I've been trading with H.B for many years and have never been disappointed with the service. They are so helpful at all times. The emails are focussed and interesting and we always get updates on a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant customer service, very helpful on the phone and helped solve delivery issue. (our local DHL driver is not very good) but this company are.! quick friendly service. products at great prices.
Company replied
Absolutely amazing customer service from Henley Bridge. My parcel didn’t arrive when it should have due to the courier. Contacted Henley bridge and spoke to Jo Clarke. She was incredibly helpful and m... See more
Company replied
I always feel excited to order from Henley Bridge team for their quick response and very helpful. Order was received within 24 hours of ordering. Very happy, thanks Henley Bridge team.
Company replied
Company details
Information provided by various external sources
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Contact info
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, United Kingdom
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I LOVE HENLEY!
9 May 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
I've been ordering my ingredients for…
I've been ordering my ingredients for baking here at a great price for a quality brands and most of all fast delivery.
29 April 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Absolutely amazing customer service…
Absolutely amazing customer service from Henley Bridge. My parcel didn’t arrive when it should have due to the courier. Contacted Henley bridge and spoke to Jo Clarke. She was incredibly helpful and monitored the delivery but sent out a replacement and also refunded my postage
11 April 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Absolutely great company!
Absolutely great company!
Always very fast delivery.
Many choice for items
. Perfect packing.
Many Thanks.
20 April 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
First rate service
First rate service from order confirmation, delivery advice to completed delivery in 48 hrs
20 April 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Good quolity and fast delivery
20 April 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
My order was delivered on time and in…
My order was delivered on time and in full , quick accurate service , tracking was spot on
14 April 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Excellent service with next day…
Excellent service with next day delivery. Delicate items well packaged to avoid breakage,
5 April 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for a lovely review :)
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.