HalloweenCostumes.com Reviews 

I strongly advise against ordering from this site. I purchased a Chucky costume for $40 plus $20 for shipping, totaling $60. Despite following the size guide, the costume arrived much too large and the fit was poor.

When I contacted customer service for a return, I was told I had to pay for my own return shipping (another $20) and would be charged an 18% restocking fee. If you do the math, between the original shipping and the return costs, I’ve effectively lost $40 on a $40 item. The "restocking fee" combined with these costs feels more like a 25% penalty just for trying a product that didn't fit.

Save yourself the headache and buy from a local shop or a site like Amazon, where they don’t penalize you for returns. Unless I plan on gaining 50 pounds to make this fit, I'm out of luck. Avoid this company.

Buy with Amazon if you're going to order online, at least they give you all your money back and don't steal money on top of it

The website is o.k. and the range of products very good but they rip-off the customers with the shipping cost. So be very careful not to let a good product price entice you into making a purchase, only to get ripped off on the shipping costs—that’s how a good deal can suddenly turn into a very bad one.

Answer to the question of Halloweencostumes: I don´t have an order number because as I wrote, the shipping cost is a rip-off and so I didn´t order the item HD1011184395 and the chat was without a solution for this. If you want to try to make it better for example with parcelmonkey ............ o.k., try and make me an offer which I am not able to deny. The parcel has a weight of 45 lbs. and the size is 35x31x21

Answer: Exactly this is your problem! Inflexible and the customer must pay the price for this bad behavior. 179.99 is a rip-off and it doesn´t matter if the money is going into your pocket or in the pocket of your actually carrier instead of finding better solutions for your customers.

Everything up until I returned the item was great after that it was a shambles. Waited almost 3 months for a refund which I only got because I bothered to call them and follow up. If I had forgotten about it or not bothered to call I would never have got the refund. Seems shady, won’t be shopping there again. Back to trusty old spirit Halloween!

i ordered a costume for my son 3 months in advance, with the economy shipping method that was suppose to arrive within 5 weeks, way before the time i needed it. eventually it never arrived. when i contacted them they said that since it was economy shipping, they can't help me and never got even a refund. would never buy from them again.

I ordered a costume Jan 19th for a party on Jan 31st. I ordered expedited shipping so it would get from MN to AK quickly. I paid for 3 day shipping. As soon as I ordered, it immediately said it would take 4 days. Ok no biggie. The order wasn’t processed for 2 days, and of course the costume is nowhere to be found. I tracked to package to UPS and it says it will be delivered by Feb 6th. Absolute garbage! Thank you Halloweencostumes.com for screwing up my 50th birthday party. I’ll make sure everyone knows about this. I called the customer service and they refunded me, but that doesn’t fix the problem I now have. I tried to be understanding about shipping late and paying for 3 day shipping but at this point, a refund doesn’t mean much of anything. I would give this company negative 5 stars if I could. Do NOT order from this company.

Amazing quality costume and excellent customer service!!!!!!!!!!

Genuinely awful company that does everything they can to keep your money, even when they don't hold up their end of the service agreement. I ordered 2 Halloween costumes and when they arrived, they were defective. It was too late to get a replacement in time for Halloween so I asked for a refund. Their policy says they charge you for return shipping AND an 18% restocking fee! Customers shouldn't have to pay that when the merchandise is defective, so I contacted customer service. First they tried to get me to keep the defective merchandise for 20% off. I said no. Finally they agreed to waive the fees, so I followed their instructions to send the merchandise back. I waited the (ridiculous) 4 week processing period for the refund to show, but it never did even though I could see that the package was delivered. It's like they hope customers will forget about it so they never have to pay out the refund! Luckily I kept records of everything because I finally got my money back by disputing the charge with my credit card company. And even then, this company tried to fight the dispute so it took longer than usual! I will never order from them again and I discourage others from doing so.

SCAM!!! DO NOT PURCHASE YOUR COSTUMES FROM THEM. LIED TO ME THAT MY COSTUME WASNT RIPPWD ALL SO THEY WOULDN'T REFUND ME. TOOK THE COSTUME, STOLE MY MONEY AND LIED TO ME.

Awful useless customer service. They use UPS Mail Innovations as their carrier. Check out the reviews for them You will never get your package or a refund.

