Everything saga provide was 1st class. The dinning experience beats many top class restaurants, with grat choices and fine wines. The on board personnel from cruise director to stewards and entert... See more
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Brilliant service at Yarm , We had gift voucher which had expired, the ladies at Yarm contacted head office and had it extended then booked us a week away for October 26 in the sunshine. Great peo... See more
Company replied
Staff were very helpful and friendly. Karen spent a lot of time going through different cruise options with us till we found one that suited our dates and itinerary choice.
Company replied
Hays travel Yarm. From booking cruise to returning unused Euros their service was first class. Answered any queries I had and went out of their way to contact cruise customer service and insurance pol... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
548 reviews
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Great dealing with Becki at the Yarm…
Great dealing with Becki at the Yarm branch. Efficient and friendly!
30 January 2026
Reply from Hays Travel - Yarm
Hello Leah,thank you for taking the time to complete a Trustpilot review & for your kind words ,Kind Regards,Karen & Yarm Branch girls.
Rashida Yarm
Rashida booked our holiday and was very knowledgeable and helpful. She made the booking experience a pleasant and simple event
17 February 2026
Reply from Hays Travel - Yarm
Thankyou so much for your lovely feedback! I will pass it on to Rashida. Hays Travel Yarm :)
Everything was really easy and the…
Everything was really easy and the advice on what we wanted for our trip was very helpful. Great service as always from our local branch
15 February 2026
Reply from Hays Travel - Yarm
Thank you for your review, we're so glad that everything was easy and our advice was helpful for your trip. Thank you for your positive feedback about our local branch's service! Becki and the girls at Hays Travel Yarm
Really helpful staff who provided great…
Really helpful staff who provided great recommendations.
7 February 2026
Reply from Hays Travel - Yarm
Thank you for your review, we hope you have an amazing time! Becki and the girls at Hays Travel Yarm
Great customer service from the 2…
Great customer service from the 2 members of the team I dealt with . Both of them were very helpful and made sure I got the best deal possible for our holiday.
12 February 2026
Reply from Hays Travel - Yarm
Hello Michael,thank you for taking the time to complete a Trustpilot review & for your kind words,Kind Regards ,Karen & girls Yarm branch.
Always willing to find the best for their customers
Excellent service and staff in the Yarm branch. Always go the extra mile to help and with know pressure.
12 February 2026
Reply from Hays Travel - Yarm
Thank you for your lovely review! We hope you enjoy your holiday, Emily and the girls at Hays Travel Yarm :)
Very friendly and so helpful that’s why…
Very friendly and so helpful that’s why we came back to book our holiday again
9 February 2026
Reply from Hays Travel - Yarm
Hi Angela, thanks for your lovely words. Its a pleasure helping you plan your holidays, thanks from Team Yarm :)
Excellent friendly service could not be…
Excellent friendly service could not be more helpful thanks
10 February 2026
Reply from Hays Travel - Yarm
Thank you for your review, We hope you have an amazing time. Becki and the girls at Hays Travel Yarm
We came into hays travel in yarm today…
We came into hays travel in yarm today for the first time to book a Holliday to Las Vegas we dealt with Karen and ong what an amazing lady she is she sat with us for hours trying to sort out our Holliday package an what we wanted an she didn’t stop till she had found us the best Holliday we are so happy an now we wouldn’t go to anyone else
9 February 2026
Reply from Hays Travel - Yarm
Hello Gary & Laura, thank you for taking the time to complete a Trustpilot review & for your kind words,Many thanks,Karen & girls yarm branch.
Great customer service
Was so much more of a pleasant experience actually going into the travel agency, we had all questions answered and and got so much information.
Very professional, excellent customer service.
8 February 2026
Reply from Hays Travel - Yarm
Hello Nicola,thank you for taking the time to complete a trustpilot review & for your kind words.Many thanks .Karen & girls Yarm Branch.
Efficient Service
The agent Karen was efficient and understood what we required for our forthcoming cruise.
7 February 2026
Reply from Hays Travel - Yarm
Hello Linda & Keith,thank you for completing a Trustpilot review ,a lovely cruise to look forward to ,Kind Regards,Karen & girls yarm Branch.
Reply from Hays Travel - Yarm
Hello Alison,thank you for taking the time to complete a trustpilot review & for your kind words,Many Thanks,Karen & girls Yarm Branch.
Excellent service as always
Excellent service as always. Wouldn’t dream of booking my holidays anywhere else.
Thanks to Rashida for finding me a lovely sunny holiday break at the beginning of March.
8 February 2026
Reply from Hays Travel - Yarm
Hello Colin,thank you for taking the time to complete a Trustpilot review and for your kind words,Karen& girls Yarm branch.
The welcome as I went in and greetings…
The welcome as I went in and greetings like friends and always so helpful and take there time to find what is just right for me
30 January 2026
Reply from Hays Travel - Yarm
Lovely feedback thank you so much for taking the time to do this. I will pass your comments on to Karen :)
Girls Trip
The lady on the desk was very helpful and knowledgeable about the holiday we were booking. This is the second holiday which we have booked through Hays Travel and we found it a great experience
4 February 2026
Reply from Hays Travel - Yarm
Hi Andreana, thanks for your review. I hope you all have a great time when it comes round, Helen
Lovely staff
Lovely staff, very helpful and found the perfect holiday for me and my family!!
Would definitely recommend!
1 February 2026
Reply from Hays Travel - Yarm
Hello Sam,thank you for taking the time to complete a Trustpilot review & for your kind words ,Kind Regards Karen & girls Yarm Branch.
Kefalonia Sep 26
We were able to book a holiday package that perfectly suited our needs. Hays Travel (Yarm) have well trained staff and we are particularly greatful to Emily who was superb in finding the right combination of peramaters to create a great holiday deal for us.
31 January 2026
Reply from Hays Travel - Yarm
Thank you so much for your lovely review, we are so glad to have found your perfect holiday for you! Emily and the girls at Hays Travel Yarm
Efficiency
Friendly efficient staff. Nothing too much trouble. Explained everything well
31 January 2026
Reply from Hays Travel - Yarm
Hello Judith, thank you for taking the time to complete a Trustpilot review & for your kind words,Kind regards Karen & girls Yarm branch.
Brilliant service
Extremely helpful and got us a fantastic deal. Took time to listen to our needs. Overall a brilliant experience 👏
30 January 2026
Reply from Hays Travel - Yarm
Hi Jane thank you so much for your lovely feedback :) It was a pleasure to find you exactly what your looking for. Rashida & girls Hays Travel, Yarm
Staff were fabulous as always
Staff were fabulous as always, book atleast twice a year always look forward to seeing the wonderful staff in yarm
31 January 2026
Reply from Hays Travel - Yarm
Hello Ian, thank you for taking the time to complete a Trustpilot review and for your kind words ,Many Thanks Karen & all the girls Yarm Branch.
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