We always go and see Debs the manager she goes above and beyond to find the right trip for us , she is honest if she thinks a hotel isn't good for us ,we were there for 3 hours but it was worth it to... See more
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Myself and my friends always book with Hays Travel. We like meeting the friendly staff and especially Debbie the manager who is very professional and her travel knowledge is outstanding. We recently... See more
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The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
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Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
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Claire/Clare
Claire/Clare, sorry not sure about the spelling, was her normal efficient and assured self! Knowledgeable and pleasant!
8 August 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much for your feedback John,, Its always a pleasure booking your cruises.. And its Clare haha! Have a fab time
Demi was very friendly and helpful also…
Demi was very friendly and helpful also offered good rate on currency exchange rate
13 August 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you Lynne for your lovely review! It was a pleasure getting you all booked, roll on Tenerife ha ha x
Every time we go to book a holiday we…
Every time we go to book a holiday we get the full attention of the staff. Every aspect of the holiday is explained, which helps the whole process to go smoothly. Hays does this every time which is why we go there every time.
6 August 2026
Reply from Hays Travel - South Shields The Nook
Hi Alan thankyou for your lovely review, it was a pleasure booking your holiday i hope you have a fab time in Tenerife - Aimee :)
Many thanks to Aimee for her patience…
Many thanks to Aimee for her patience and time assisting us book our 2027 Summer holiday to Corfu (Our Second Home) and reserving car parking at Newcastle Airport.
Aimee also confirmed the date of renewal of my wife's
Passport for future holidays going forward.
6 August 2026
Reply from Hays Travel - South Shields The Nook
Hi David, awh thankyou for taking the time to leave such a lovely review it was a pleasure to book your holiday I'm sure you will have an amazing time! - Aimee:)
As always the staff were very very…
As always the staff were very very helpful and friendly, making a booking so easy, thank you.
12 August 2026
Reply from Hays Travel - South Shields The Nook
hi anthony always a pleasure seeing you and mary walking past our branch window it is costing you a fortune ha haaaa
see you both soon
deb x
Amazing
Felt comfortable in the shop, all staff were helpful.
Clair did plenty of research before helping us choose our perfect break away.
10 August 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much Toni, it was a pleasure booking your holiday to Paris.. Clare
A good response to my questions easy to…
A good response to my questions easy to understand
6 August 2026
Reply from Hays Travel - South Shields The Nook
hi joan
thankyou for taking the time to send feedback through for our lovely apprentice aimee.she will be over the moon with your comments
kind regards
deb
As always Deb was amazing
As always Deb was amazing. Told her dates and what holiday we were looking for, it was all booked and sorted straight away. Nothing is too much trouble for Deb and her team, always have good chat too.
31 July 2026
Reply from Hays Travel - South Shields The Nook
hi sharon
wow what fabulous feedback!!! really appreciate it, love a catch up with you and peter im sure your gonna have another great hol in the costa del sol see you soon for your tickets
deb x
Reply from Hays Travel - South Shields The Nook
Hi Ian thankyou for taking the time to leave a lovely review, i hope yous have an amazing time away! - Thanks Aimee :)
Going the extra mile
Going the extra mile, keep up the great work, your like a family and always give 100% when booking a holiday or need any queries regard any holiday booked, or just booking a holiday, your worth every 5 stars given
29 July 2026
Reply from Hays Travel - South Shields The Nook
Thank you June for your lovely feedback, it's always a pleasure dealing with you and your holidays! - Demi :)
Good service with a very pleasant…
Good service with a very pleasant assistant.
She saved me a lot of money.
5 August 2026
Reply from Hays Travel - South Shields The Nook
Hi Robert, Thank you so much for the lovely review! I am glad we got you a great deal. I hope you have an amazing time. Thanks, Abbie :)
Our Debbie is fantastic and the other…
Our Debbie is fantastic and the other staff are very nice and friendly
4 August 2026
Reply from Hays Travel - South Shields The Nook
ah henry its always great catching up with you and raewyn we always have a laugh.im just sad that its only going to be every 2 years from now on!!!!!
deb x
GRACE the travel assistant
GRACE the travel assistant , was precise accurate and polite. Was rhorough with answering all my queries amd questions, informative and professional.
2 August 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much for your kind comments Tracey it was a pleasure sorting your holiday - Grace :)
Friendly personal service
26 July 2026
Reply from Hays Travel - South Shields The Nook
Hi Beverley, Thank you so much for the lovely review. I hope you have an amazing time in Tenerife. Thanks, Abbie :)
We Went into Hays looking to book 2…
We Went into Hays looking to book 2 holidays , and that’s what we did, Amie the young lady who looked after us, was pretty new on the job , but found use 2 great holidays, one cruise and one package holiday , she was very patient and listened to all are wants and needs and managed to find 2 holidays we were happy with and also received some discounts which is always a bonus. Mrs J Harrison
26 July 2026
Reply from Hays Travel - South Shields The Nook
Hi Joy, Thankyou for taking the time to leave such a lovely review i hope you and Ralph both have an amazing time away it was a pleasure to book yous both - Thanks Aimee x
Reply from Hays Travel - South Shields The Nook
thankyou for your lovely feedback
kate
Came into the office at the nook in…
Came into the office at the nook in south shields. Spoke to Demi. She was very helpful with us. I would recommend her to anybody.
24 July 2026
Reply from Hays Travel - South Shields The Nook
Thank you Deborah for your lovely feedback! It was a pleasure getting you all booked - Demi :)
Hayes n Grace
Great communication - informative and friendly
That’s why I returned
Grace was excellent
31 July 2026
Reply from Hays Travel - South Shields The Nook
Thankyou for your comments it was lovely speaking with you and booking your holiday - Thanks Grace :)
Meet all our requirements for a great…
Meet all our requirements for a great price we always go to Hays travel for complete satisfaction
29 July 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for your lovely feedback! It was a pleasure booking you both back to Turkey and I'm sure you will have a fab time! - Demi :)
Abi is excellent
Abi is excellent. We are regular customers and Abi does everything for us.
29 July 2026
Reply from Hays Travel - South Shields The Nook
Hi Bill, It was a pleasure booking your holiday once again. I hope you have a lovely holiday returning to your favourite place. Thanks, Abbie
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