I was not at all happy with the product I received. The size differences were very unreliable. I found customer service not at all helpful either. I will never order from this company again.

Very inflexible company and will not use again. Compared to other companies that are great about customer service, would not recommend using this service that is overly priced and not interested in customer satisfaction.

False advertising and DANGEROUS! I purchased the 25ft blow up Grinch. After 8 hours of it being up, it started to lose air. I called customer service, who was extremely rude and unprofessional. She repeated to me over and over “read the description, read the description.” Refusing to allow me to return this item! First, don’t advertise an item outside in the snow or outside with it snowing if it can’t be outside! Second, not sure who can fit a 25ft Grinch inside their house or who would want to do that.

Company is deceptive in shipping services and what they actually ship as. 3 to 5 day shipping is what I paid for. Upon calling usps I was informed that the service they shipped with is not 3 to 5 day and will take around 4 weeks. I called to complain and of course no remedy to ship me what I need in time. (It could've been a week late and it wouldve been fine but 4 weeks?) So whenever the item finally arrives it'll most likely be over the 30 day window from which I ordered it. I get why a company with a 30 day return window wouldn't want to insure its customers get said item within that time.

I wanted to love this company but unfortunately, I cannot. My husband and I got an animatronic and it was working fine when we tested it upon arrival. We did not use it fully until Halloween night . It only worked for an hour unfortunately. Which was extremely disappointing as we had it at the door with us . It’s been well past the return date and I’ve emailed several times and used the contact us button. I couldn’t predict it wouldn’t work for Halloween to get within the return window. I’m disappointed as I’m a huge animatronic lover (we have 12) and this is the only one I’ve had an issue like this with. It was very expensive for it not to work and in this economy that’s a lot (around $249 I believe ). That’s food for my kids for the week. I’m not sure what else to do and I’d love to give them another chance but at this point I just wish I could get my money back.

HORRIBLE EXPERIENCE

I ordered back in September and my order never arrived. I contacted costume service and by then it was October and the costume I needed in my size was out of stock. They offered me a $10 coupon and suggested an alternative costume. They sent me someone else’s costume. I wasn’t buying this for personal reasons. I had an upcoming event mid-November I was hosting and some tickets for. They completely screwed me over. I filled a complaint with the BBB and was unsatisfied with the response, apology and resolution. They messed up big time and provided me nothing beyond refunding my original purchases. Usually I’m a very understanding person and don’t typically write reviews or feedback like this, but in this case, it was warranted to warn other people.

The costume was really cool, when it finally arrived. I paid extra in shipping to make sure it was here before I needed it for my kids school Halloween. Of course it did not. It arrived 2 days after it was supposed to, and unfortunately a day too late to wear. I will save it for next year. To pay extra and not receive it on time was disappointing

Purchased two costumes. Both were costumes that were made inhouse and was their product. They pride themselves in claiming their costumes are very well made, but they are most certainly not!! They are very cheap and uncomfortable fabrics. I'm unsure of what sizing chart they are using, but their sizing is way off!! Both costumes were too small although we bought our usual size. Their return policy is the worse! You are charged an 8% restocking fee in addition to a shipping fee. I will never shop here again and will stick with Spirit Halloween or any other place!

Avoid at all costs!! I paid extra for shipping to arrive on the Tuesday before Halloween. It didn’t arrive until Friday, the night of Halloween. I needed it for Thursday for a work party. I called and waited for 2 hours for them to refund shipping and that I would have to call back once received. Once received, they were closed on Halloween and the next couple of days. Very limited hours. I waited another hour because when I tried to do it online they would charge a restocking fee.
On top of that, I sent an email and it took 2 weeks for them to respond just to say they were closing my ticket assuming I reached out another one. What in the world? How is that ok??! I won’t event be buying from them again.

Received costume for a movie night party, when it arrived it was too small, have tried to contact the customer service department on a number of occasions to make a return and request a refund but each time they are unavailable! My partner now doesn’t have a costume to wear for our party!! We are now stuck with a costume we don’t want and have lost £55. In the UK all internet orders are refundable within 14 days. Obviously in the USA this doesn’t apply and are acting illegally! I WOULDN’T RECOMMEND HALLOWEENCOSTUMES.COM TO ANYONE TOTAL SCAM