Harrod Horticultural Reviews 

1,027
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I recently ordered two of the modular metal raised beds. They were delivered within a few days, but unfortunately one of the parcels had been mishandled in transit causing damage to the contents.... See more

Rated 5 out of 5 stars

Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb i... See more

Company replied

Rated 1 out of 5 stars

We are a garden design and construction business based near Tunbridge Wells and have spent thousands of pounds in the last few years with Harrod. Unfortunately this time, on a critically important pro... See more

Company replied

Rated 5 out of 5 stars

I ordered two raised beds recently. The quality is superb and they are very sturdy; they look good too! Unfortunately, the corner fittings and instructions for one of these did not arrive with the p... See more

Company details

  1. Garden
  2. Garden Center
  3. Garden Furniture Shop
  4. Land Allotment
  5. Outdoor Furniture Store

About Harrod Horticultural

Written by the company

Over 65 years of UK Design and Manufacturing experience have made Harrod Horticultural a leader in garden product design.

Based in Suffolk, we design and manufacture many of our products in our purpose built factory using established and advanced new techniques.

Our range has expanded over the years from our best selling fruit cages and raised beds to now include garden arches, garden furniture, pergolas, obelisks, planters, garden furniture, trellis, netting, greenhouses, boot room and much more.

SOCIAL MEDIA

Instagram - @harrodhorticultural

Facebook - @harrodhorticultural

Twitter - @harrodhort

Pinterest - @harrodhort

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,027)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking service for an ordered an off the shelf product from…

I ordered an off the shelf product from them on 6th of June. They did not bother to despatch it for almost two weeks - 19th of June
Fact that I live about a mile away from them, Still they had to sent it first to Norwich, so that it be delivered
3 weeks I have had to wait for this to be finally delivered, in two parts in two separate deliveries.
You need to get someone in your office who understand how not to waste money
The delivery service were not in error here, it was you who did not have it collected for two weeks

23 June 2023
Unprompted review
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Reply from Harrod Horticultural

Thank you for your review and sincere apologies for the delay you experienced with your order. We use a courier who collects the goods and then they are taken to a main depot for sorting. With the volume of orders processed it unfortunately proves impractical to sort out local orders. Apologies again for the delays, your comments have been passed on to our despatch team.

Rated 4 out of 5 stars

Products great

Products great, great quality, but a couple of occasions had delays on delivery dates after pre-ordering which can be frustrating.

10 April 2023
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Reply from Harrod Horticultural

Thank you for your kind review.

Rated 4 out of 5 stars

Good products

Good products, delivery time a little slower than I would have liked to be honest. However ok once we received them.

9 April 2023
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Reply from Harrod Horticultural

Thank you for your kind review and apologies for the delays you experienced.

Rated 5 out of 5 stars

Excellent service

Excellent service, even down to supplying a small tin of enamel paint to cover up a scratch.

1 April 2023
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Reply from Harrod Horticultural

Thank you for your kind review.

Rated 5 out of 5 stars

First class service

Super speedy delivery.
Very well packaged and an excellent product.

8 April 2023
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Reply from Harrod Horticultural

thank you for your kind review it really is appreciated.

Rated 5 out of 5 stars

Raised bed

Well made and easy to assemble, (not by me), much quicker with power screwdriver, but don’t forget to order the liner at the same time. 18” high less bending for me and hopefully hare proof.

8 April 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased you are happy with the raised beds.

Rated 5 out of 5 stars

Pleased with this purchase

Pleased with this purchase, good quality and blends in to the garden better than I though it would. Plenty of height for plants and keeps the fish, dogs & grandchildren safe.
Would recommend having help to put together and netting definitely simpler to fix with 2 .

6 April 2023
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Reply from Harrod Horticultural

Thank you for your kind review and so pleased you are happy with the pond cover.

Rated 5 out of 5 stars

Metal Roman Arches

This is a second purchase of Roman arches from Harrod Horticultural. They fit together well and are great quality as well as looking good.

5 April 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased to hear you are happy with the Roman Arches.

Rated 5 out of 5 stars

Beautiful furniture in daily use

Beautiful furniture in daily use. The delivery team were extremely helpful delivering late in the evening on what was a very long day for them, to find the table couldn’t be put together they reloaded it on the van and returned with a replacement the next day.

2 April 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased to hear you are happy with the furniture and glad the table could be replaced quickly for you.

Rated 5 out of 5 stars

The 2 tier plant support is really…

The 2 tier plant support is really useful for tall plants that also have lower growth. The product is good quality although it's already rusted and I think a better finish is achieved when supplied 'unrusted'. It arrived in good time and was well wrapped.

1 April 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased you are happy with the plant supports.

Rated 5 out of 5 stars

The click and lock cage is very good…

The click and lock cage is very good for strange shaped plots is a strong cage for fruit . The net is very good and birds can land on it and not get tangled.

12 April 2023
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Reply from Harrod Horticultural

Thank you for your kind review and really pleased to hear you are happy with the cage.

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