Halo Holidays Reviews 

4,657
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and accommodating when organizing complex travel arrangements and finding affordable flights. People note that the booking process is extremely smooth, efficient, and entirely stress-free from the initial stage to the finish. Some reviewers were not happy with the lack of communication and poor customer support when trying to resolve complaints or get necessary assistance after completing the booking. A few consumers also mentioned encountering unexpected changes or difficulties regarding their travel details without receiving prior notification or proper guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Service

Consumers find service to be exceptionally reliable, praising staff members for providing smooth and... See more

Holidays

Customers consistently note positive experiences with holidays, praising the smooth booking processes,... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting smooth transactions and excellent... See more

Customer service

People report positive experiences with customer service, noting that agents are very patient, accommodating,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ella Adams has always been extremely helpful and supportive especially to us, senior citizens. We have been booking our flights with halo Philippines for at least 4 years now and Ella has been helping... See more

Rated 5 out of 5 stars

Finding a return flight home was becoming a massive headache until Halo Travels reached out. Working with Liza Mendoza was an absolute breeze! She was patient, clear, and answered all of my queries. I... See more

Rated 5 out of 5 stars

Shaun at Halo flights arranged our trip to Japan initially for April. Unfortunately the Middle East conflict made the trip unviable. Since then he has gone out of his way to reschedule everything for... See more

Rated 5 out of 5 stars

The gentleman that looked after me, Mason was amazing all the way through. Ensured all details were correct and managed all the times for transfers via bullet train and hotel. Everything was well expl... See more


Company details

  1. Travel Agency

About Halo Holidays

Written by the company

Halo Travels & Tours

Your Award-Winning Travel Partner

Book with Confidence with a British Travel Award Winner

Halo Holidays is a leading travel agency in the United Kingdom, and we're proud to announce that we've been awarded Gold in the British Travel Awards 2024! This prestigious award recognizes our commitment to providing exceptional travel experiences and outstanding customer service. So, whether you're dreaming of a relaxing beach getaway, an exciting city break, or an unforgettable adventure, you can book with confidence knowing you're in expert hands.

Your Holiday, Our Passion

Established in 2018, Halo Holidays specializes in crafting the perfect holidays with amazing deals, from budget-friendly flights and tailor-made travel packages to luxurious business class escapes. We're dedicated to providing you with the best travel experience possible, with a focus on personalized service and unbeatable prices.

Why Choose Halo Holidays?

  • ATOL Protected: Your holiday investment is safe and secure with our ATOL protection.
  • Expert Travel Consultants: Our team of qualified and experienced travel consultants is here for you every step of the way, from planning and booking to providing 24/7 support throughout your trip.
  • Tailor-Made Holidays: We specialize in creating bespoke holiday packages to over 300 destinations worldwide, ensuring your trip perfectly matches your interests and budget.
  • Affordable Travel Options: We offer a range of options to suit all budgets, from cheap flight deals to luxurious travel packages.
  • Personalized Service: We value each and every one of our clients and strive to provide personalized service that exceeds expectations.
  • Your Satisfaction is Our Priority: We're committed to ensuring you have a stress-free and enjoyable holiday, taking care of every detail so you can focus on making memories.

Plan Your Next Adventure with Halo

From stunning beach destinations to bustling city breaks, Halo Holidays has it all. Let us be your trusted travel partner and help you create the holiday of a lifetime. Contact us today and start planning your next adventure!

Last Minute Deals

All Inclusive Holidays

All Destinations

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(4,657)

434 reviews in the last 12 months

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Rated 5 out of 5 stars

Ethan has done a great job!

Ethan has done a great job in organising our holiday. He has been fastidious in checking the changes I made and tours I booked. I hope the holiday is as good as the booking experience has been!

23 August 2026
Unprompted review
Rated 5 out of 5 stars

The best!

A massive thank you to Ms. Ella Adams for helping my family sort out our tickets and seat plans for our Europe travel. More power!

23 August 2026
Unprompted review
Rated 4 out of 5 stars

Liza helped me through my booking…

Liza helped me through my booking process. She answered all my inquiries patiently, she gave me choices and gave me time to decide. She is really good. I can recommend Halo flight to family and friends.

