Perfect, Elise was excellent. Knowledgeable, friendly, hugely helpul, couldn't ask for better. We got exactly the holiday, that we came in for, at a price we were happy with too. We'll be back thank... See more
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Although I did not go into the shop, the service I received was excellent. My email was responded to quickly and efficiently. All my enquiries were dealt with and we have booked a great holiday. We ha... See more
Company replied
The staff are always so helpful and make sure you understand everything every step of the way before proceeding further. On this occasion we saw Sandra Jamieson.
The company is doing great. The staff are so friendly and helpful. We either go to Broughty ferry branch or city centre because they are both good. Booked about 5 holidays with u.they get to know us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 City Square, DD1 3BZ, Dundee, United Kingdom
- 01382677852
4.9
Excellent
3K reviews
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We came in not knowing what we wanted…
We came in not knowing what we wanted and came out with a lovely holiday thanks to Peter who was excellent.
24 July 2026
Reply from Hays Travel - Dundee
Hello Stewart,
Thank you for taking the time to leave this lovely review for Peter, I will be sure to pass this onto him.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Reply from Hays Travel - Dundee
Hello Maria,
Thank you for taking the time to leave this lovely review for Peter, I will be sure to pass this onto him.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Sandra went all out to find a good deal…
Sandra went all out to find a good deal for me ,she went through everything I used know about the holiday ,she was great 👍
17 July 2026
Reply from Hays Travel - Dundee
Hello Moira,
Thank you for taking the time to leave this lovely review for Sandra, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Another First Class Experience
Another fantastic experience with Sophie at Hays. After returning from holiday we spoke to Sophie about holiday options in September. Sophie researched and gave us options based on our own criteria, and knowledge of others who had shared their own holiday experience. With this confidence our holiday is now booked. Sophie was professional, flexible and gave a personal touch. Having this trust and confidence in Dundee Hays staff is why we return each year.
22 July 2026
Reply from Hays Travel - Dundee
Hello Nicola,
Thank you for taking the time to leave this lovely review for Sophie, I will be sure to pass this onto her.
If you need anything else please do let us know.
Gill & Team Hays Travel Dundee
Booking made easy
Met with a warm friendly welcome by staff which made booking our holiday effortless. Everything was explained without any pressure . Process was quick and simple. Service was first class. Would recommend to friends.
11 July 2026
Reply from Hays Travel - Dundee
Hello Kathryn,
Thank you for taking the time to leave this lovely review for Elise, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Andrew was very helpful in pointing us…
Andrew was very helpful in pointing us in the right direction for the holiday we wanted.
23 July 2026
Reply from Hays Travel - Dundee
Hello Margaret,
Thank you for taking the time to leave this lovely review for Andrew, I will be sure to pass this onto him.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Great service
We were seen immediately by Gillian and walked out the door one hour later having booked a holiday, feeling very happy and relieved that she found a hotel/destination that met all our requirements.
21 July 2026
Reply from Hays Travel - Dundee
Hello Dorothy,
Thank you for taking the time to leave this lovely review for Gill, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Excellent Service From Sandra
I dealt with Sandra. I found her to be extremely efficient and knowledgable in my dealings with her. She went over and beyond to help and assist me in booking my holiday.
21 July 2026
Reply from Hays Travel - Dundee
Hello Mark,
Thank you for taking the time to leave this lovely review for Sandra, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Gill was her usual friendly
Gill was her usual friendly, efficient self. There's never any problem with booking and any questions are always answered. That's why we always go back
22 July 2026
Reply from Hays Travel - Dundee
Hello Stephen,
Thank you for taking the time to leave this lovely review for Gill, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Elise was very knowledgeable about…
Elise was very knowledgeable about hotels at our destination and very helpful.
22 July 2026
Reply from Hays Travel - Dundee
Hello Gordon,
Thank you for taking the time to leave this lovely review for Elise, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Another happy holiday from hays
Gill dealt with us in her usual way professionalism from start to finish nothing was a problem she went over everything with us asking us if we were happy or do you want a thing changed and got us the deal on the day.
21 July 2026
Reply from Hays Travel - Dundee
Hello Robert,
Thank you for taking the time to leave this lovely review for Gill, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
In dealt with Rebecca from your Dundee…
In dealt with Rebecca from your Dundee office, she was brilliant - great customer service. Thanks !!
20 July 2026
Reply from Hays Travel - Dundee
Hello Sean,
Thank you for taking the time to leave this lovely review for Rebecca, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
We got very good advice and the whole…
We got very good advice and the whole process was easy
11 July 2026
Reply from Hays Travel - Dundee
Hello Peter,
Thank you for taking the time to leave this lovely review for Rebecca, I will be sure to pass this onto her.
If you need anything else please do let us know.
Gill & Team Hays Travel Dundee
Reply from Hays Travel - Dundee
Hello Moira,
Thank you for taking the time to leave this lovely review for Sandra, I will be sure to pass this onto her.
If you need anything else please do let us know.
Gill & Team Hays Travel Dundee
Sandra was very professional
Sandra was very professional, helpful and friendly. She answered all our questions and booked us the holiday of our choice. The whole process was easy and straightforward. It's the first time we have used Hays Travel to book a holiday and wouldn't hesitate to use them again
12 July 2026
Reply from Hays Travel - Dundee
Hello Linda,
Thank you for taking the time to leave this lovely review for Sandra, I will be sure to pass this onto her.
If you need anything else please do let us know.
Gill & Team Hays Travel Dundee
Sandra was superb, again.
Sandra was, as ever, quick to respond, patient and most helpful. Also, to her credit, she did part of holiday arrangements in her own time to ensure booking went through. Fab.
13 July 2026
Reply from Hays Travel - Dundee
Hello Cameron,
Thank you for taking the time to leave this lovely review for Sandra, I will be sure to pass this onto her.
If you need anything else please do let us know.
Gill & Team Hays Travel Dundee
Sandra is always polite and chatty
Sandra is always polite and chatty, we have been seeing Sandra for all our holiday needs for the past 15+ years, even when it was Thomas Cook. She explained everthing that we needed to know, aswell as making sure we arrange our travel insurance, she made everything look so easy and professional.
11 July 2026
Reply from Hays Travel - Dundee
Hello Robert,
Thank you for taking the time to leave this lovely review for Sandra, I will be sure to pass this onto her.
If you need anything else please do let us know.
Gill & Team Hays Travel Dundee
Reply from Hays Travel - Dundee
Hello Ernest,
Thank you for taking the time to leave this lovely review for Elise, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Elise served us and one your new…
Elise served us and one your new starts, both were lovely and very helpful. Booked our holiday without any problems and looking forward to booking another one in the very near future
10 July 2026
Reply from Hays Travel - Dundee
Hello Janice,
Thank you for taking the time to leave this lovely review for Elise, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Great service!
Elise made our experience great and was very helpful. We were nervous about booking a holiday but she answered all of our questions and made it hassle free and under budget!
8 July 2026
Reply from Hays Travel - Dundee
Hello Corey,
Thank you for taking the time to leave this lovely review for Elise, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
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