Harrison Cameras Reviews 4,695

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, highlighting the quality and condition of items, even when pre-owned. Many people appreciate the competitive and reasonable pricing, often finding good deals and offers. The service is consistently described as outstanding, with fast and efficient delivery being a common theme. Reviewers also commend the knowledgeable and helpful staff who provide first-class advice and support. However, some customers also noted issues with product quality, specifically with flimsy frames and glass that broke easily. A few other people also felt that the in-store pricing was higher than online. Some reviewers were not happy with the staff, describing some interactions as rude, blunt, or dismissive, and mentioning instances of understaffing and long queues. There were also concerns raised about courier services delivering parcels to the wrong address and disagreements regarding the assessment of product condition during part-exchange.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are delighted with their purchases, noting... See more

Price

Users describe positive interactions with price, often finding competitive and reasonable prices. Many... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and outstanding service... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a joy to find somewhere that still offers proper good customer service. Having bought online before now had chance to visit in person. Was not disappointed, with staff member Rachel Rawson giving... See more

Rated 5 out of 5 stars

I had been looking for quite a while for an Olympus 7-14mm f2.8 pro used. They vary in price but settled for the one from Harrison Cameras priced at £600 in excellent condition. Ordered Monday deliver... See more

Rated 5 out of 5 stars

Good selection of what I was looking for. Good and very competitive prices, always got some offers on. Helpful staff, had a problem applying a discount code (my error I hasten to add) but quickly put... See more

Company replied

Rated 5 out of 5 stars

Flawless customer service is hard to find these days and Harrison Cameras earns my 5 stars. Part exchange was very good, better price than anywhere else for used, and there's a real knowledgeable per... See more


Company details

  1. Photo Shop
  2. Camera Store
  3. Passport Photo Processor
  4. Photo Lab
  5. Photo Printing Service

Written by the company

Sheffield based photography shop with over 50 years experience. Photography is our passion, we love it, we learn it, and we play with it every day! Huge range of new and used photography equipment, 1000's of products on display in-store. We are a community-based business. Free customer car park


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 71% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

EXTREMELY HELPFUL AND APPROACHABLE…

EXTREMELY HELPFUL AND APPROACHABLE MAKING THE WHOLE RESALE AND BUYING PROCESS AND QUICK PICK UP AND DELIVERY SERVICE A PLEASURE - AS WELL AS HAVING THE MOST COMPETITIVE PRICES IN THE MARKET - HIGHLY RECOMMENDED AND ESPECIALLY FOR THEIR CLIENT SERVICES. MANY THANKS TO ALL THE TEAM

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company!!

Gave me a quote online, arranged collection of my kit, inspected my kit on delivery and paid me in full, as quoted, the next day. And thier price was the best I could find. All in all an excellent transaction and a delight to do business with Harrison Cameras. Would definitely use them again.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Bright, helpful and knowledgeable Store Personnel

Really helpful lady who, when I explained I needed a longer than usual flash bracket to allow my Godox V860111 to be triggered by my iT30 pro, was on to a solution immediately and a used 32-36 Metz bracket is in the post to me at a very reasonable price.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ewan

Excellent service from Ewan when I called in last week to leave a Sony camera for cleaning. I received an e mail saturday afternoon to say it was ready for collection along with a comment about my lens which was on the camera. Called again today part exchanged the lens for a new one (old one has been all over the world and had some hammer) EXCELLENT service from Ewan again. Also great to see a shop full of customers supporting an independant business THANK YOU

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service - delighted with purchase

Bought a second hand lens (15mm Summilux Leica mft) from Harrison Cameras and am absolutely delighted with all aspects of the purchase. Spoke with a rep before purchasing (to make sure still in stock / check condition etc) and was invoiced by email and paid for the lens. It was delivered next day (earlier than expected!!) in bombproof packaging and the condition of the lens was spot on, if not better than I had expected. Outstanding service, fabulous lens - thank you so much.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience selling stuff back to them!

