Cruise & stay holiday booked. Staff extremely helpful especially Jo (Redditch branch) who helped enormously with our aircraft seating problem. A pity that TUI wants to charge you at every opportunity... See more
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Helpful and super efficient member of staff booked our holiday. She listened to our preferences and budget and gave realistic options to choose from. Thank you so much. I would definitely use the R... See more
Company replied
The sales assistant Lexie was really excellentlent and polite and so very helpful. She just could NOT do enough for my wife and I, and also sales assistant Jo was just as good and helpful. VERY WEL... See more
What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
925 reviews
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Great service
Great service. The staff are very helpful.
I am very happy with everything they did for us.
I will definitely use them again.
30 August 2026
The sales assistant Lexie was really…
The sales assistant Lexie was really excellentlent and polite and so very helpful. She just could NOT do enough for my wife and I, and also sales assistant Jo was just as good and helpful.
VERY WELL DONE BY THEM BOTH.!!!!!
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful and super efficient member of…
Helpful and super efficient member of staff booked our holiday. She listened to our preferences and budget and gave realistic options to choose from. Thank you so much. I would definitely use the Redditch store and Hayes travel for my next holiday.
28 August 2026
Reply from Hays Travel - Redditch
Thankyou for your kind review! I was happy to help and glad we found something for your last minute getaway! Have a lovely time! :)
It was lovely so far people was easy to…
It was lovely so far people was easy to talk to friendly but not to friendly. Every understandings. Have flown with your self before.
26 August 2026
Reply from Hays Travel - Redditch
Thankyou for your kind review - wishing you a lovely Holiday!
Cruise & stay holiday booked
Cruise & stay holiday booked. Staff extremely helpful especially Jo (Redditch branch) who helped enormously with our aircraft seating problem. A pity that TUI wants to charge you at every opportunity.
19 August 2026
Always book through Hays
Always book through Hays. Easy process with no hard sell, booked what we wanted at a good price. Lexis very friendly and helpful. Highly recommend.
25 August 2026
Reply from Hays Travel - Redditch
Thank you for your kind words.
I hope you have a brilliant holiday.
~ Lexie :)
Reply from Hays Travel - Redditch
Thankyou for your kind review and your repeat custom :)
Redditch branch of Hays.
Redditch branch of Hays.
Georgia's experience and patience guided us through to the holiday we wanted.
Lexi untangled the mess I was making of the online check in.
15 August 2026
Excellent service from Georgia
21 August 2026
Helpful and knowledgeable staff
Helpful and knowledgeable staff who guided us through our holiday selection
25 July 2026
Very happy As always we get great service from…
As always we get great service from Hays in Redditch Hayley served us this time lovely young lady nothing too much trouble very satisfied 🥰🥰
18 August 2026
Always excellent service and understand…
Always excellent service and understand our needs. Staff are lovely and so helpful. Thank you 😊
17 August 2026
Jo was easy to talk to- made every…
Jo was easy to talk to- made every effort to find/ check out options for our two holidays. Easier than doing it at home!
18 August 2026
flights only trip to spain
I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff member was very helpful and within a short space of time had it all booked and documents printed.
11 August 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review! It was a pleasure helping you arrange your flights to Spain, and I’m so glad I could make the booking process a little easier for you. I hope you have a wonderful trip and make some lovely memories with your family!
Best wishes,
Hayley
JO WAS LOVELY AND GREAT TO DEAL WITH.
17 August 2026
Reply from Hays Travel - Redditch
Thankyou for your lovely review - wishing you a lovely Holiday!
Hayley is fantastic
Hayley is fantastic, we always book our holidays at Hays.
She understands what we are looking for, fabulous customer service.
Thank you Hayley
5 August 2026
Reply from Hays Travel - Redditch
Thank you, Lisa, for your lovely review and continued loyalty. It’s wonderful to know you have such an exciting trip to look forward to for Steve’s special birthday. Wishing you both a fantastic time and, most importantly, a very Happy Birthday to Steve!
Our Holiday Booking
The lady who booked our holiday was so approachable, friendly and helpful, very informative & willing to help & answer any questions we had.
Very efficient
15 August 2026
Reply from Hays Travel - Redditch
Thank you for you kind words Jane!
I hope you have a lovely holiday
~ Lexie :)
Reply from Hays Travel - Redditch
Thankyou for your kind review, wishing you a lovely Holiday!
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