Harrison Cameras Reviews 

Excellent service in store as usual when selling photographic equipment

First Class experience. Rang up at 9am on Monday morning and spoke to Caroline about a Fuji XT-30 II Harrison’s were showing as in stock (which I’d ordered as ‘in stock’ elsewhere, which then turned out not to be), and I needed it for a rapidly approaching holiday.
Caroline was very helpful, friendly, and confirmed their actual stock and talked me through the options to secure and pay for said camera… which arrived at 10am the following day (on standard delivery which is quoted as 2 - 4 days).
Now, I suspect that I was just a bit lucky to get it so fast, but the quality of service really did take any potential drama out of the situation.
If only every online purchase was as enjoyable…

Extremely poor "customer service" (is an understatement)
They pushed me to contact the manufacturer to get parts replaced , when I know the contract is with the retailer , but I did as suggested (as I liked the product)

Repeatedly kept them informed with regards to progress, and at least two times I said if the problem wasn’t sorted by the manufacturer I would have no choice but to return the product…..
"Let us know what happens , keep us informed , thanks for the info" was the replies…. I kept them informed at every stage.

So the parts arrived approx 6 weeks after purchase, and they didn’t sort the problem….so I informed them that I wanted to return for a refund…..
And suddenly their response was "oh sorry we can’t take them back as they’re over 30 days old"

Had to get PayPal involved to get a refund …. They sided with me as I had everything in black and white via email.

I wouldn’t recommend this company to my worse enemy …. And I certainly won’t be buying from them again…..
Caroline needs to take a course in customer service …..

Excellent service, good prices, simple to order.

Went above and beyond to get my order before my holiday.

Courier company messed up, Harrison's made sure the camera and film arrived before I left to the airport.

I was looking for a used Nikon 200-500mm lens and found 2 with the main used equipment places I've used in the past. But only in 'good' condition. Then I found one on Harrison Cameras, cheaper and in 'excellent' condition and with a better rate for next day shipping with DPD. The whole order process was seamless, the email communication was great as to when it was packed and shipped. The lens itself was exactly as described and looks almost new, and on a test run performs perfectly. I will absolutely be using Harrison Cameras again!

Bought a used camera online from Harrison cameras yesterday, just before the 2pm cut off for next day delivery option. Camera arrived just under 24 hours later, which was impressive, but even more-so, in my opinion, the camera far exceeds the condition described in the listing. It is in great shape. Really impressed with my first dealing with Harrison cameras, and know for sure I will use them again in the future. Thank you Harrison cameras for making this a pain free purchase, a lot of other retailers could learn a great deal from you on customer care and service.

The photo albums ordered were exactly what I needed/wanted. It is difficult to find traditional albums these days because people take/keep pictures on phones. They forget that in the future these will be lost/forgotten and then they have nothing to show to future generations.

Ordered Canon 180mm Macro lens described as Very Good condition on Friday. Arrived Saturday even though next working day was Monday. Condition was pristine. Very happy with Harrison Cameras.

I purchased an Olympus Zuiko telephoto zoom lens yesterday from Harrison Cameras in Sheffield. the service provided by Harrisons was absolutely amazing. The salesman I dealt with was extremely courteous,friendly and knowledgeable. The lens I purchased was exactly as described on the web site and very reasonably priced. In all a superb company to deal with. I shall certainly be visiting them again when I am in need of further photographic equipment.
Many thanks Harrison Cameras.

Took in a oylmpus em5 camera that had a broken function button to see what advice they had for repairing it.they said they would send it away and would inform me of the repair price.they didn’t think it would be all that expensive for the repair and certainly worth repairing.paid the £10 for them to send it away and 2 weeks later they contacted me to say it was going to cost £350.just happened to be the same price as a couple of second hand ones they had in stock
I contacted Luton cameras after looking for other camera repairers who quoted £80 to repair.sent it of and it was repaired and fully tested for that price minus vat and postage
I feel that Harrison’s were clearly trying to rip me off and will not be doing any business with them in the future.I don’t recommend anyone else dose either

Harrison Cameras offered the best deal around for a second hand Canon EOS 6D Mk2 Camera.
This included a 14 day money back guarantee and a full 12 months waranty.

I ordered a 2nd hand Canon 7d Mk2, which had very low actuations. I chose to pay the next day delivery through DPD as I trust them but have little faith in Hermes/Evri.
I was kept informed by e-mail regarding my order, which is always welcome
I received my order & have to say I was more than pleasantly surprised.
The camera although 2nd hand actually looked brand new. It was exceptionally well packaged & was better than the Website described.
Although it is just a back up camera for me I am delighted with the service I received from Harrison cameras

Used the live chat to check a few questions on the camera, I got an instant reply and proceeded to order it. I had it in my hand the very next day. Fantastic experience.

I recently bought a second hand camera from Harrisons. I have never used them before.
The service was excellent. It arrived very quickly and extremely well packaged. The camera was exactly as described.
I had cause to contact customer services. They answered my email quickly and efficiently and very much to my satisfaction.

I was going to buy a used camera and was pleased to see that over £50 was post free to MAINLAND UK.

However when I went to pay, I discovered a charge of £5.99 for delivery to Scottish Highlands.
For a start Scottish highlands are part of Mainland UK.
Secondly, I do not live in the Highlands, so I was not going to pay for delivery. I decided to buy elsewhere - with FREE postage.

I wrote to customer service, but received no reply.

The website was simple to follow. I found the camera I was looking for and it ticked all the boxes. Ordering and delivering was complete within 24hrs.
I'm now tinkering with my D500. All seems well with camera.
Harrison offer an extremely reliable service and I will definitely be viewing their website regularly.

Harrison Cameras, are one of the best suppliers I’ve used. Their products are competitively priced and their service is second to none.
This is the same if you visit their shop or order online.
I’m happy to recommend them to everyone, including friends or family.

Beware that if you return an item to Harrison Cameras, they will charge a 20% "restocking fee", even if all you've done is open the box! The more reputable camera stores do not do this. (They certainly don't put the open box on sale for a 20% reduction, either, so they just pocket a chunk of this.) The man wasn't exactly friendly in putting this across and just tried to make me feel stupid for not trying a demo in the store first. The whole thing demonstrated a remarkable lack of goodwill, especially after I'd just been discussing a big purchase with them, needless to say I'll now take that custom elsewhere...

Prior to this I've had pretty mixed experiences with them. Compare this to the Wex stores in the surrounding cities, which Sheffield would likely have if this store didn't exist, those feel like real camera shops and the staff are always great.

I had an issue with the item I ordered. I emailed customer services regarding this and within three minutes (yes three minutes!!!) the issue was resolved and a replacement offered at no extra charge. That’s what you call customer service.