HATS Group Ltd Reviews 

The crew that brought mr Perletti home were very polite and respectful thank you so much
Mark and?

Mark and Georgian We were so grateful for the care and kindness shown to my mum . They treated her with dignity, patience, and genuine compassion, and it was clear they truly cared about her wellbeing. They always took the time to make her feel comfortable and respected, which meant so much to our family. Their support made a very difficult time much easier, and we can’t thank them enough for everything they did.

Peter our driver was punctual, caring and informative. An excellent driver and an excellent ambassador for Hats.

I the drivers were very helpful and kind to pick Michael Evan’s from west middlesex hospital
They were Sabina and Tyrone. Her driving was very smoth

Nasir was amazing picked us up and made the journey back home from GOSH pass much easier by him being friendly,caring and chatty.

We felt well cared for,safe and updated on progress throughout nothing was too much trouble.

Thankyou Nasir another top driver making our hospital trips less stressful.

The crew we had take us home on 14/01/2025 were absolutely fantastic, they were kind and caring and very helpful, they were under so much pressure but still were truly wonderful.
Thank you for making a very hard day end easier guys.
I would highly recommend this service and company.

Mark and Georgina were absolutely fantastic with my aunt. They were so kind, patient and explained everything to her. It wasn’t easy for them I’m sure as she is heavy and her flat is not easy to access which she hasn’t left it for three years and was so nervous about going to hospital. It was getting late -around midnight- for the return journey. They seemed a brilliant partnership. I am Maureen’s niece and more than happy to give this review snd send my thanks again and Maureen was very grateful.

Mark and georgina we very pleasant did a wonderful job espesially with our difficult stairs thank you both

Hazel is an amazing driver, always attentive and accommodating. One of my favourite drivers with the HATS group.

I couldn't have asked for a better experience getting to my destination. [HAZEL ] was incredibly punctual - they arrived a few minutes early and even called me to let me know they were nearby, which really helped me plan my time.
The transport was spotlessly clean, with comfortable seats and a smooth, safe drive. They were also a pleasure to chat with - friendly, respectful, and great at reading when I wanted to have a conversation or just relax quietly. Navigation was seamless, and we arrived exactly on time without any unnecessary delays.
I felt completely safe throughout the journey, and they even helped me with my son’s buggy when we got to my stop. Would absolutely book another ride with them anytime and highly recommend their service to anyone looking for reliable, courteous transport.

The ambulance crew Mark and Adam are absolute gentlemen. Feels very safe with them while on transport. Both very friendly and professional.

Thank you Mark for your support with my uncle and aunt. Excellent care and support, top man.

My driver yesterday was absolutely fantastic. Nothing was a trouble he had a wonderful sense of humour and made his passengers very welcome.

A very smooth ride.
His name was Mizaur and took me from Thornton Heath to Queen Marys Hospital

Joanne and Adam where absolutely fabulous made our visit to kings so good.

Booked through patient transport to go to Kings hospital and had booking references for both the outbound and homeward journeys. After my appt went to patient transport only to be told that they didn’t have me booked in for the journey. Gave them the reference no and was told nothing to do with them and told to ring patient transport booking. Phoned the number I booked with and the lady at the patient transport desk I’d just spoken to answered. She looked at me and said I’ve told you I can’t help you and sent me back to the department I’d had my appointment with as it was nothing to do with her. It took an hour of phoning by the department to get patient transport to accept they had me as a patient to go home. Meantime I had run out of oxygen.
Thought this might be a one off issue, but have since had another appt where the transport turned up an hour before my appt which is a two hour trip. No apologies for the fact I might be delaying getting to my appt. I phone the hospital to let them know I was running late due to patient transport, they wanted to know how much longer I’d be. I had to interrupt the second crew member from his personal call to find out and he replied I know what time your appt is and your late and will be over an hour late. The second crew person spent the whole time on his phone chatting to his friends and then dropped me outside the hospital to make my own way to the dept. For the journey home, I have been here over 4 hours so far and still no sign of transport arriving to take me home. Continually being told it will be another 20 mins. Again oxygen had run out, was given a cylinder to use which has almost run out as well.

Was supported by the HATS team in their Chelsea and Westminster hospital. Their team lead Hina was really good in keeping tabs regarding updates. As we were supported with the SGH team but the ETA was later in the day. The team immediately supported us with a transport and was able to arrive back to the hospital in time for medication rounds.

They were very friendly and thoughtful. Was nice to have a bit of a chat.

Very helpful and courteous staff, Jay & Farhan, brought my mother home after she was discharged from hospital. They really went the extra mile - thank you!

Amazing team. Really very grateful for the compassion and respect shown to my elderly mum. Wasn't easy getting mum up and very narrow staircase but they worked together to do so gently. Couldn't be more grateful for these lovely people.

My son Seth is at Abbey Court School and travels with Hats transport. I would like to thank the staff on the bus for all they do for my son . Through their commitment and dedication, they have helped my son now know how to wheel and independently move about on his wheelchair. Thank you so much.