Hays Travel - Website Reviews 

The staff are very friendly and helpful and will try their best to help you with a y problem you may have

I booked a holiday that I thought was a Jet2 package because it’s one we’d been looking at as a package over the last couple of weeks, both on Hays and Jet2 sites. It turned out to be flights and hotel only, so now it looks like I’ll have to pay almost £300 to add bags to the flight and transfers to the accommodation. I went to the local Hays branch, they were friendly but couldn’t see the booking on their system because it was done online so weren’t able to help. I called customer service who again was very friendly to deal with, explained about selecting packages or holidays on the App, and the costs of adding the additional items. The package we wanted seemed to be available but we would have to cancel and rebook, incurring cancellation fees no doubt (I’m awaiting a call to give details). I don’t want to cancel, I want the flights and hotel we’ve booked but as a package. I’m sure it will be resolved but for now it’s tarnished what should have been excitement at having a lovely holiday to look forward to. It feels more could be done to make clear the difference between a Hays holiday and package on the app, because once you’re into the search it all seems the same. And the service felt disjointed when the Hays branch couldn’t help, like it was a separate organisation.

excellent information, extremely easy to use website, booking was easy

Very easy to use

website very easy to navigate,easy to book and great prices

Fast informative and efficient

The app is very easy to use but since I booked my holiday last Friday iv been trying to find my booking and even today still can't find it plus I'm still waiting for all the the details and direct debit payments as well

Well informed and friendly

I booked online but had to call one of the customer service representatives for help Nadine was amazing so helpful and helped me a few time through the booking , she was such a professional friendly person. I have had a great experience hopefully the holiday will be the same Thank you Nadine and Hayes Travel

Ease of booking and a competitive quote

Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company. I'm a repeat customer and I have always found Hayes to be very helpful and easy to deal with. They basically do what hey say they will when they say they will. Their staff are courteous and genuinely seem happy to assist you. What's not to like!

Booked on line. All went well. Received emails with booking confirmation and information quickly.

I couldn't fault the ladies in the travel agency but the holiday we were looking at was £200 cheaper online than it was in the shop. Doesn't really encourage people to come in to the shop. I used the Hucknall branch

Easy process with a better price than virgin directly

I've still not received my confirmation and had no indication when this will be received which I find poor. I have rang up and asked and the lady wasn't very helpful and didn't give a time scale and I've also emailed

So far so good, first time, you want the balance a bit early though, more interest for you

Nice and simple
A d reasnoble priced

Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question plus a very friendly person 😀

Everything looks good, but I couldn't pay for the cruise on the website and had to use the mobile app. I paid for it there, yet even after receiving both payment and booking confirmations by email, the app still can't find my booking.