Hays Travel - Aberdeen Reviews 

Excellent knowledge and service to book our holiday to Lanzorote

Helpful advice and prompt action. Thank you Kim.

Communication with Kris was very good. Kris coped with our changes of plans well. We found all staff at the branch friendly and helpful.

Kim was knowledgeable and took time to explain everything. First time I have dealt with Kim but not the last.

We have always had an exceptional service from all the staff at Hays Bon Accord Centre Aberdeen but the service we received from Louise on 20/02/2026 was beyond our expectations. She was so understanding when we explained why we needed to cancel our previously booked holiday with Hays to then proceed to rebook another. Her knowledge and skills base and advice was second to none. Thankyou Louise and all staff who work in this travel centre.

Great service as always that is why we come back

Although we knew our required destination, Barbados, we had no idea on hotel or area. Kris explained the various options available from location, hotels, airlines and flight selection in a clear and concise manner. With his invaluable knowledge and expertise we were easily able to make our selection.

The staff at the Aberdeen Branch are invariably helpful and this gives me confidence thst all the bookings have been safely planned and booked.

Fabulous service from Kim.

Good customer relations

Update Feb 2026: Hays Aberdeen asked me to get in touch with them, in response to the poor review I gave on Trustpilot. They explained that the shop rate is often different to their on line rate and advised customers to ask for the on line rate when they go in to a branch. They also said my numerous email complaints had been 'lost' in a central system, but once they, in Aberdeen, were made aware, they have acted immediately They dealt with me very professionally and offered me a refund based on the difference I had experienced.
Original Review: I got a very poor exchange rate in the Aberdeen branch, when compared with what the Hays website said. (I got 89% of what the website said). I know rates change over time, but not as much or as quickly as this. I tried getting an explanation but my numerous emails have been ignored. Poor exchange rate and very poor customer service.

Very competent staff in arranging: Bookings, Travels & Accommodation needs. No wasted time in processing details.

Another holiday booked through Hays Aberdeen, great team as always! Very helpful and will help you find the best deal 🙂

We delt with a lad called Chase,very good as he delivered a great holiday as he did last year well recommended lad

Every body is so helpful and explained every thing so we could understand all

Helpful professional staff.

Abi was a delight on the phone and email and was able to get my holiday booked at a good deal

Great experience with Claire who was very experienced and assisted us with no issues. Checked several hotels with us to get what we wanted. Once decided she was very thorough to make sure everything was allocated as wanted so no surprises on our travels. Would certainly use Hays again. 👌😎

Such a lovely friendly helpful girl did her best for us very thorough and made sure she had gone over everything