Havaianas Reviews 

Mapping for sizing online shows EU and Brazilian Havaianas sizes as identical. The flip flops then arrive showing Brazilian 43/44 and EU 45/46.

Customer support refuse to take any ownership of the issue and simply tell me the online table is a 'recommendation'. They even provide a completely different table via email.

How is it this hard to show a mapping of footwear sizes.

Returns cost £4.90.

Terrible quality! Huge difference compared to the stores in Brazil! Return costs are over 30% of the item’s price! Customer service is borderline rude. Avoid!!!

I placed an order for 2 Flip Flops on December 16th. It's now January 1st and my order has not even been shipped. I called customer service 5 times to find out what's going on and they hardly speak English and keep telling me they will file a ticket. The tracking info they give clearly says label created and package not shipped. They refuse to issue a Refund. I now have to file a claim with my Bank. There Feedback is 1.4% out of 5. My fault for not reading the reviews about this terrible company.

Customer Service and Product Quality

I've been a loyal Havaianas customer for years, always choosing their flip-flops for their comfort and style. However, my recent experience has been incredibly disappointing. In the past two years, I've had **five pairs** of Havaianas flip-flops snap in the *exact same place*. Out of the three pairs I currently own, **two** have already broken, and I’ve been left frustrated with the poor durability.

What’s more disappointing is the response I received from Havaianas’ customer service. Despite providing photographic proof of the faulty flip-flops, I was dismissed because I didn't have proof of purchase. I’ve always bought my Havaianas from their stalls and paid in cash, so holding onto receipts wasn’t something I thought would be necessary, especially with a brand I’ve trusted for so long. Still, I provided evidence of the repeated defects, but their response offered no real solution or support.

I expected better from a brand like Havaianas. Instead of addressing the quality issue and offering a resolution, my concerns were completely brushed off. It’s disheartening to see a brand I once loved handle their loyal customers this way.

I hope others don’t have to deal with this, but sadly, I can’t recommend Havaianas anymore due to this experience.

Denise

Not what I expected, quality wise, awful. I have a pair of havaianas for sooo long, still going , but I wanted a black ones. Have to send them back as size is so off, extremely tiny.
Such a big, well known company to charge 4.90 £ for return, is disgusting!!!

Awful experience no order delivery then they told me they had gone to deliver shop so I ask which one oh they could not say then they told me someone had picked it up. Very bad communication will not be buying from here again. Still waiting for my refund they promised and they said they would send me a voucher for compensation but that hasn't come either.

Ordered these in June still going on.

I ordered 2 pairs of flip flops on the 26th of June, and they arrived in the correct colors and sizes only 5 days after (I live in Denmark). The quality is great and I am so glad that I didn't listen to all the bad reviews on here.

But with that said, due to the many really bad reviews I don't know whether I would order from them again or not.

We received products we had not ordered. Size, model, color, number of products ... all was wrong. After having to put time into writing to them, then sending photos of the products and the package, the response from the company was to give back the money. So instead of quickly sending the right products, they have me lose even more time, having to enter their webshop, find the products, place the order and wait to hopefully receive the products I have ordered for the second time. Not a good way to solve a mistake on their behalf.

I am pulling my hair out with frustration.
The sent me a faulty pair, it took many many emails and at least 8 photographs before they agreed to allow me to return them at no cost to myself. I wanted a replacement pair which I ordered separately and paid for, I have today been informed that they have repaid my postage. So again I am having to fight them for the refund I am due. They are hopeless! No pair of flip flops are worth this much hassle.

What a shambles company. Trying to return an item is impossible. 3 emails stating they will send postage labels, never received any . No one ever answers the phone . Looks like I'm stuck with them . Probably a scam company. BEWARE

Postal packaging not acceptable. Received sandals in brown bag no inner packaging. Overcharged me for a return. Will not use their website again

So wish I'd read these reviews before ordering, mules turned up ridiculously too small (even tho I'd sized up) and quality is rubbish.

To top it all I've now got to spend another £4.90 to return them (and by the sounds of it from other reviews be lucky to even get my money back)

I purchased 2 pairs via official website UK DO NOT PURCHASE FROM THIS FIRM the flip flops are too large i have tried to return them no paperwork in package QR code on package does NOT work website doesNOT work I have made 6 calls to customer services no call handler seems to be able to resolve the issue they promise to call me back and they don’t I am referring the matter to UK trading standards GB06282042-005281667 this is my order no I wonder if this review will prompt someone to contact me !

Poor customer service with slow response times and reluctance to address faulty products. Returns are expensive, even for defective items. Surprisingly, my £1.00 Primark flip flops offer better quality. I'm disappointed because this brand used to be quality, and I didn't mind paying premium prices for their products. I advise avoiding them as they're not worth the money or hassle anymore.

Awful. Wish I'd read these before ordering. Sliders too small so attempted return. Website just has you going round in circles. Eventually emailed and they did send me a return label saying the sizing was continental and I should have ordered up! Returned and advised refund within 14 WORKING days. Came and went no refund had to email again. Refund then processed but minis £5 return fee. Never again

Buyer BEWARE.
I paid an extra $25 on top of my $210 order to receive my shipment before my vacation. I never received a shipment confirmation nor a tracking number to monitor the arrival time. When I called customer service to find out, they said the order would arrive 8 days after I ordered. So now I won't have my order in time and I also won't be home when it arrives, which outs my shipment at risk of being stolen from my porch. Havaiana's also will not refund me the expedited shipping cost which is totally rude and inconsiderate. They just lost a customer.
BEWARE- When selecting expedited shipping method on checkout page you will not receive your shipment in 2-4 business days. They will add 4 days of processing time to your order, then proceed to ship the item(s) which can take another 4 days. So expect your package to arrive 8 days later at the earliest. Your total shipping time will not be displayed on your order confirmation email. Nor will you get a tracking number sent to you after your purchase. You will be left in the dark regarding total length of time for your sandals to arrive.

Is this website even legit? The copyright hasn't been updated in 2 years
Reading the reviews makes me think it's not legit
I've been trying to get something for days and I've been offered all kinds of discount codes by Havaianas and they never work. It says today it's free shipping but it continues to charge me and no one can help

Bought several pairs of flip flops worth £108.45 on Monday. I still qualified to use the NIGHTVIP20 discount code until 9 that morning.

Checked the order out but it took the money before allowing me the opportunity to apply the discount code.

Emailed a reply to my order asking to cancel - it just bounced back!

Went to the UK site and sent a further email. Totally ignored.

Recevied an email this afternoon to say the item had been delivered Utter nonsense - no package or even a card to say it is with a neighbour etc.

Why would it be? I've been in all day.

Turns out they have delivered it to my local post office?!?!

That could be any one of 3 post offices and I have no paperwork to show the package is mine, not that I want it.

Have opened a dispute with PayPal.

These people are utter morons! I've been buying their stuff for as long as I can remember, but this is absolutely the last time.

I bought a few pairs, didn’t understand how worked those size. 2 came wrong size and 1 came with a little damage.
Contacted customer service by email and fast I got everything sorted.
Giuliana was very kind, I really appreciate your help. Definitely I will be back!
Many thanks

I love my new Havaianas flip flops, they are gorgeous & stylish. I’m very pleased with my order, they delivered it very quickly. I don’t really know why the bad reviews as I haven’t had any problem at all with them. Also quality are amazing, I have a pair since 7 years & they are still ok. I will order again.