Hays Travel - Website Reviews 

Easy to book online. Had a query on which call handler had to contact cruise company and got back to me almost immediately.

I started to book a holiday on line, but at the payment stage the computer crashed and went blank. I phoned the company and was very elegantly and patiently guided through the process by the operator Saffaron - who made sure my online payment was intact. Thank you.

Simple process which made planning our holiday straightforward with minimal fuss.

Value for money from the airport we wanted. Booked seamlessly no hassel

Booking our holiday was easy and the website was helpful. However, the promise of a follow up email withing 24 hours after booking our holiday did not materialise and so we have no idea how and when we receive our boarding tickets etc. Consequently we shall have to call in to one of the Hays shops in town to confirm what happens next.

Easy to use and clear steps

Even though the website site cancellation was in the package I still got charged for cancellation

Easy to use, good service

Nobody got back to me when they said they would. Couldn’t help me on the phone, said they’d be back in touch in 48 hours at the latest, almost a week and still waiting.

Good value, it included transfers and baggage for the hold at no extra cost. Only thing that would have been good is more hotel options in the resort as there was only one.

Using the site was very easy and clear to navigate

Hello hays team ,first of all I must say that the hotel and weather was beautiful, the only grievance I have is the location .
When we booked this short break it was for myself to recouperate from an illness ,it stated that there would be shops,bars and restaurants just a short walk away but the nearest shop was 45 minutes away walking ,we had to have taxis there and back to a shopping mall .I was really disappointed about this as my previous illness was chest and breathing problems. Apart from this it was a lovely clean hotel where we stayed most of the time due to not being able to have taxis every day .C Mccarthy

Easy to book and good choices with reasonable prices

Kelly was terrific. She answered my questions and rang me back with some missing details of the holiday.

Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere where their hotel was available they all said booked up. Miraculously Hayes had the hotel available so we booked at a competitive price. Had trouble signing in to their app so sent an email and very next morning we received a phone call talking me through it. Excellent. I would say that on the app it would probably be helpful if it said surname instead of just name.

All good very easy process

A good site easy to use and good prices

I booked a holiday online on 6th August 26 for the 23 July 27; the holiday was to celebrate our 25th wedding anniversary. I made two mistakes on the booking. I accidentally didn’t book a seaview room for an extra £119.13 per person. I also paid the holiday in full instead of paying monthly instalments. I called Hays on the 7th August and after speaking with them for 56 minutes and 12 seconds, they could not change the payment to monthly instalments. They did say they might be able to book the seaview room but it would take 24-72 hours for someone to call me to confirm. 48 hours later, they said it was not available even though it was with different suppliers on their website. Strangely, this information was available on the website and I suggested I could cancel my present booking and simply re-book. They said they couldn’t do this as it was ‘too much of a risk’ (according to their banking department whom the representative contacted). I explained to the representative who had checked everything with the manager too, that my changes would actually make the company more money and even offered to book online again and await the refund for my first booking but as ever, all this was impossible. I explained that I could use the protection afforded by credit card purchases and cancel it that way. However, Hays and the banking team would happily prefer to go to court rather than make simple amendments.

There was no option on the website to book a transfer so when I realised there wasn't one, I phone to add it. Despite - regretably and mistakenly - paying up front for the holiday, they insisted that I paid for the transefer in advance too.

Our 25th wedding anniversary is a special occasion so I decided to book with Hays for the first time because it’s apparently the biggest travel agent in the country. I therefore presumed it would provide good customer support both online and off. I am dreadfully disappointed and would not use them again.

Update 18/8/26 - After writing to customer service, Rebekah who has replied below, found ways to upgrade the room and change the finance to monthly payments. I have therefore moved the star rating from 1 to 2. I have spent an inordinate time trying to fix this very simple problem so I suggested I should receive some sort of compensation - perhaps a transfer upgrade or a percentage off the cost. This was flatly refused so again, I think I couldn't recommend the company as they even rejected an opportunity to compensate their customer.