Everything saga provide was 1st class. The dinning experience beats many top class restaurants, with grat choices and fine wines. The on board personnel from cruise director to stewards and entert... See more
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Brilliant service at Yarm , We had gift voucher which had expired, the ladies at Yarm contacted head office and had it extended then booked us a week away for October 26 in the sunshine. Great peo... See more
Company replied
Staff were very helpful and friendly. Karen spent a lot of time going through different cruise options with us till we found one that suited our dates and itinerary choice.
Company replied
Hays travel Yarm. From booking cruise to returning unused Euros their service was first class. Answered any queries I had and went out of their way to contact cruise customer service and insurance pol... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
548 reviews
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Reply from Hays Travel - Yarm
Thank you so much for your lovely review, we hope you enjoy your holiday! Emily and the girls at Hays Travel Yarm
Fantastic service friendly and helpful
Fantastic service friendly and helpful, 2nd Holliday we have booked with Hays Yarm
27 January 2026
Reply from Hays Travel - Yarm
Hello Lee, thank you for taking the time to complete a Truistpilot review and for your kind words ,Many Thanks Karen & girls Yarm branch.
Great Service.
The staff always make the experience great. They are very friendly and remember me from previous visits which makes me feel like a valued customer. They always do their best to find just what I'm looking for and go above and beyond to get my perfect holiday.
20 January 2026
Reply from Hays Travel - Yarm
Hello Sheila, thank you for taking the time to complete a Trustpilot and for your Kind words,Many thanks,Karen& girls Yarm branch.
Excellent and helpful staff
Excellent and helpful staff. Listened to what we wanted from our holiday.
27 January 2026
Shannon was extremely supportive and…
Shannon was extremely supportive and helpful managed to book us a cruise within our budget and sourced the best deal on hotels in Rome in a great location.
27 January 2026
Reply from Hays Travel - Yarm
Thank you so much for leaving me such positive feedback It was a pleasure getting your amazing cruise booked and I can't wait to hear all about it. Shannon & Hays Yarm :)
Friendly and knowledgeable
KAREN our travel advisor was friendly, courteous and knowledgeable. She gave us time to consider options
26 January 2026
Reply from Hays Travel - Yarm
Thank you so much for sending over your feedback we appreciate it and I hope you have a fantastic trip! Karen & Hays Yarm :)
Reply from Hays Travel - Yarm
We are so happy to hear this feedback thank you so much I will pass these comments over to Karen. Shannon & Hays Yarm :)
2nd Cruse booked same day
The young lady was very polite, efficient, helpful and honest. She and other staff also had experience with cruse holidays. She was able to select our 2nd cruse holiday in a very timely manor as we booked 2 holidays on the same visit.
26 January 2026
Reply from Hays Travel - Yarm
Wow 2 cruises booked at the same time!
Thankyou so much for your lovely feedback i will pass this on :) Rashida & Girls Hays Travel Yarm
Friendliness & knowledge of staff was…
Friendliness & knowledge of staff was as expected giving confidence in their guidance.
18 January 2026
Reply from Hays Travel - Yarm
Thankyou so much for your lovely feedback :) Rashida & Girls Hays Travel Yarm
Staff very helpful and efficient
17 January 2026
Reply from Hays Travel - Yarm
Hello Geoff,thank you for taking the time to complete a Trustpilot review & for your kind words ,Many Thanks Karen & girls Yarm branch.
The staff were excellent very…booking with Ryan air
The staff were excellent very professional
20 January 2026
Reply from Hays Travel - Yarm
Thank you for your lovely review. We hope you have an amazing holiday. Becki and the Girls at Hays Travel, Yarm
Holiday February
The staff (Karen) was very helpful and patient when booking my holiday. Lots of questions to ask me particularly for the insurance.
20 January 2026
Reply from Hays Travel - Yarm
Thank you for your review, We hope you have a lovely time. Becki and the girls at Hays Travel, Yarm
A quick and efficient service as…
A quick and efficient service as usual.Would use them again.
13 January 2026
Reply from Hays Travel - Yarm
Thank you for your review, we hope you have an amazing time. Becki and the girls at Hays Travel, Yarm
Good Communications with Karon knew…
Good Communications with Karon knew exactly what we wanted as same cruse done last year but well informative and helpful in the booking
20 January 2026
Reply from Hays Travel - Yarm
Thank you for your review, we hope you have an amazing time. Becki and the girls at Hays Travel Yarm
A Norwegian adventure
Enquired about a break to Norway and Iceland regions and left it with them...later the same day they came back with a number of options at reasonable prices.... subsequently booked....good flexibility overall a great service.....now my go to holiday company...
11 January 2026
Reply from Hays Travel - Yarm
Thank you so much for booking it was a pleasure getting this booked for you! I am sure you will have a lovely time in Norway! Shannon & Hays Yarm :)
Booking made easy
Staff in the Yarm branch are all very friendly and helpful. Made booking very easy and quick.
16 January 2026
Reply from Hays Travel - Yarm
Thank you for your lovely review, we hope you have an amazing time on your holiday! Emily and the girls at Hays Travel Yarm.
Excellent service
Benjamin sorted my holiday over whatsapp and email as could not get to store and was patient despite some delays and changes due to a party of 7. Will be booking all holidays this way from now on.
15 January 2026
Staff at the yarm shop are amazing they…
Staff at the yarm shop are amazing they go above and beyond to help you . Karen who helped me was brilliant
14 January 2026
Reply from Hays Travel - Yarm
Thank you for your lovely review. We hope you have an amazing time! Becki and the girls at Hays Travel, Yarm
Reply from Hays Travel - Yarm
Hello John,thank you for taking the time to complete Trustpilot review and for your kind words ,Many Thanks Karen & all the girls Yarm branch.
Very helpful
Very helpful, nothing was to much trouble, to get me the best price for my holiday
13 January 2026
Reply from Hays Travel - Yarm
Hello Joanne, thank you for taking the time to complete a Trustpilot review and for your kind words ,Many Thanks Karen & girls at Yarm branch.
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