Absolutely supberd service from start to finish, Constantly keep updated on case , Really helpful if you need to contact for any reason, Would definitely recommend to anyone struggling wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot thank the team at Harper McDermott enough for their incredible support. From the very first phone call, they made me feel heard, understood, and completely reassured during a really stressful... See more
We all hope never to need a Trust Deed but if you do, don't hesitate to engage with Harper McDermott. Thomas has worked with us this year to solve a very complex financial situation. He provided us w... See more
Company replied
From my first contact with an advisor to the ongoing help and support they have been excellent. I only wished I'd gotten in touch with them sooner( waited a year) and I could have saved mysel... See more
Company details
Written by the company
We are one of Scotland’s largest insolvency firms with over £250m of debts under our management. Our team of around 70 people are led by highly experienced managers with customer service always at the core of our business. Since 2009, Trust Deed Scotland®, part of the Harper McDermott group, has grown to be an established household name for debt help. Our advice team have helped over 30,000 people in Scotland with their unaffordable debt. Whether you have a Trust Deed or a Debt Payment Plan under the Debt Arrangement Scheme, we are here to answer your questions and support you at all times. Harper McDermott will support you every step of your debt journey, guiding you through key milestones and helping you navigate any changes in your circumstances along the way.
Contact info
The Reel House, 7 West, Regent Street, Glasgow G2 1RW, G2 1RW, Glasgow, United Kingdom
- 01412783989
- enquiries@harpermcdermott.com
- www.harpermcdermott.com
4.8
Excellent
155 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Harper McDermott
Hi,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
My mind was put at easy and my monthly…
My mind was put at easy and my monthly payments reduced to a managble amout. They really helped me tackle my money worries and greatly improved my stanadrd of life throughout the Trustdeed.
9 July 2025
Unprompted review
Reply from Harper McDermott
Hi Nicholas,
Congratulations on coming to the end of your debt solution!
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hi Chris,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be supportive, empathetic and helpful, and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Perfect help
Great communication from the start,
Helped me sort out my issues, turned things round and helped sort out my debt. Answered all questions i had
26 June 2025
Unprompted review
Reply from Harper McDermott
Hello,
Congratulations on completing your chosen debt solution! Karlie was delighted to call you and deliver the good news that you can now enjoy a 𝗯𝗿𝗶𝗴𝗵𝘁𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hello,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be professional and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hi Michael,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
No problem at all everything went so…
No problem at all everything went so smoothly no complaints
16 June 2025
Reply from Harper McDermott
Hi Freda,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Sean from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hello,
Congratulations on completing your chosen debt solution!
You spoke to Jacqui in our debt advice team just over 4 years ago, and we're glad that the advice given back then allowed you to choose a debt solution that best fitted your needs.
Karlie was delighted to call you and deliver the good news that you have now completed your Trust Deed.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Delt with my question super quick and…
Delt with my question super quick and fully sorted in one call.
18 June 2025
Unprompted review
Reply from Harper McDermott
Hi James,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
I was having problems setting up a…
I was having problems setting up a standing order which was causing me anxiety. I phone Harper McDermott and spoke to the most helpful, understanding and patient lady Michele who sorted out my problem. She put me on the right track, I wish I had spoken to Michele sooner. Thank you so very much 💫
18 June 2025
Unprompted review
Reply from Harper McDermott
Hi Linda,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful today and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Contacting Harper McDermott was the…
Contacting Harper McDermott was the best thing I could have done, being in debt was making me physically and emotionally unwell..and after 4 yrs of a fixed monthly payment I am now free of debt..I will never allow myself to get into that situation again. I cannot thank this company enough.
6 June 2025
Reply from Harper McDermott
Hello,
Congratulations on completing your chosen debt solution!
Nicola was delighted to call you and deliver the good news that you can now look forward to a brighter future.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Highly recommended!
I can’t recommend Harper Mcdermott enough! Very easy to set up with a realistic monthly payment for my Trust Deed. Just paid my last payment and now debt free!
16 June 2025
Unprompted review
Reply from Harper McDermott
Hi Megan,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Congratulations on making the last payment of your chosen debt solution. Not long now until you can look forward to the next chapter of your debt help story.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Laura was extremely helpful and very…
Laura was extremely helpful and very quick in assisting me.
6 June 2025
Reply from Harper McDermott
Hi Kevin,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Laura from the customer service team to be helpful and time-efficient, and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hi Moira,
Congratulations on completing your chosen debt solution!
Karlie was delighted to call you and deliver the good news that you can now enjoy a 𝗯𝗿𝗶𝗴𝗵𝘁𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Very helpful and supported me to get…
Very helpful and supported me to get out the financial hole I found myself in. Reduced stress and anxiety, ensuring I could continue to have enough money every month to spend time with my family and enjoy life!
28 May 2025
Unprompted review
Reply from Harper McDermott
Hi Mark,
Thank you for taking the time to share your experience with Harper McDermott & Trust Deed Scotland® – we really appreciate your kind words!