21 August 2026
Rated 5 out of 5 stars

Brenda Lopez was very helpful

Brenda Lopez was very helpful, this is my second time to book my ticket in halo travel my experience was great can't complain, she assisted me in all my needs from start to end.

20 August 2026
Unprompted review
Rated 2 out of 5 stars

Abandoned

Abandoned

If you abandon a place, thing, or person, you leave the place, thing, or person permanently or for a long time, especially when you should not do so.

Halo Abandoned us!

Halo abandoned us, is a live extract from a live email, sent to Halo, even though Halo claims 24 hour monitoring service. When it comes to requiring or requesting assistance, that Halo is or was deeply involved within, corrective assistance will not be found at Halo. There moto should be “You’re on Your Own” and not “Here for you” as the company claims.

Halo gave no response or acknowledgement of our plight. The company abandoned both my wife and myself, to whatever fate, ditching us between Manila and Japan, while enroute to Heathrow! Halo choosing the most expensive route due to a cancellation, that wasn’t of our making.

This is a poorly managed and directed company, complaints in particular will never be properly addressed, refunds and repayments returned to Halo by the airline, as Halo were the acting agents, will only be returned to the rightful individual when 3rd party involvement takes place! With no apparent reason, Halo attempted to retain the funds returned by the airline, despite repeated requests, it took over 5 months to return the funds paid, even though Halo had already been creditted.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Halo.Philippines…

Thank you to Halo.Philippines especially to Ms Ella for assisting me and for answering all my queries about the flight detail. I recommend halo.philippines for booking your tickets specially going home to Philippines. Thank you

16 August 2026
Unprompted review
Rated 5 out of 5 stars

This is my second time booking a trip…

This is my second time booking a trip to Japan with Halo Holidays. The first time both the booking process and the holiday itself went smoothly, and our agent Shawn was there to help this process and smooth out any difficulties we may have encountered. He provided easy to follow hotel instructions and everything we needed such as train and plane tickets were easily accessible and having these dealt with took the stress out of booking them myself. This second time he has again been more than helpful, going above and beyond to provide a variety of different offers and solutions for my second trip. I would recommend anyone wanting to go to Japan to book with Halo and Shawn, and can’t wait to have a trip as brilliant as my one last year again this year. Thank you again Shawn and all the team at Halo!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

The booking process was simple and…

The booking process was simple and straightforward, and the service was excellent. The staff were friendly, helpful, and professional throughout. Everything was handled efficiently, and I was very happy with the overall experience. I would definitely recommend this company to others.

10 August 2026
Rated 5 out of 5 stars

It's a great pleasure to book in your…

It's a great pleasure to book in your company,Mam Brenda was the one who assisted me to book my flight,,She is very helpful, got my booking so quick..She was the one who assisted me last year aswell going home to Philippines..She is very approachable too..I give her 10 out of 10 score

12 August 2026
Rated 5 out of 5 stars

Brenda who works for Halo Travel was…

Brenda who works for Halo Travel was very helpful and patient with me. I ask Brenda if she could change my date of departure she was very kind to help me my quiry. Diffenetly i will use Halo Travel again.
L Wilson

12 August 2026
Rated 5 out of 5 stars

Excellent travel agent

I've made three reservations for my whole family with Halo Philippines for the past 1 year. Purchasing airline tickets can occasionally be overwhelming, particularly when you have other obligations. However, everything becomes simpler and less stressful with Ms. Ella Adams's support. She is just the BEST!... Everything was done flawlessly, almost like you had a sister you can rely on in trying times—prompt, accommodating, and attentive back-and-forth contact! They have my highest recommendation. God bless and more power!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and professional service

I came across Halo Holidays & Travels / Halo flights Uk, on instagram or facebook and made a research with the ideal dates that I was enquiring.
The services by Ella Adams is amazing, helpful and professional.. the booking process went very quickly.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

This was my one of unforgetable…

This was my one of unforgetable experience looking to book my flight when i encounter a staff from Halo Flight her name’s Ella she is kind and very polite as while talking asking my needs for my travel going back to Philippines,and that was great that she found a flight that apply to my needs,
Absolutely will be my travel booking everytime i go for holiday.Thank a lot ELLA…

6 August 2026
Unprompted review

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