We visited the Nook branch in South Shields on Saturday morning not really knowing what we wanted. We were seen by Kate who talked us through all the options that were available to us. She recommended... See more
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Many thanks to Aimee for her patience and time assisting us book our 2027 Summer holiday to Corfu (Our Second Home) and reserving car parking at Newcastle Airport. Aimee also confirmed the date of... See more
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Deb, who dealt with us, was extremely patient and knowledgeable about all the possible options. She was focused on meeting our needs and also getting good value for money. Her service was exceptional... See more
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Such a lovely atmosphere throught the shop. The booking process was explained from start to finish. Covered every aspect. The service from this branch was truly exceptional. Would certai... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
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As usual the staff at the nook branch…
As usual the staff at the nook branch were brilliant .First class we cannot praise them enough.
5 September 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for your lovely review! It's always a pleasure booking you both on your holidays - Demi :)
Friendly and personal service
Friendly and personal service. Managed to find us just the sort of holiday we wanted
29 August 2026
Reply from Hays Travel - South Shields The Nook
Hi, thankyou for taking the time to leave a lovely review it was a pleasure booking your holiday! - Aimee x
Quick easy and staff was very polite…
Quick easy and staff was very polite and made sure we had everything we needed .
5 September 2026
Reply from Hays Travel - South Shields The Nook
Hi Neil thankyou for taking the time to leave such a lovely review, i hope yous both have a fab time in Krakow - Aimee :)
Reply from Hays Travel - South Shields The Nook
Thank you so much for your feedback Linda, its always great booking your holidays! Clare :)
Amy was Very friendly and helpful
Amy was Very friendly and helpful. Would fully recommend!
3 September 2026
Reply from Hays Travel - South Shields The Nook
Hi Derek, Thank so much for your lovely review! I am glad we managed to get you booked up for Milan. I hope you have an amazing time. Thanks, Abbie
We visited the Nook branch in South…
We visited the Nook branch in South Shields on Saturday morning not really knowing what we wanted. We were seen by Kate who talked us through all the options that were available to us. She recommended a cruise that would suit our needs and price range so we booked it. Kate was very helpful and didn't try to sell us anything we wouldn't need. Well recommended branch with lovely staff.
1 September 2026
Reply from Hays Travel - South Shields The Nook
Hi Paul and Karen, Thank you so much for the lovely feedback!! It was a pleasure helping you look in to a cruise. Thanks again Kate x
excellent experience from the staff at the Nook branch
excellent experience from the staff at the nook branch, especially Clare who was both patient and diligent in sourcing our holiday and changes we wanted during the process. Clare kept us well informed throughout the process of finding our bespoke holiday which made the booking process very easy
28 August 2026
Reply from Hays Travel - South Shields The Nook
Hi Chris, Thank you so much for your feedback! It was a pleasure booking your holiday for Japan and Hong Kong.. Im sure yous will have a fab time! Clare
Demi was very helpful and found us the…
Demi was very helpful and found us the perfect holiday 😍
21 August 2026
Reply from Hays Travel - South Shields The Nook
Thank you Deborah for your lovely review! It was an absolute pleasure booking your holidays - Demi :)
Reply from Hays Travel - South Shields The Nook
Thanks Katrina!! Its always a pleasure booking your holiday. Deb :)
Fantastic service
Aimee Black at Hays Travel was fantastic. She helped us plan our perfect holiday and was very efficient, polite and extremely helpful. Really appreciated it 😊👍
25 August 2026
Reply from Hays Travel - South Shields The Nook
Hi Deb, thankyou so much for leaving a review it was a pleasure booking you i hope yous have a fab time in Benidorm - Thanks Aimee x
DEMI
Told the girls what I would like and 30mins later all done and booked. Excellent service
26 August 2026
Reply from Hays Travel - South Shields The Nook
Hi Lynn, thank you so much for your lovely review it's always a pleasure dealing with you and your holidays! - Demi x
once again the service was outstanding …
once again the service was outstanding demi has now booked all my holidays to Thailand from booking in Decmber to today to pick up my tickers and currencey the service is outstanding all the staff are so kind and understand a customers needs once again thankyou for your service
25 August 2026
Unprompted review
Reply from Hays Travel - South Shields The Nook
Thank you so much Graham for your lovely feedback! It's always a pleasure booking your holidays, enjoy and I will see you when you are back! - Demi :)
The young lady who we spoke with was…
The young lady who we spoke with was very helpful.
15 August 2026
Reply from Hays Travel - South Shields The Nook
Thank you Eileen for your lovely review, it was a pleasure booking your cruise and I'm sure you will both have a fab time! - Demi :)
Excellent service once again from…
Excellent service once again from Debbie Howe. Would not go anywhere else .
21 August 2026
Reply from Hays Travel - South Shields The Nook
Hi Diane, Thanks so much for the lovely feedback once again. We really appreciate it! Kate x
Claire did not rush or pressure us to…
Claire did not rush or pressure us to book. Showed us locations on google maps which really helped us visualise resort etc. Excellent, friendly and knowledgeable. Thank you
20 August 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for your positive feedback. Its always a pleasure booking your holiday! Clare :)
Deb at Hays Travel
Deb, who dealt with us, was extremely patient and knowledgeable about all the possible options. She was focused on meeting our needs and also getting good value for money. Her service was exceptional
20 August 2026
Reply from Hays Travel - South Shields The Nook
hi steve it was lovely to meet you and karen yesterday.thankyou for messaging me such lovely feedback i really appreciate it.im sure you are both going to have a lovely relaxing break in corfu your hotel looks amazing im very jealous!!
deb x
Excellent
Excellent, professional and friendly service as always from Debbie and the team.
19 August 2026
Reply from Hays Travel - South Shields The Nook
Hi Helen, Thanks so much for the lovely feedback. I really appreciate it. Always lovely to see you both. Kate x
Reply from Hays Travel - South Shields The Nook
Hi Steve, Thanks so much for the lovely feedback. I really appreciate it!! Thanks again Kate :-)
Very convivial and efficient staff
Very convivial and efficient staff - absolutely the best at the Nook, South Shields.
11 August 2026
Reply from Hays Travel - South Shields The Nook
Hi Robert, Thank you so much for the lovely feedback I really appreciate it. Thanks again Aimee :-)
Reply from Hays Travel - South Shields The Nook
glad to be of assistance ha ha!!!thanx for the feeedback
deb x
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