Well I always thought that Harrisons cameras were a decent company...until I sold them some camera gear!
Took a Lumix GX80 and a three Lumix lenses in that were mint (camera still had box) the guy that served me took ages checking the stuff over and decided that he couldn't give me the price I wanted on the lenses as they had fungus inside them (more of this later) but the weirdest thing ive ever heard was about the camera body, he showed me a tiny red painted spot in a tiny recess inside the built in flash, something that I had ever noticed before (i dont think anyone else would have either) so told me he couldn't give me the mint condition offer as he didnt know what the spot was??? (You work that one out for yourself)
Now going back to the lenses, as I mentioned above. I took the other lenses and my Leica Noctovid binoculars that I kept with the others to a pro friend of mine and asked him to double check the glass for me and assured me that there is no mould or fungus whatsoever on the internal surfaces of the glass!
Yes, I did walk away with the money they offered me but I needed the cash urgently and to be honest I couldn't be bothered to carry the gear all the way home again but I definitely wont be using Harrisons again and I was intending spending quite a bit of money with them in the near future...a new Leica scope when I get my finances in order.
Ill stick with the other mail order companies in the future.
Sorry Harrison but I actually thought you were a genuine, honest dealer but you have just lost a valued customer...yes, even my Leica Noctovid binoculars were bought from you AND two of the lenses I sold back to you.

25 February 2026
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

Thank you for taking the time to share your feedback. We genuinely value your past custom—especially knowing you’ve trusted us with high-end equipment like your Leica Noctovids in the past—and we are very sorry to hear that this recent trade-in left you feeling undervalued.

Regarding the grading: we strive to be as transparent as possible, though we realize how frustrating it is when our assessment differs from your own. Our technicians use high-intensity light and magnification to check for internal issues like fungus; even early-stage spores that are invisible to the naked eye can affect the resale value and the warranty we provide to the next owner.

As for the 'red spot' on the GX80, our 'Mint' grading is reserved for items that are indistinguishable from new. Any unidentified markings or indicators—even in a recess—require us to be cautious to ensure the equipment hasn't been tampered with or previously repaired.

We would hate to lose a valued customer over a misunderstanding. If you’d be open to it, we would appreciate the chance to chat with you further about your experience. Please feel free to ask for Michael or Jonathan next time you are in, or give us a call directly. We’d love the opportunity to put this right before you look elsewhere for your Leica scope.

Rated 4 out of 5 stars

Professional shop

This camera shop is staffed by enthusiastic experts with a good range of second hand equipment. However, I took my Lumix camera to them for a repair estimate which came back at over £400 - about the price of a second hand one on eBay. I declined and then managed to get it repaired for £115 using a service advertised on eBay. So if repair estimates seem high, you might want to get a second opinion!!

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Very Busy And Very Understaffed.

I visited the shop on Monday 16th and again on Tuesday 17th, and unfortunately both experiences were extremely disappointing.
On Monday, the store was clearly understaffed for how busy it was. There were only three members of staff behind the counter. While they appeared to be doing their best, the queue continued to grow with no sign of improvement. After waiting a considerable amount of time and repeatedly being told, “We’ll be with you as soon as possible,” I eventually had to leave without being served. What was particularly frustrating was seeing other staff members come downstairs, walk past a shop full of waiting customers without acknowledging anyone, and then return upstairs. It felt very dismissive.
I returned on Tuesday hoping for a better experience, but it was much the same. Again, only three staff members were serving and the queue was long. This time I decided to wait. Unfortunately, the service I received was not worth it. The older gentleman who served me (tall, glasses, beard) was rude, blunt, and dismissive throughout the interaction. When I even asked if I should wait for another member of staff as he seemed busy or uninterested, he responded with sighs and sharp, abrupt answers to my questions.
Overall, it was a very uncomfortable and frustrating experience. The lack of staffing and unwelcoming attitude from said staff member made what should have been a simple visit unnecessarily unpleasant. I left without making a purchase.

