he’s an icon and a legend

20 November 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you so much for sharing this incredible feedback! We’re thrilled to hear how supported you’ve felt and how much your symptoms have improved under Dr. Valinoti’s care. His patient-centered, trauma-informed approach truly makes a difference, and we’re grateful you’ve found a provider you can trust and feel comfortable with.

We appreciate you taking the time to share your experience — it means so much!

Rated 5 out of 5 stars

Respect and empathy and willing to listen

Dr Hill was very sincere and easy to talk to she was a bright light that I have been searching for this entire year someone that listens and listens with detail and gives you as much time as you need to say what you have to is a refined in this fast-paced Society we live in she does not rush the appointments she makes educated decisions that are proven right for the right people she's made a huge difference in my life emotionally mentally and physically and I could not advise any of the doctor but her for anybody that feels they need a good doctor to treat them she is great in everything, wonderful bedside manner very knowledgeable in her field of training very up-to-date on new medications and ways to diagnose different medications and how they affect your body she is great and I can't say enough good things about her if you're lucky enough to get her I would grab a while you could I'm so glad I got in with her

11 November 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you so much for taking the time to share such a heartfelt and detailed review. We’re truly grateful to hear how much Dr. Hill has made a difference in your life. Your words reflect exactly the kind of compassionate, attentive, and patient-centered care we strive to provide.

Dr. Hill’s dedication to listening, understanding, and making thoughtful, informed decisions is something we deeply value, and it’s wonderful to know that her approach has had such a meaningful impact on you — emotionally, mentally, and physically.

Thank you again for sharing your experience. We’re so glad you found the support you were looking for, and we appreciate your trust in Klarity and in Dr. Hill.

Rated 5 out of 5 stars

With all the scams out there promising…

With all the scams out there promising to help Klarity seems like the real deal! Efficient, professional and they walk the walk with their product claims

19 November 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you so much for sharing this! We truly appreciate your trust. We’re glad to hear that you’ve had an efficient and professional experience with Klarity — delivering on our promises is exactly what we aim for. Thank you for taking the time to leave this feedback!

Rated 5 out of 5 stars

Dr Hill

Dr Hill, was very patient, understanding and easy to talk to and share with about the problems going on in my life.

11 November 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you for sharing your experience! We’re so glad to hear that Dr. Hill provided a patient, understanding, and comfortable space for you to talk through what’s been going on. We truly appreciate you taking the time to leave this feedback.

Rated 5 out of 5 stars

Dr kelly is literally a safe space for…

Dr kelly is literally a safe space for mental health patients, i have never felt any judgment from her no matter the conversation. She is also very straightforward no nonsense no bs because she truly wants to help you feel better. And she is super knowledgeable but doesn’t use “dr speak” on you.

13 October 2025
Unprompted review
Klarity Health logo

Reply from Klarity Health

Thank you so much for sharing this thoughtful feedback! We’re incredibly glad to hear that your experience with Dr. Kelly has been so positive. Creating a safe, supportive, and judgment-free environment is exactly what we hope every patient feels, and it’s wonderful to know she has been able to provide that for you. We also appreciate your recognition of her straightforward and clear communication—our goal is always to make care feel accessible and genuinely helpful.

Thank you for taking the time to share your experience!

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