Harrison Cameras Reviews 

4,708
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members who provide helpful advice and guidance when choosing equipment. Consumers consistently highlight the fantastic product selection, competitive pricing, and efficient transactions that make purchasing seamless. People also note the remarkably fast delivery times and secure packaging, ensuring items arrive in wonderful condition. However, some customers also noted frustrating issues with delivery services, mentioning problems with specific couriers leaving parcels outside in the rain or delivering to incorrect addresses. A few reviewers were additionally dissatisfied with high repair estimates or unexpected disagreements regarding product conditions during trade-ins.

What people talk about most

Product

People report positive experiences with product quality, expressing satisfaction with items arriving as... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting speedy and timely arrivals.... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided. Consumers... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, enthusiastic, and extremely... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great deals. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flawless customer service is hard to find these days and Harrison Cameras earns my 5 stars. Part exchange was very good, better price than anywhere else for used, and there's a real knowledgeable per... See more

Rated 5 out of 5 stars

Very knowledgeable staff, helped me in choosing a new camera. Mention here to those who assisted me on my 3 visits - Sian helped in explaining the different types, later Jonathan gave helpful info on... See more

Rated 5 out of 5 stars

Every thing seemed straight forward. Details of purchase were as listed. Goods arrived as promised and securley packaged. First impression on opening the package was good. The co dition of the ca... See more

Rated 5 out of 5 stars

Bought a second hand lens (15mm Summilux Leica mft) from Harrison Cameras and am absolutely delighted with all aspects of the purchase. Spoke with a rep before purchasing (to make sure still in stock... See more


Company details

  1. Photo Shop
  2. Camera Store
  3. Passport Photo Processor
  4. Photo Lab
  5. Photo Printing Service

Written by the company

Sheffield based photography shop with over 50 years experience. Photography is our passion, we love it, we learn it, and we play with it every day! Huge range of new and used photography equipment, 1000's of products on display in-store. We are a community-based business. Free customer car park


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,708)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

A big let down and wouldn't use again.

Have dealt with them several times before and have always rated them highly. Unfortunately, however, I could not do the same this time.

I took four lenses down to part exchange after having received a quote via email. Harrison's initial offer was far below that I'd received from WEX but Harrison's had the item I wished to purchase in stock. When I pointed out that their offer was far below the other offer, they immediately said they could match it. All good so far.

Travelled down with the lenses, left them with them to check over only to be told that all 4 were in unsaleable condition because of fungus. One lens was brand new and all four had been checked over already at WEX.

I appreciate that they need to check things themselves, but all four being rejected seemed a little suspicious. I think they probably over-promised on the valuation in their effort to match WEX.

To make sure that what they had told me was genuine I paid to have one lens (the one that had never been used) independently assessed. It was classed as mint.

If they didn't want them, that's fair enough but their justification seems unreasonable.

All lenses have since been sold and the new owners have been totally happy with them.

So all in all a disappointing experience that has definitely put me off using Harrisons in the future.

5 November 2022
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

Hello, I am really sorry to hear about your feedback regarding your recent visit to our shop. Customer service is very important to us and we do our best to stick to our original quotations where possible. On this occasion your items were inspected by a member of our team and, unfortunately, found to have fungus present inside the optics. Fungus spores can start off very small but if left they can increase in size and ruin the optical coatings. This being the case we were unable to go ahead with our original valuation in this instance. I do appreciate your disappointment with this but we do hope that you will try us again in the future.

Rated 5 out of 5 stars

Always excellent service over the years…

Always excellent service over the years I’ve used Harrison’s! Mentioned in conversation one time my old Nikon D750 I used to have hadn’t been for a recall service with Nikon and even though I’d not bought the camera with them they sent it off for me!! They go above and beyond 😊

28 December 2022
Unprompted review
Rated 5 out of 5 stars

Unbelievable

Unbelievable! Free customer car park, easy to find location. Huge stock, and having listened to my garbled list of priorities, the young lady produced a Nikon camera body, explained all its operations, then matched a lens to my requirements, and she hit the lower end of my budget, not the upper end. Highly recommended. DD Retford, Nottinghamshire

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with first order!