17 February 2026
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

I am so sorry for your frustrating experiences on Monday and Tuesday. We are currently navigating unexpected staff sickness on top of scheduled holidays, which led to the long queues. However, this does not excuse the poor service you received.

I want to sincerely apologize that our office staff did not step in to assist on the shop floor when they came downstairs. I am addressing this internally so that our entire team knows to support the front counter when it is busy. I am also looking into your interaction with the staff member on Tuesday, as being rude and dismissive is entirely unacceptable and not the standard we set for our customer service.

Thank you for bringing this to my attention so I can fix it. If you would be willing to give us another chance, please contact our sales team and ask for Michael, I would love to personally make this right for you.

Rated 5 out of 5 stars

Second hand camera purchased

Having purchased a second hand camera in October 2025 and only just having had the film developed, I can now leave a review as I can confirm the camera works!

Excellent service from Harrison Cameras.
My only negative would be the courier who left the box outside in the rain. Thankfully I noticed it had been delivered quite quickly so retrieved it, and the camera itself had been generously wrapped in bubble wrap.

I'd look to Harrison Cameras again if I wanted to buy a camera.

25 October 2025
Unprompted review
Rated 3 out of 5 stars

Mixed feelings regarding Harrison Cameras.

I have mixed feelings about Harrison Cameras. I first shopped with them in the late 70's , buying a new Pentax K1000 film camera with standard lens. I was 20 years old and knew little about the ins and outs of photography. Some forty odd years later and many thousands of pounds lighter in the pocket, I think I know a little more than I did then. My enthusiasm is still there and I still get a buzz from walking through the Harrison doors to possibly purchase a mouthwatering addition (usually preowned ) camera or lens.
I think back to the busy Saturday afternoons when Ron, his two sons, and the rest of the team spoke with friendliness, enthusiasm and more importantly knowledge about the stock.
During the last couple of years I have, after a purchase, left feeling somewhat disgruntled even though tempered by the fact that I have come away with the item I wanted. I mainly refer to items taken in for part exchange. Regarding any lenses that have been submitted, there has always in the recent past a "slight fungus " reference which always drastically reduces the value of a trade in, even down to a £10 recycling value, lenses that had been checked by myself before the attempted trade-in. The most obvious recent example of this was a telephoto zoom lens which was a temporary fill-in for an impromptu visit to Liverpool which was purchased from a very well established online company a few weeks previous to the trip. A while after this 'trip', I wanted another focal tele lens and took it in to Harrisons as a part-ex. I was told that there was signs of fungus present which I did not believe as I had checked the lens at length with a torch and magnifying glass before taking it in and found no such evidence but the staff member was insistent. I purchased the lens I wanted, took the previous lens home and returned it from where I purchased it from. They professionally checked it out and rated it "excellent " and paid me a top price for it after I originally purchasing it just ten weeks prior to reselling it to them. There has been other encounters in recent times at the store that have left me less than totally happy and I feel that after all these years I should divert my time, purchases, and more importantly, hard earned cash to an online dealer who gives me the service I am totally happy with.
I am pleased that after all this time that the Harrison business is still a part of Sheffield but I do wonder whether I will be a customer in the future.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Top Team to Deal With

Never had a bad experience with these guys, always very helpful and friendly and knowledgeable, some nice gear there too.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Seems a decent firm to deal with.

Ordering was easy, website was helpful and not loaded with garish unwanted links, and the prices were reasonable Not the cheapest, but good and going by previous experience with Harrison I am more confident using this company. Previous order arrived promptly and was exactly as it should be. I look forward to the same with this order. Plus, it's nice to support the smaller firms rather than the giant organisations (hopefully they treat their staff better, too!)

Update 11/02/2026 - As expected, the items arrived in good time, and were well packed. The main item (a Sigma 16-300mm lens) has been working superbly too! Great firm to deal with.

28 January 2026
Unprompted review

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