We're delighted to hear that Amy and the team were able to support you through a difficult time and help reduce the stress and anxiety you were facing. It's great to know that your solution has made a positive difference, allowing you to enjoy life and spend quality time with your family.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Very polite and friendly never had any…
Very polite and friendly never had any problems anytime
26 May 2025
Unprompted review
Reply from Harper McDermott
Hi James,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Nearly there now, My experience so far.
My experience with Harper McDermott,
Well to prefix you all I've been paying into the payment plan since October 2023 and should be free and clear in August all going well.
Just can't be more grateful for the service they have provided me.
Unfortunately things went south financially fairly quickly through ill health at the end of 2022, 1 surgery and a few months recovery later I found myself in damn near £9000 in debt to various lenders/credit cards etc with limited means to repay the debt I'd accrued.
I found myself down a hole, I was paying more out each week than what was coming in to try and make ends meet and still missing payments. I genuinely regretted surviving my illness at one point heading into depression and knew I needed help.
Looking back I was so ashamed to ask for help and just kept puting myself down, I'm a grown man with a family to keep FFS.
I found a way to swallow that pride to ask for help and quickly learned there was no need for the shame I felt or the pride I had to be "swallowed", From the start Harper McDermott have been brilliant.
We talked through my finances, no judgements made, they really just wanting to help you, I sent a few bills and the like through to them confirming my debt and my income vs outgoings and worked out a plan that worked for me. No more chasing interest that just keeps accruing, No more threat letters, No more anxiety when I hear the letterbox go, No more feeling that my family would be better off if I'd have just died.
It is just one repayment plan in place which was means tested to ensure I could afford the repayments. I can't recommend them highly enough so am recommending them to anyone reading this who needs the help I so badly needed, You can get your life back on track, just make the call and good luck to you going forward.
22 May 2025
Unprompted review
Reply from Harper McDermott
Hello,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
Thank you so much for sharing your experience. It’s incredibly brave of you to speak so openly about such a difficult time, and your story will no doubt resonate with many others who might be feeling the same way you once did.
We’re truly sorry to hear about the challenges you faced after your illness, and we’re so glad you found the strength to reach out for support when things felt overwhelming. It’s not easy to ask for help, especially when pride and worry get in the way but you did, and that’s something to be really proud of.
It means a lot to us to hear that our team could be there for you during that time. We know from speaking with both Laura in our customer services team recently and Matthew in the debt advice team originally that they were delighted to be part of your journey.
Helping you find a solution that felt manageable and fair was their top priority, and it’s heartening to know that the plan has brought you peace of mind and stability.
You're getting close to that final repayment in August, and that’s a huge achievement. One you’ve earned through perseverance and courage. We hope you’re starting to feel a sense of freedom and control returning to your life, and we’re so grateful to have played a small part in helping you get there.
Thank you again for your kind words and for recommending us. Please don’t hesitate to get in touch if we can help in any way going forward. Wishing you and your family all the very best.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Great service
Harper McDermott are incredibly helpful and I can't recommend them highly enough
15 May 2025
Unprompted review
Reply from Harper McDermott
Hi Paul,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful, and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Extremely understanding and helpful…
Extremely understanding and helpful with my current situation and my wife last health issues which has resulted in my work becoming limited. This has been a worry as I know trust deed was set up to help with financial difficulties etc. Andy Greechan in particular has shown good understand and empathy and willing to minimise this by contacting creditors with my case. My wife and I are both appreciative of the support and help in difficult times. I would highly recommend harper McDermott to anyone seeking support and guidance.
9 May 2025
Unprompted review
Reply from Harper McDermott
Hi David,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Andy from the annual review team to be helpful and that both you and your wife are happy with the service received thus far.
It's important to keep the dialogue open at all times, and that we can quickly resolve any bumps on the road towards a brighter future if they happen, so thank you too for the continuation of the trust bestowed upon us to deliver a debt solution on your behalf.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Trust Deed - debt not wiped at the end
Used this company for a trust deed in 2018. Once my 6 years were up, things have come back onto my credit file that should have been wiped. I have a bank account overdraft with over £2000 debt which should be gone but has appeared and put my credit score right back down and I have no chance of getting credit or a mortgage now. Contacted them and they directed me here there and everywhere and nobody has solved this problem. I would never recommend this company
31 March 2025
Unprompted review
Reply from Harper McDermott
Dear Md,
Thank you for your feedback.
We have continued to work on this matter for you and have now had confirmation from your previous bank account provider that your credit file has been correctly updated.
We entirely understand why you were frustrated with this matter, and, for our part, we apologise for the inconvenience this has caused you. We would also like to apologise on behalf of your previous bank account provider. This organisation should not have taken so long to update your credit file; however, this is unfortunately not the first time we have had a problem with this bank failing to update the credit file of their customers who have completed their Trust Deed.
We are glad that we were able to help you write off all your unaffordable debts, and we wish you well for the future. If you have any further issues with this bank, please do not hesitate to contact us, and we will do what we can to help.
Given the information we have received, this matter should now be closed.
Kind regards
Harper McDermott
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