Ordered my first lens from here recently, arrived in even better condition than advertised. Fast shipment and a great price. Very happy customer, will definitely order again.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

I bought a used 5D MarkIV Nov 2022

I bought a used 5D MarkIV Nov 2022. I can hardly call the camera used as it had only a 75 shutter count, almost new. I had issues with my payment method, so I had to reach out to them and the customer service agent that attended to my query was very helpful. The package came in earlier than I expected. The camera works great and I am very happy with my purchase

17 November 2022
Unprompted review
Rated 1 out of 5 stars

Could do better

Paid for next day delivery of an item.
I was told it would arrive the next day.
It didn't.
So I enquired, and was told it would arrive the following day.
It didn't.
So I enquired, but received no response (ie, I phoned on the friday afternoon, and no one was available to answer my call, so I left a message on the answerphone, but nobody got back to me that day).

30 November 2022
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

Hello, apologies for the delayed delivery of your order. Unfortunately DPD had some unexpected delivery delays last week which resulted in a handful of orders not being delivered in time. All emails from last Friday have been responded to, our offices are closed over the weekend Im afraid. Kindly email us with your order details and we will of course refund your delivery costs.

Rated 5 out of 5 stars

I Used Harrisons Cameras for the first time very professional

I used Harrisons Cameras for the first time and it will not be my last. Item was cheaper than other company's on line. I saved between £10-25. Very quick postage, came quicker than expected. Very professional in handling my order. Will definitely use Harrisons cameras again.

8 November 2022
Unprompted review
Rated 4 out of 5 stars

For website administrator

Someone needs to revise the order acknowledgement email — the font sizes, layout and images are all wrongly displayed on some modern devices, like a phone for example, and it shows as From: Website. Also, why report the customer's IP address, was it coded about 20 years ago?

14 October 2022
Unprompted review
Rated 2 out of 5 stars

Stock availability issues

Not very happy. Placed order on website, order confirmed, 2-4 working days despatch/delivery, followed by an email to say items out of stock and May or may not be available for despatch in 7-14 days. If indeed they do arrive within 14 days it is not an issue for me on this occasion. However, if I’m then advised that they’re still unavailable, which seems to be the suggestion, that would create problems for me. This information should have been there at the time of ordering.

20 October 2022
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

Hi Jennifer, thank you for your feedback and I am sorry for the inconvenience. Unfortunately, several items are proving difficult to source currently due to a number of reasons. We do our best to keep customers informed of stock availability; this being we show an out-of-stock message on the product page before placing the order and we provide regular updates via email with any delivery dates we are provided by the suppliers. I am very sorry that on this occasion we could not fulfil your order in the specified time.

Rated 5 out of 5 stars

Excellent service from Harrison Cameras

Free next working day delivery was a bonus when I decided to order a DJI Mini 2 Fly More Combo Kit from Harrison Cameras. Delivery was on time and I was soon out and about flying my new drone.
Brilliant.

Thank you.

3 September 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend Harrison Cameras

I highly recommend Harrison Cameras. Their service is second to none, nothing's too much trouble and all the Staff are very helpful & knowledgeable. New & especially used, I know I will receive the same level of service and get an honest, truthful appraisal of the condition and the peace of mind that all items are tested and checked before sale. Most of my purchases are now online, it's so quick and easy to order and the delivery service from both Harrison Cameras & Dpd is outstanding.

9 October 2022
Unprompted review
Rated 5 out of 5 stars

Frequent return customer to the shop…

Frequent return customer to the shop over the past few years. The staff are always friendly and very knowledgable. I have had no issues with the cameras or excellent service I have received every single visit.
It is a super shop and well worth a visit for the all types of photographer. Camera shops like this are few and far between and they certainly keep the family owned feel to the shop, I simply don't go anywhere else.

8 October 2022
Unprompted review
Rated 5 out of 5 stars

Good all round service

Very good response to questions pre-purchase. I purchased a used lens which arrived quickly and was as described. Will definitely use again.

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Great service! And fantastic camera!

Another great experience with Harrison Cameras. I traded in the crop sensor camera I purchased from them on another seconhand full frame camera.

I settled on the D800 on their site after speaking to an advisor. There was an issue with DPD, which was beyond their control, but everyone I spoke with or dealt with were professional and friendly.

The camera itself was fantastic, it looked like it had just been taken out the box. After sourcing a data cable for it I was able to use the camera today for the first time, and the results are amazing!

The whole experience of dealing with Harrison is a pleasure and you get very good advice, they are without doubt my go to shop now!

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Just got delivered Sony 16-35mm f2.8…

Just got delivered Sony 16-35mm f2.8 lens.
From the very beginning I had no issues with communication with the store! They have professional and knowledgeable customer service. The delivery was fast (22hrs) and the most important: genuine UK product for a very competitive price. Thank you very much Harrison Cameras! I will not look anywhere else for the next photo equipment purchases.

17 August 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look