Megan was very helpful with our booking. Showing us a map of area in which hotel was situated.Finding a suitable hotel for our needs,flight times,what type of travel availability from airport to hotel... See more
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Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
Company replied
Terrific service from Olivia. Nothing was too much trouble and she was very knowledgeable and competent. We use Hays all the time purely because of the quality of service we receive
Company replied
Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3K reviews
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booking process
Your agent made us very welcome with a very friendly manner. She explained all the costs and went through all the travel arrangements in a professional manner.
14 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that Sadie made you feel welcome and handled everything so professionally.
Kind Regards
Mary
Talia very helpful and guided is…
Talia very helpful and guided is towards a new venue. Loads of patience and very pleasant
14 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that Talia was very helpful and guided you with such patience and I will certainly pass on your lovely comments.
Kind Regards
Mary
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a review for us, we really appreciate it! We are glad that the service you received from Joanne was satisfactory! Let us know if there is anything else we can help with! Thanks, Sadie :)
Last minute booking
We went into store to book a last minute holiday, we had no idea where we wanted to go. The lady who helped us found us something straight away! She really listened to what we wanted and found us the perfect holiday. The booking as very easy and straightforward. We were really impressed with the service.
12 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a review with us, we really appreciate your feedback! We are glad Talia was able to find you the holiday you were looking for :) Always pop back in if there is anything else we can help with! Thanks, Sadie
Hays telephoned me as a curtosy and…
Hays telephoned me as a curtosy and found the holiday I was after. Went in the next day and it was booked easily.
Service level was what I expected as usual,spot on .
12 July 2026
Reply from Hays Travel - Washington Lower Level
Thank yourfor taking the time to leave such a lovely review, I will pass on your kind feedback to Madison, Thanks again Joanne
Leanne who help us book a hen party was…
Leanne who help us book a hen party was absolutely brilliant, knowledgeable and genuinely cared that we were finding the best location
11 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a 5* review it is much appreciated, I will pass on your feedback to Leeanne and hope you have a fab hen party, Thanks again Joanne
Hays travel managed to find me 2 great…
Hays travel managed to find me 2 great holidays megan was absolute gem she went out of her way 2 find me 2 great deals for egypt and thailand i couldnt fault her one bit her customer service was 5 star explained everything to me and my options would highly reccomend booking with hays travel i know i will be booking again thsnks megan
11 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave such a lovely review for Megan, I will pass on your brilliant feedback, Thanks again Joanne
Maddison could not have been more…
Maddison could not have been more helpful and looked after us great with any problems we had.
10 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your 5* review it is much appreciated, I will pass on your kind feedback to Madison, Thanks again Joanne
Friendly and helpful staff
Friendly and helpful staff, they go above and beyond to get me the holiday I want, great reputation too, I would'nt go anywhere else to book a holiday
10 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your lovely review, It is great to have such brilliant feedback, I will pass on your kind comments to Madison, Thanks again Joanne
Holiday Booking
The shop was well laid out, tidy and staff welcomed us on arrival.
Our enquiry was handled by Megan, who was very friendly and knowledgeable, resulting in booking a city break, along with transfers, flight extras, car parking and excursions, and currency, everything was explained in full detail. Extremely satisfied with the service.
10 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave a 5* review it is much appreciated, I hope you have a lovely break in Krakow, Thanks Joanne
The girl was very helpful
The girl was very helpful, and booked us the holiday we asked for ( l believe her name was Olivia? )
8 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave a 5* review for Olivia, It is much appreciated, Thanks again Joanne
Excellent service from Leanne and all the Washington staff…
Excellent service from Leanne held the holiday while we checked everything and then booked it for us.
Everything explained and advice given.
The service we get from the team at Hays Washington is always first class, nothing is too much trouble and any problems or queries are dealt with quickly and efficiently and we are always kept up to date.
I can't fault them and always recommend them to friends and family.
Thanks once again,it is much appreciated
Ian
5 July 2026
Reply from Hays Travel - Washington Lower Level
Hi Ian. So pleased to hear you had a great booking experience with us, we really appreciate your lovely comments and look forward to seeing you again. Thanks Olivia :)
Reply from Hays Travel - Washington Lower Level
Thank you very much for leaving a review with us- we really appreciate your feedback! I will pass this on to Joanne, she will be pleased :) Thanks again, Sadie
Great booking made. Very helpful staff member and very…
Very helpful staff member and very efficient and friendly service.
5 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your kind review! We are so pleased to hear that our team provided you with such efficient and friendly service.
Kind Regards
Tracy
Julie and Joanne Galleries Washington
Julie and Joanne were both very helpful with helping me with my booking..Julie first with all the information and details, And Joanne with the booking the next day once I'd confirmed holiday with friends..
5 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We are so pleased to hear that our team provided such helpful service with your booking. We appreciate your kind words.
Kind Regards
Julia
Your staff member was extremely helpful…
Your staff member was extremely helpful and not pushy.
5 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our team member was helpful and provided a positive experience.
Kind Regards
Joanne
The holiday advisor (Stacey)
The holiday advisor (Stacey), was very approachable, patient and informative. She acted in an unhurried manner and answered all of the questions that we put to her. She quided us through the process of choosing the holiday that we eventually selected to be right for us.
3 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, it means a lot. I will pass on your kinds words to Stacey and I hope you have a fab time on holiday, Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
Got holiday what we wantedok
Got holiday what we wantedok.leanne done ever thing we asked for hoilday that we requisted
30 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
Mia the young lady that helped us with…
Mia the young lady that helped us with our holiday was fantastic 👌 😀 👏 Thank you so much Mia very satisfied customers.
3 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
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