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Health & Safety Training 1st Reviews 

985
•
TrustScore 4.5 out of 5

4.7

Education Center
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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly engaging and knowledgeable instructors who explain course concepts in great detail and maintain a relaxed, supportive atmosphere throughout the sessions. Reviewers frequently mention that the training is well-organized, featuring regular breaks and clear explanations that make complex topics accessible and easy to understand for everyone. Some people were dissatisfied with unexpected extra fees required to access fast certification packages or specific e-learning options after their initial payment. Several reviewers expressed frustration over initially advertised prices being quickly followed by sudden extra charges for fast-track options.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting a welcoming, friendly, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting how well-organised, straightforward, and... See more

Service

Customers consistently note positive experiences with service, praising the fast and efficient process.... See more

Price

People report ambiguous experiences with price. While some consumers found the best price on the internet,... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a wide range of opinions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Mel for 12 hours of online tutor training for green CSCS card. Made it the best experience possible . Good communication from the office , both via email and on the phone for extra support.... See more

Rated 5 out of 5 stars

Mel was great, everything was covered at a pace that everyone could keep up with, plenty of breaks to keep our brains refreshed, can’t go wrong with an hour break

Rated 5 out of 5 stars

The course was relaxed and informative with plent of rest breaks.. I would ask though that you send more than one email reminder.. one preferably a day before the exam and one on the day if possi... See more

Rated 5 out of 5 stars

Engaging tutor who explained the all of the slides in great detail and went over anything that people where unsure about. Very helpful and informative.

Company details

  1. Education Center
  2. Adult Education School
  3. Training Centre

Written by the company

Our online CSCS Green Card, Traffic Marshal, Fire Safety & Asbestos Awareness courses will help you to quickly develop your skills and gain qualifications without attending a classroom. Study at your own pace, in your own home at a time that suits you with the freedom to revisit areas of the course without having to keep the same pace as others. Take your test at home to avoid taking time off work. Whether you are looking to refresh existing skills or gain certification for the 1st time we'd love to help. All our courses are industry approved, employer recognised and will help you develop knowledge you can apply directly at work. Learn about industry best practice, and up to date legislation. We are committed to making learning enjoyable and providing our customers with the best online learning experience possible. Our courses will support you to build your knowledge & confidence in manageable steps with support from our friendly tutors when you need it. If you have had extra time in a test or reader in the pas we're happy to organise this. Whether you're a business or individual our mobile friendly courses will provide you with a cost and time effective way of learning.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

985 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(985)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Ignored by customer service

Ignored by customer service, still waiting for my £175 refund!
Total lack of communication. I requested a cancellation and Lauri confirmed on July 1st that my refund of £175.00 (Order #92239) was passed to the finance department. It has been over 5 working days now. I have sent multiple emails to Lauri and the support team, but everyone is completely ignoring me. Very unprofessional! Return my money immediately.

8 July 2026
Unprompted review
Health & Safety Training 1st logo

Reply from Health & Safety Training 1st

Dear Bohdan,
We're sorry to hear you're disappointed with your experience. Your refund request has been reviewed. As your course had already been completed and the assessment taken, a full refund was not applicable. However, we have offered a partial refund for the unused elements of your purchase including the CITB Test and Card application.
Your refund is being processed, and our team will continue to support you until this matter is resolved.

Rated 5 out of 5 stars

I leanred alot over this course

I leanred alot over this course. Everything was made very clear and was presented well and clearly. Teacher engaged massively to make sure everyone had the correct information. Great course

9 June 2026
Unprompted review
Rated 5 out of 5 stars

The tutor (Mel) is excellent

The tutor (Mel) is excellent. She’s welcoming, very knowledgeable, and has a jovial, engaging style that makes learning enjoyable. Her approach creates a positive environment and helps the material feel clear and accessible

1 May 2026
Unprompted review
Rated 1 out of 5 stars

AFTER I MADE THE PURCHASE FOR THIS…

AFTER I MADE THE PURCHASE FOR THIS deceptive costs advertising i was shock to see they ask for more money. good scheme. Company advertises a package (£90 special offer!) to include 100% online course. I wanted e-learning specifically but once I paid the money the option for e-learning was part of the 'fast certification package' which (you guessed it) was an additional £30 plus vat. I think this is officially called 'predatory pricing' or 'taking the customer for a ride' in my local parlance. Now I will wait to contact my bank and cancel the payment. i will not even bother calling them. Truly i will avoid this company. you are a discrace

29 April 2026
Unprompted review

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