Health Shield Friendly Society Ltd Reviews 3,710

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease and speed with which claims are processed and payments are made. Many people appreciate the prompt response times and the overall efficiency of the user experience, often noting that reimbursements are received quickly. However, some customers also noted issues with the claims process, describing it as bureaucratic or complicated, particularly when dealing with specific documentation or practitioner qualifications. A few people mentioned experiencing delays or repeated requests for documents, and some reported difficulties with the website when trying to upload receipts or navigate the system.

What people talk about most

Claim

Clients share positive opinions on claim. Many customers report a quick and easy claims process, with... See more

Payment

Customers had positive experiences with payment. Many reviewers praise the quick and easy process for making... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great service, prompt... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick turnarounds... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process easy... See more

Based on these reviews

Rated 5 out of 5 stars

I have used Healthshield on a number of occasions. The benefits on offer are great and can reduce the cost for example on Dentist fees, spectacles, eye tests etc. Once you have submitted a claim payme... See more

Rated 5 out of 5 stars

I have been with health shield for many years. I have never had reason to complain. They are extremely helpful, customer care is fantastic, any issued or help needed is answered quickly and all claims... See more

Rated 5 out of 5 stars

The whole process is brilliant- smooth, fast and convenient. The website/ app interface could do with a bit of midernising, but I couldn't fault the service from Health Shield at all.

Rated 5 out of 5 stars

I was impressed by the level of service for Health Shield from the start. This has not changed over the last 2 years in the slightest. The ease and speed in which the claims are dealt with are seco... See more


Company details

  1. Health Insurance Agency

Written by the company

We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Happy shopper

I am very grateful for health sheild. It has been a beneficial benefit for me for a number of reasons. Making a claim is easy and the money is usually returned within a week.

16 March 2026

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