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Health Shield Friendly Society Ltd Reviews 

4,655
•
TrustScore 4.5 out of 5

4.7

Health Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the simple online platform, pointing out that submitting dental or optical claims and uploading necessary receipts is extremely straightforward and hassle free. Many people frequently mention that payouts are processed very promptly, with funds usually arriving directly into bank accounts within just a few days. However, some reviewers were not happy with the overall claims procedure, mentioning that frequent requests for additional documentation can make experiences quite frustrating. A few consumers also felt that specific claims were unnecessarily rejected due to strict guidelines or minor terminology differences on service receipts.

What people talk about most

Claim

Customers had positive experiences with claim, noting that submitting requests online is very... See more

Service

People report positive experiences with service, frequently praising quick payouts, prompt responses to... See more

User experience

Consumers find user experience to be positive, highlighting an extremely straightforward platform for... See more

Response time

Customers consistently note positive experiences with response time, praising the quick turnaround for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claimed for optical and dental check ups. Fast payment, no problems. Haven’t used for other things and some on offer are a bit obscure. Personally I’d have preferred to be able to pick and mix so I... See more

Rated 5 out of 5 stars

The company wrote to us to check what what was required, contacted my dentist who gave me what I needed and sent to Health Shield, payment was send within 3 days, excellent service from them. Easy to... See more

Rated 5 out of 5 stars

It took me a little while to find the "claim" button on my first visit to the website but it is easy to find your policy details and to submit a claim. Claims are processed really quickly and payment... See more

Rated 5 out of 5 stars

I have never since the day i joined had any issues with claims apart from mistakenly trying to claim for more than i should (my mistake). The service provided is so professional and the claims are de... See more

Company details

  1. Health Insurance Agency

Written by the company

We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.

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4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,655)

1,342 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Excellent service and a straightforward claims process. Acknowledgement is received immediately, and Health Shield provides regular updates, including confirmation when a claim is approved and payment is on its way.

I would definitely recommend them.

26 October 2026

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