Holiday sorted thanks to excellent service from Kay at Dalton Park I’ve been browsing the internet for a few months feeling uncertain about exactly what I wanted without making any real decision... See more
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Holiday sorted thanks to excellent service from Kay at Dalton Park I’ve been browsing the internet for a few months feeling uncertain about exactly what I wanted without making any real decision... See more
Company replied
We visited your Dalton park branch and booked a trip to Nice with David. He was excellent at his job. Very knowledgeable about the area we wanted to visit as he had been previously. Nothing was any tr... See more
Company replied
Having visited Hay's Travel at Dalton Park previously, I decided to return to the store to arrange a holiday. Kimberley had tried to arrange a cruise for us previously and her patience in checking tha... See more
Company replied
Absolutely excellent. I called into the Dalton Park branch of Hays Travel with an itinerary for a multi centre holiday. We were helped by Kay who planned us the exact stay we wanted including flights,... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 86 Dalton Park, Church Street, SR7 9HU, Murton, England, United Kingdom
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Reply from Hays Travel - Dalton Park
The agent was very pleasant and helpful. They explained our options and provided the nessary information

Reply from Hays Travel - Dalton Park
Our 3rd occasion using Hays at Dalton Park in less than a year and haven't been disappointed. The first being our first using special assistance following life changing surgery for my husband who is now a double below knee amputee. Staff have gone above and beyond to support us through all our challenges and anxieties, especially Courtney initially then Kay and Kim. Its more complicated trying to book accessible hotels but on all 3 occasions the help and support has been amazing.

Reply from Hays Travel - Dalton Park
Staff couldnt do enough to help and ralked nebthrouhh any process i had to do my end whilst they waited patiently on the phone confirming once it was all completed.
Couldnt be happier with the service abd woikd highly recommend

Reply from Hays Travel - Dalton Park
David looked into all the variations of our holiday which took time, and knowledge of our requirements. Made it very easy for us to choose.

Reply from Hays Travel - Dalton Park
Excellent friendly service , nothing is ever too much trouble

Reply from Hays Travel - Dalton Park

Reply from Hays Travel - Dalton Park
As always looked after well when booking great time

Reply from Hays Travel - Dalton Park

Reply from Hays Travel - Dalton Park
They found the right holiday and price
Explained everything and added extras that I wanted

Reply from Hays Travel - Dalton Park
Kim was friendly and approachable with great knowledge. Kim navigated systems effortlessly understanding our requests and preferences. Great experience and a fantastic holiday to look forward too.

Reply from Hays Travel - Dalton Park
Staff were very helpful and patient, and the gentleman that helped me knew a lot about the resort which I chose, and took time to help me find the right holiday for me .

Reply from Hays Travel - Dalton Park
Excellent staff and service in a welcoming environment, why go anywhere else

Reply from Hays Travel - Dalton Park
Really help staff, trip booked and all sorted without any fuss, very happy with Kim, she was lovely.

Reply from Hays Travel - Dalton Park
Very friendly and professional. Managed to provide me with the assistance required and book my holiday

Reply from Hays Travel - Dalton Park
Kay was really helpful and knowledgeable and we were able to book our holiday easily due to her help

Reply from Hays Travel - Dalton Park

Reply from Hays Travel - Dalton Park
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