Havaianas Reviews 

I feel I need to leave a further review as I am absolutely incensed by how awful this companies customer care is. As a disabled person, I was informed I would either have to pay the set fee to return my items or travel to Carnaby street in London to return them. I wouldn’t have minded paying the fee, albeit what company now charge people to return items!!!! But I had followed the size guide to point and that’s how I ended up with the wrong shoes aa it’s evidently inaccurate. This is not to mention the fact I had been left stranded after my third pair snapped at the toe post. Please avoid this company like the literal plague!

Purchased my usual size at Gatwick airport, after returning home, realised they were so much larger than all my others. The phone number on the receipt doesn't even exist, so I rang the main customer service number from the website and was advised to return them to the headquarters for a refund, it cost me £7.00 to send them to Madrid, they wouldn't accept the parcel, so I then had to wait 4 weeks to get them back from Royal Mail. Now I'm stuck with a pair of giant flip flops I can't wear and £47.00 down! Customer service advisors all tell lies and fob you off with false promises and the wrong advice! Not even worth a 1 star review.

I will never ever everrrrrr buy from this company again, having worn them most my life. They sent me a pair of sandles one strap was way looser than the other so my foot would hang over the edge after asking for numerous photos they accused me off pushing my foot out! and i would need to pay for return!!! complete farce of a customer service- avoid like the plague!!!!

Terrible flip flops for how expensive they are. Very uncomfortable, can't walk up and down stairs with them. Straps rub on toes leaving blisters. Just a flat piece of rubber. Can get better more comfortable flip flops for 10% of the price

Havaianas Luna Flatform snapped within 2 weeks and not overly used in that time - disgusting! Must be a fault with the manufacturing as other reviewers have had the same happen to them. Contacted customer services over a week ago and not even the courtesy of a reply. Will be taking this further now to get my money back.

Sandals broke within a month and sprained my ankle on holiday. Contacted Maria at customer care who has been totally unhelpful fails to respond to emails and had the cheek to offer me a voucher for another pair instead of a full refund. After sales at this company has really gone down hill and would not recommend products which in my opinion are not the quality they used to be. Very Disappointed to say the least.

If I could give zero stars I would, what an awful company to deal with and the quality of the product was terrible. I have tried returning defective flip flops on several occasions and every time I enter my details I can only get so far before the request crashes. I tried the online chat and when it goes to "Deviate to Human", nothing happens. I tried the call line and it just loops around the menu options and keeps you on hold indefinitely. I wish I had read the reviews before placing my order. I was a loyal Havaianas customer but I will never buy from them again.

Not even a one star

Disgusted with the service I have received. Wore the £46 flip flops twice and a charm fell off. Lost.
I sent photos and they said I needed to photograph the top the bottom and the fault. Which I did. Then they said I need to send a photo of the serial number
Eventually found this (picture of a watch on the underside, not very clear) so I sent a photo. They replied saying I’ve not sent what they require and as they are worn they can’t help me !!!

£46 for 2 wears!!! Joke

I went on the returns portal to log a return. “Email not found”. Even though that’s the email they sent my order through to.

Emanuele - you should not work in customer care if you don’t care about your customers.

I note 83% are 1 star reviews. Shameful.

Will literally stop me from ordering from Haviana again!!
How can a company of this size only give the option of printing in order to send a parcel back!! Who has a printer these days!
Honestly, sort it out!!!!

I thought I might as well give this store the review it deserved as I was shocked to see to many negatives! I purchased the loveshackfancy limited collaboration with the them and at first I even thought it was a clone / scam website! The copyright of the website hasn’t been updated (showing 2022) and the flip-flops I wanted wasn’t labelled with the same model name if you compare it to the model name on the US website. Because of this I did a search on google on the legitimacy of this website and made sure it’s the same link on their official European instagram account. Luckily it all matched so I felt confident. I don’t use a credit card so I’m nervous buying from websites in case they are scam websites since there are so many now!!
Anyway I ordered it with a little amount of anxiety thinking there’s a small chance it’s still a fake website. To my surprise it all went through smoothly and I got my order within 5 days to the UK! The other issue that I think is the reason why people give it a bad rating is sizing. This is a Brazilian brand so it’s showing Brazilian sizes, not Europe sizes!! Please take note of this but they do offer a handy size conversion on the page you are trying to buy them from. So there should be no excuses about assuming it’s Europe sizes and getting mad at this company for false advertising. I agree they could fix up their website to make it look a bit more professional since we live in a world of sophisticated online scams now. However it is up to you to read the description properly which would save a lot of time and money if this simple fact was understood. As for the product, 5 stars! They are expensive but worth it. The material feels heavy and made from good quality rubber. I am usually a UK4 but I purchased size 37/38 which fit me well especially with my wide feet

So upset these were required for my holiday tomorrow and have arrived today in a dreadful state, the holes are ripped and unwearable when I called they were not even bothered by this, no empathy or compassion, won’t be ordering anything from them again

Order GB06172025-007166974

Havaianas are not the good quality that it once was.

I recently ordered a new pair and they are not the spongy comfortable sole that they once was.

The customer service from this store is beyond pitiful… they sent out men’s size 12 in white instead of ladies red in size 4. After several emails they eventually asked me to prove their mistake with 3 more photos of said mistake.
I then received an email stating they cannot fulfil my order the original product has been sold out and that I can keep the white mens pair as a gift. A gift…I have no one in my life that can wear size 12.
Beyond disappointed and will never shop here again. I did receive the offer of a €20 voucher which doesn’t even cover the average price of a pair of flip flops.
Where has good customer service gone!!!

The customer service in UK Havaianas e-commerce store is terrible. I have sent email inquiry 8 days ago, and the while time I'm being ignored. I provided all of the info and pictures of faulty product and customer service team still claims that there is some special manufacturer number on the straps, but it's not. I took a photos of the flip flops from every angle and there is nothing more I can provide. I believe they just playing with me so don't have to give me my money back or send replacement. My first Havainas flip flops ever and such terrible experience. I was better buying shoes from cheap brands.

Shocking customer service
I placed my order they took the payment then 4 days later said!
Sorry your order has been cancelled.

Wrong sizing and terrible customer service.
They send me the wrong size: I live in Europe, order a 37, they send me a Brazilian 37 which is EUR 39. I still have to pay for a change of size.
I agree with majority of reviews.

Terrible customer service and poor sizing.

Flip flops are small fitting and do not match standard sizing. Website charges £6 for delivery and then another £5 for you to return them yourself. Website returns are very difficult - instructions tell you to click a button that doesn’t exist and you end up having to use the chat functionality just to get a return label. All in, paid £11 to buy and return flip flops worth £20…

Paid for order, havaianas said order was not paid for, provided proof, got an apology, new order created, been waiting nearly 2 weeks now, not likely I’ll ever use this website again, customer service is rubbish and take around a week to even get back to you.

I had a very disappointing experience with Havaianas and their customer service. When ordering a pair of flip-flops, the website did not clearly differentiate between UK and European sizes. As a result, I mistakenly ordered a size larger than needed, despite selecting what was stated as my correct UK size.
Upon receiving the sandals, I realised they were too big and requested a return. To my surprise, I was told I had to pay £4.90 for the return – even though the sizing issue was not my fault. When I raised this with customer service, a representative named Ciara initially assured me that if I returned the item, I would receive a £15 voucher. However, after I completed the return, she backtracked and claimed it was a typo, offering only a 15% discount instead. This felt misleading and dishonest.
Overall, my experience with Havaianas was frustrating, and I would not recommend shopping with them. Their lack of clear sizing information, return policy, and misleading customer service make them a company to avoid. They robbed me of my money.