What a great store this is (Coventry city centre) we was welcomed as we walked in and Sonia was our consultant asked a few questions as in what we were looking for and when we would like to go she... See more
Company replied
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Hays staff in the Coventry branch are always welcoming and friendly. I always book my package holidays and flights with Hays. They know me and I know them, which makes it an enjoyable way to book what... See more
Company replied
Great service from Katie. Booking was easy and thorough. Have booked with Hays several times, always friendly, knowledgeable staff.
Company replied
Sonia the manager dealt with our holiday request. She made sure what we were looking to do, she was able to put it all together. Good job done sonia and we are both looking forward to this special h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Smithford Way, CV1 1FX, Coventry, United Kingdom
- 02476993855
4.9
Excellent
589 reviews
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Chloe was very patient with us when…
Chloe was very patient with us when looking for our holiday. Made the process easy.
1 October 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Polite and professional staff.
Polite and professional staff.
Nice relaxed atmosphere at the office.
Welcoming environment
Happy with my holidays choice
23 September 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Thomas :)
Chloe and Sonia were superb
Chloe and Sonia were superb. Really helpful
And professional.
23 September 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely words Carmy!
Beat the Internet price
Beat the Internet price. Sorted the whole holiday. Very good service.
20 September 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Very friendly I was made to feel so…
Very friendly I was made to feel so important I’ve got my hoilday booked very happy with every thing and Thankyou
13 September 2025
Reply from Hays Travel - Coventry
Thank you for your kind words Kevin!
Clear information given by Rachael regarding my inquiry.
Clear information given by Rachael who is a very knowledgeable agent at Hays travel Coventry.
12 September 2025
Reply from Hays Travel - Coventry
Thank you for your kind words, this will be passed on to Rachael!
Excellent service from the team
We have only used Hays i few times, but now will not go anywhere else as the team are very welcoming and always give 100% it getting the holiday you ask for.
Thank you
17 August 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Great and friendly service
They took my request and place them and made my booking my holiday more easier, and I was more relaxed when I did it
11 September 2025
Reply from Hays Travel - Coventry
Thank you for kind words Tracey!
I always like booking at this branch…
I always like booking at this branch every one is very helpful and informative
24 August 2025
Reply from Hays Travel - Coventry
Hi David thank you for such lovely words :)
Reply from Hays Travel - Coventry
Thank you for the kind words, It was a pleasure helping get your cruise sorted. Rachael :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback John :)
The staff were so helpful and couldn't…
The staff were so helpful and couldn't do enough to get the holiday we wanted xxxx
19 August 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback David :)
For reasons beyond understanding you…
For reasons beyond understanding you have been sending me messages about a holiday that I have not booked.
My surname is somewhat unusual but I guess there are others that share my name. However it is unlikely that they would have the same email.
To help you, I was born in 1952 not 1969.
Regards
11 August 2025
Reply from Hays Travel - Coventry
Thank you for contacting us, please be assured we are looking into this. We apologise for the inconvenience this has caused.
The fantastic social company of there…
The fantastic social company of there rep realy realy great
14 August 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Roger :)
Dream holiday booked!
Katie from the Coventry Smithford Way branch was am absolute pleasure to work with and helped us book our dream holiday. We were a large booking and had so many questions and quote requests but Katie remained patient and friendly throughout the process.
Thank you so much Katie!
23 July 2025
Reply from Hays Travel - Coventry
Thank you so much Lauren! I am so happy I was able to book this for you and your family. Katie :)
Reply from Hays Travel - Coventry
thank you for the kind words :)
The service was very good as usual.that…
The service was very good as usual.that is why we have used this store for the last few years
22 July 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Malta magic.
The lady that assisted us(chloe)was brilliant and really helpful,won't hesitate on coming back again. She made it so easy. Thankyou.
20 July 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Very friendly and professional Staff.f.
Very friendly and professional Staff.
Very efficient and quick response to my enquiry, knowledgeable on my request.
15 July 2025
Reply from Hays Travel - Coventry
Thank you Paul for your lovely feedback :)
Great team at Hayes travel smithford way Coventry
Rachel was very helpful with getting our trip within budget, everything was explained clearly.
13 July 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Marcus :)
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