Peter at Hays Dundee was excellent, polite & made the whole process stress free. He answered any questions or concerns easily & gave us the experienced advice on which rooms et to book to make our g... See more
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Welcomed upon entering store. Sophie was helpful, friendly with professional. She supplied all the information I required and answered all my questions. She explained clearly what would happen next an... See more
Started to deal with an advisor on line, called Gill, who was extremely helpful. I then contacted the agency by telephone to book the said holiday and this was dealt with in a professional but casual... See more
Company replied
Met with a warm friendly welcome by staff which made booking our holiday effortless. Everything was explained without any pressure . Process was quick and simple. Service was first class. Would recomm... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 City Square, DD1 3BZ, Dundee, United Kingdom
- 01382677852
4.9
Excellent
3K reviews
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Girl was very knowledgeable about…
Girl was very knowledgeable about holiday and very helpful
25 July 2026
Excellent service
Welcomed upon entering store. Sophie was helpful, friendly with professional. She supplied all the information I required and answered all my questions. She explained clearly what would happen next and reassured me that if I had any questions that I should contact her or a colleague.
31 July 2026
Once again Peter in the Dundee shop was…
Once again Peter in the Dundee shop was very very helpful and explained everything in detail really looking forward to our cruise.
1 August 2026
May use AI-assist with repliesRead more
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Gill was great as usual very helpful …
Gill was great as usual very helpful I always go back to her
30 July 2026
Reply from Hays Travel - Dundee
Hello Eleanora,
Thank you for taking the time to leave this lovely review for Gill, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
The best experience tbf
The best experience tbf
The lady called sophie she is helpful and dead nice i do recommend this place to book ur holidays
31 July 2026
Reply from Hays Travel - Dundee
Hello Ahmed,
Thank you for taking the time to leave this lovely review for Sophie, I will be sure to pass this onto her.
If you need anything else please do let us know.
Gill & Team Hays Travel Dundee
Peter at Hays Dundee was excellent
Peter at Hays Dundee was excellent, polite & made the whole process stress free.
He answered any questions or concerns easily & gave us the experienced advice on which rooms et to book to make our group of 5 ‘60 year’ school friends plan a trip we can’t wait to head off on.. secure in the knowledge that we are being looked after by our local Hays agents
31 July 2026
Reply from Hays Travel - Dundee
Hello Lynn,
Thank you for taking the time to leave this lovely review for Peter, I will be sure to pass this onto him.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
We had a wee bit complicated holiday in…
We had a wee bit complicated holiday in mind. When we told the Hays travel agent he went on the phone and made it happen explaining everything on the way.
30 July 2026
Reply from Hays Travel - Dundee
Hello Eddie,
Thank you for taking the time to leave this lovely review for Peter, I will be sure to pass this onto him.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Reply from Hays Travel - Dundee
Hello Kath,
Thank you for taking the time to leave this lovely review for Gill, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Really good service
Started to deal with an advisor on line, called Gill, who was extremely helpful. I then contacted the agency by telephone to book the said holiday and this was dealt with in a professional but casual way. Can't fault Hay's in any way.
29 July 2026
Reply from Hays Travel - Dundee
Hello Terence,
Thank you for taking the time to leave this lovely review for Gill, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Reply from Hays Travel - Dundee
Hello,
Thank you for taking the time to leave this lovely review for Andrew, I will be sure to pass this onto him.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Reply from Hays Travel - Dundee
Hello David,
Thank you for taking the time to leave this lovely review for Elise, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Really helpful
Really helpful, personal service. Staff looked carefully for our trip. Booking was easy, alternatives suggested. Great
28 July 2026
Reply from Hays Travel - Dundee
Hello Helen,
Thank you for taking the time to leave this lovely review for Andrew, I will be sure to pass this onto him.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Reply from Hays Travel - Dundee
Hello Helen,
Thank you for taking the time to leave this lovely review for Elise, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Good service all round & got our cruise…
Good service all round & got our cruise sorted without any problem.
26 July 2026
Reply from Hays Travel - Dundee
Hello AnnMarie,
Thank you for taking the time to leave this lovely review for Erin, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Very helpful.
Agent was friendly and provided us with excellent help with our holiday booking. It was a pleasant experience.
25 July 2026
Reply from Hays Travel - Dundee
Hello Edward,
Thank you for taking the time to leave this lovely review for Gill, I will be sure to pass this onto her.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
Great travel agent
The staff are so helpful and make it easy to book. Only travel agents we would use.
25 July 2026
Reply from Hays Travel - Dundee
Hello Betsy,
Thank you for taking the time to leave this lovely review for Sophie, I will be sure to pass this onto her.
If you need anything else please do let us know.
Gill & Team Hays Travel Dundee
Guided Tour of Japan
Our experience organising a guided tour to Japan was made so much easier by Sophie who was extremely knowledgeable, attentive & polite. Nothing was a bother to her. It was the main reason we booked our holiday through Hays.
25 July 2026
Reply from Hays Travel - Dundee
Hello Janette,
Thank you for taking the time to leave this lovely review for Sophie, I will be sure to pass this onto her.
If you need anything else please do let us know.
Gill & Team Hays Travel Dundee
We came in not knowing what we wanted…
We came in not knowing what we wanted and came out with a lovely holiday thanks to Peter who was excellent.
24 July 2026
Reply from Hays Travel - Dundee
Hello Stewart,
Thank you for taking the time to leave this lovely review for Peter, I will be sure to pass this onto him.
If you need anything else please do let us know.
Sophie & Team Hays Travel Dundee
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