heliguy™  Reviews 

487
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, knowledge, and patient teaching, which effectively builds confidence. The service is frequently described as outstanding, highlighting excellent communication and a professional approach. Reviewers found the courses and online materials well-structured, easy to follow, and comprehensive, leading to successful outcomes. Many customers appreciate the engaging and fun teaching styles, making the learning experience enjoyable even for beginners. This comprehensive support, from initial contact through training and post-course assistance, ensures a smooth and effective journey. Overall, people highly recommend the company for its professional, knowledgeable, and friendly team, and the quality of its offerings.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting the ease of use and... See more

Service

Customers consistently note positive experiences with service, praising the excellent teaching, advice, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent support and... See more

Product

Reviewers mention positive feedback about product, highlighting the informative course videos and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more

Rated 5 out of 5 stars

Lois was my flight assessor today. She made me feel welcome and put me at ease on what was set to be an otherwise nerve wracking experience. She was clear and concise in her instructions and made the... See more

Rated 5 out of 5 stars

I completed a training day with Lois Smith. Lois was an amazing teacher and I thoroughly enjoyed the day, she helped me gain my confidence flying and I went on to pass my test the next day. Seeing as... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

487 reviews

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4.9

All reviews

(487)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Heliguy A2 CofC and GVC

I’ve just completed and passed my A2 CofC and GVC with Heliguy and I can’t recommend this training provider highly enough. Heliguy training has been a great learning experience with an excellent online course. Thank you to the team members who helped and supported me with any questions I had (I’m sorry I’ve not remembered your names).

For the names a have remembered… A big thanks goes to Ryan, who carefully reviewed my planning documentation and lengthy PDRA01 operations manual. His attention to detail and support behind the scenes made the process so much smoother and gave me real confidence heading into the assessment.

However, the real star of the show was Lois, my flight assessment assessor/coordinator. From the moment I arrived she was welcoming, approachable and instantly put me at ease. What could have been a nerve racking day turned into something genuinely enjoyable thanks to her calm, friendly manner. Her professionalism and depth of knowledge around drones, aviation law and systems is second to none — she even went the extra mile to show me features I hadn’t yet discovered. That kind of passion and expertise really stood out.

Honestly, if you get Lois as your assessor, you’ve basically won the lottery. She’s the perfect blend of professional and approachable and she turned what I expected to be a stressful test into a positive, confidence building experience. She’s a huge credit to the organisation and deserves every bit of praise.

Without doubt, a 5-star experience from online training, learning modules, exams all the way to flight assessment!

Thank you ALL very much.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

I recently passed my practical…

I recently passed my practical assessment with Lois as my instructor. A big thank you to Lois who made the experience enjoyable and relaxing! I look forward to putting my learning into practice

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Lois was my flight assessor today

Lois was my flight assessor today. She made me feel welcome and put me at ease on what was set to be an otherwise nerve wracking experience. She was clear and concise in her instructions and made the flight assessment an overall very positive experience. Thank you Lois! She is an absolute asset to Heliguy.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

I sent off my drone controller to be…

I sent off my drone controller to be repaired, Heliguy informed me that this had to be sent to Dji then to be resolved. i then occurred £15 postage charge to return my controller. very disappointed with the service and would advise anybody wanting a repair to go elsewhere.

14 August 2025
Unprompted review
heliguy™  logo

Reply from heliguy™

Thanks for your feedback. I’d like to clarify a few details for transparency.

When booking in a repair, all customers are made aware of the potential costs should no repair be completed. In your case, we supplied a prepaid DPD label to ensure safe delivery of your controller to us.

After assessing the unit, we found that the issue was a faulty battery within the Mavic Mini controller. Unfortunately, DJI no longer supplies this part due to the age of the model. We offered to forward the controller to DJI for repair and provided you with a clear breakdown of the timeframe involved.

You chose not to proceed, and instead requested the controller be returned. In these circumstances, standard charges would normally include the label, assessment, and return postage (£15 + £39 + £15). However, as a gesture of goodwill, we only charged the £15 return postage.

We appreciate your concern and are sorry to hear that you were left disappointed, but please be assured that our goal throughout was to give you the most cost-effective and transparent options available.

Rated 5 out of 5 stars

I completed my GVC training and passed…

I completed my GVC training and passed with Heliguy under the instruction of Tom. I had very little practical experience with Drones so was a bit worried on how it would all go. I now feel confident in flying Drones in the future, Heliguy are very professional and patient I would recommend them 100%.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Great platform

Passed my A2 drone certification first time with 93% pass rate. I would say for sure that the course goes into vast depth, and is communicated in a professional, clear manner. Ryan from the training team conducted my theory exam, and was fantastic. Great energy, and an asset to Heliguy.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed the GVC course…

I recently completed the GVC course with the HeliGuy team and couldn't recommend them enough. The course was well structured split into different modules with tests at the end of each. Each video within each module clearly explained the theory and learning. In addition to the course, I booked some training in with the team who were very knowledgeable and friendly (a must if you want to sharpen up your flying skills and totally worth it).
Special thanks to Odysseus and Brad for your training and knowledge throughout and to Ryan for your assistance with the ops manual and document help! Would 100% recommend HeliGuy to any company or individual.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Andrew/A2 CofC

I’ve just completed the A2 CofC course with Heliguy. Massive shoutout for Andrew at the training team. I called up to discuss the tight timeframe I was working with and he was more than accommodating. I asked him to validate my practical declaration and evidence last minute on a Friday afternoon, then to squeeze me in for my theory exam on the same day. Andrew did this straight away for me, when I was expecting to be told it couldn’t be done. He’s an asset to the team and has ensured that future purchases and training will be done with Heliguy. The course was very in-depth, much more so than I expected, with video lessons instead of just reading from a screen. The whole package is great. Thanks Andrew and Heliguy!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

I don’t often write reviews

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s truly outstanding. Her dedication, reliability, and consistent hard work have never let us down—especially during critical moments when we’ve needed support the most. Louise is a real trooper, and I sincerely hope her managers see this and recognize the incredible asset they have in her. Thank you, Louise!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Professional company

We had Lois and Andrew for our 5 day course. They were both absolutely brilliant! Any subjects that needed more explanation they managed to say it in a way that made more sense to me. The practical element was taught at a pace that for someone who had never touched a drone before hand I felt comfortable at the end of the week. Very encouraging, great instructors and made the whole course enjoyable.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Best support system I have used!

I had a fantastic time with the Heliguy team, using the content provided, learning and the team are incredibly helpful.

One of the best services I have received ever in terms of support. The website and it's content are enjoyable to learn in addition to all the positives and broken down into helpful sections.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

I have just completed my GVC Course…

I have just completed my GVC Course with Heliguy. From beginning to end I can’t fault them. Andrew and Bradley who taught the practical element were faultless and nothing was too much. They explained everything in a way that I understood and were very accommodating due to the weather conditions we faced, to ensure we optimised our training. I will definitely be using these guys for any future assistance or courses.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic course

Great experience, really good teaching from
Andrew and Brad, the pace of learning was perfect, instructors worked really hard to get all the learning done in the course and adapted things with no issues. Made things really stress free and relaxed and tailored to us. Best course I’ve done through work purely down to the instructor team.

26 June 2025
Unprompted review

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