Helpful and super efficient member of staff booked our holiday. She listened to our preferences and budget and gave realistic options to choose from. Thank you so much. I would definitely use the R... See more
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See what reviewers are saying
Cruise & stay holiday booked. Staff extremely helpful especially Jo (Redditch branch) who helped enormously with our aircraft seating problem. A pity that TUI wants to charge you at every opportunity... See more
The sales assistant Lexie was really excellentlent and polite and so very helpful. She just could NOT do enough for my wife and I, and also sales assistant Jo was just as good and helpful. VERY WEL... See more
What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
924 reviews
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Reply from Hays Travel - Redditch
We appreciate you mentioning the personalized support you received. We're glad you enjoyed speaking with one of our team members!
redditch, Hays Travel
All staff at Hays Travel Redditch are…
All staff at Hays Travel Redditch are friendly and professional.
We find that Becky in particular makes the experience enjoyable and takes her time to find us the best deals available. She will go above and beyond, giving us information along the way. 👍
12 March 2026
Reply from Hays Travel - Redditch
We appreciate your kind words regarding our team's professionalism and friendliness. We're happy to hear that Becky made your experience enjoyable and went the extra mile to find the best deals for you.
Lovely friendly staff
Lovely friendly staff. Great communication smooth booking. Very helpful.
8 March 2026
Reply from Hays Travel - Redditch
We're happy to hear that you found our staff friendly and helpful, and that your booking went smoothly. Thank you for your feedback!
Both Becky and Jo
Both Becky and Jo, were very helpful, and understood my request. They made the booking experience pleasent.
5 March 2026
Reply from Hays Travel - Redditch
Thank you Mr Read for your kind words & your continued loyalty! always a pleasure to have you in store. Jo&Becky :)
Friendly and help full
4 March 2026
Reply from Hays Travel - Redditch
We appreciate your kind words; we're so happy we could provide friendly and helpful assistance to you!
redditch, Hays Travel
Reply from Hays Travel - Redditch
Thank you for your lovely feedback, we wish you an enjoyable holiday!
Ricardo and lexie were very helpful in…
Ricardo and lexie were very helpful in sorting our holiday and we are know looking forward to our holiday to egypt to the magical sharks bay resort thank you so much 💗
18 February 2026
Reply from Hays Travel - Redditch
Thank you for your lovely review, we hope you have a great holiday!
Neamph
Neamph ? Not sure how to spell her name was very welcoming & helpful. I was very happy with the choices & advice.
Rico make me a coffee whilst I was there too.
Counting down to our holiday in 3 weeks time.
Kind regards
Janet Winspur.
We have another holiday booked in June to Bali.
23 February 2026
Reply from Hays Travel - Redditch
We're happy to hear that you felt welcomed and supported. It's great to know that you were pleased with the recommendations and assistance you received. We appreciate your kind words and hope you enjoy your upcoming holiday!
Friendly
Friendly, informed, patient staff. Hayley helped me to find and book a lovely family holiday in Croatia.
22 February 2026
Reply from Hays Travel - Redditch
Thank you for your lovely review, we hope you have a great holiday!
Great Service
We were made to feel welcome and nothing was too much trouble to find exactly what we were looking for
13 February 2026
Reply from Hays Travel - Redditch
We appreciate your kind words! We are so happy we could provide you with exactly what you were looking for. Wishing you a wonderful Holiday!
Exceptional customer service
Becky was so professional and helpful she explained everything and asked if I had any questions exceptional customer service. Thank you
19 February 2026
Reply from Hays Travel - Redditch
Thankyou for your lovely feedback. Wishing you an amazing trip in India! - Becky :)
Staff always helpful nothing too much…
Staff always helpful nothing too much trouble always get good service
16 February 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your experience and thankyou for your kind feedback! Wishing you a wonderful Holiday!
Excellent service with great insight…
Excellent service with great insight and information. Nothing was too much trouble from the staff who were very helpful and made our booking so much easier with peace of mind.
11 February 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback! Wishing you a wonderful Holiday!
Friendly and very helpful staff
17 February 2026
Reply from Hays Travel - Redditch
We appreciate you sharing your experience with us; we're so happy to hear that our staff were helpful and friendly during your time with us.
redditch, Hays Travel
Very helpful and attentive
15 February 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your experience and we are so pleased we could assist you so attentively.
redditch, Hays Travel
Friendly and helpful
Friendly and helpful. The team member listened to us and found what we were looking for.
7 February 2026
Reply from Hays Travel - Redditch
We appreciate you sharing your experience. We're so glad that our team was helpful and found what you needed!
Hays Travel
I told Ben what we required and he…
I told Ben what we required and he sorted it quickly . We are looking forward to our holiday
6 February 2026
Reply from Hays Travel - Redditch
We are happy to hear that the requirements were sorted quickly. We appreciate the feedback and hope you enjoy the holiday.
Hays Travel
Excellent service by Ricardo
Ricardo was really warm, friendly and helped us book our cruise to the Norwegian fjords. The system was down down but Ricardo called through and got everything booked for us. This was the second booking with Ricardo and highly recommended him. Thank you. Only suggestion would make is that it is very loud and some privacy screens to reduce noise would make it easier on staff and customers to hear better.
8 February 2026
Reply from Hays Travel - Redditch
We're happy to hear that everything was booked for you and appreciate your recommendation. Thank you.
Hays Travel
Great experience
We were very pleased with our booking experience, the gentleman who assisted us was very helpful. This will be our first cruise and he talked us through the whole process making sure that our preferences were met and answered all our questions very thoroughly.
7 February 2026
Reply from Hays Travel - Redditch
We're so pleased that you had a great booking experience! It's wonderful to hear that the information provided was helpful as you planned your first cruise. Thank you for your review.
Hays Travel
Happy place They did everything for you very…
They did everything for you very professional explained everything about the holiday.
4 February 2026
Reply from Hays Travel - Redditch
We appreciate you booking with us and for your kind review! We're so happy we could provide such professional and helpful service.
Caitlin
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