HalloweenCostumes.com Reviews 

The no exchange or refund policy during the Halloween season is insane; obviously it would be the busiest time period for this company…they should be more flexible with assisting their customers, but they offer zero help. Also that policy wasn’t even disclosed before purchasing. The prices are ridiculous for products that are so cheaply made as well; spent over $100 for a costume that looked like it was falling apart. Genuinely the worst company I have ever purchased from and I wish I had read the reviews before wasting my money. Total scam artists and I hope I have warned others to avoid this company.

I ordered a costume with delivery date of 10/29-10/30. Delivery stays updated late on 10/30. Not enough time to get another costume. My daughter had no costume to wear to school. She was so disappointed. I’ve read multiple other complaints saying the same thing so it can’t be just a shipping issue. The company is horrible

Everything runs extremely small, and their return policy is a complete scam. I will never purchase from them again — this is the first and last time. I’ll also be disputing the charge with my credit card company. It’s unbelievable that an online retailer has such a terrible return policy. Accepting returns is the right thing to do, especially when customers can’t try on items before buying.

Item sent was not true to size, it says .ca but it is shipped from USA, they do not take returns between 20th of October to end of October. Which I understand in certain circumstances. But no shipping and 18% restocking fee After pay shipping back to them. Its less then half the price paid for costume. Cheap junk. Better off buying from a local establishment. Will never buy from them again. Fool me once. But I should of read the policy before hand. So that is on me.

Order never arrived even though it says it was meant to be delivered 2 weeks ago. Tracking says it has been Shipped out from the US - had I known it’s not a UK/EU retailer, I wouldn’t have ordered. And no email available to contact the customer service, just a phone number which I cannot call from the UK. It might be a genuine company but if you are outside of the US - don’t bother ordering.

Ordered, and guaranteed on the website and via chat that it would arrive by October 29, for a party on the 30th.
According to UPS, it's now not arriving until November 1st.

Tried getting in contact with the company, but got booted out. Honestly, just wish I could get a refund at least for the shipping, since ordering it so close was my mistake. However, it did ship out the same day I ordered it.

Shocking and exceptionally disappointing. Took an order a week ahead of Halloween with extra paid for express delivery and cancelled the order the day before Halloween.......thanks for leaving me with no time to re-order and sat waiting on my money being refunded!

WAS A COMPLETLY DIFFERENT COSTUME FROM WHAT WAS ORDERED THE ONE I DID RECIEVE WAS FOR A CHILD !!!
CANNOT RETURN ITEM AS YOU CANT GET INTO THE RETURNS PORTAL ....HAVE TRIED E MAILING COMPANY ONLY TO FIND E MAIL ADDRESS DOES NOT EXIST
WOULD CERTAINLY NEVER RECOMMEND THIS COMPANY

Costumes came on time. I followed the size chart to order. Neither of our costumes fit. I went to return and there’s an 18% restocking fee AND I HAVE TO PAY FOR SHIPPING. That’s absurd! 10/10 DO NOT RECOMMEND!

Ordered two costumes for an event this past Saturday (10/25) on 10/20. Paid extra for 2 day shipping. Looked like the packages were stuck in Tennessee on Friday with an expected delivery of Monday 10/27. Wrote to customer service that night asking for a refund of shipping since we paid extra. Never heard back. All week the package has remained in Tennessee and we still haven't heard back from the company. I've now been on hold twice for over 30 minutes and every time I try the chat feature it says representatives are all busy. What a scam! We're out over $100!!

The costume sizing chart was wrong by a wide margin. The return policy is tantamount to robbery.

BUYER BEWARE!! SCAM!!
I placed an order for express 3 day shipping to have my order in time for Halloween, I placed it on October 23rd and the order is still processing not shipped. It will not be in time for Halloween. The chat is unavailable and I have been on hold for over an hour waiting on someone to pick up! Do NOT buy from here.

I placed an order as soon as it went through I wanted to change it...I called their number and no one ever came on the line after holding for over a half hour, I was told I am caller number 115 waiting to speak to a rep. So once the costume arrived I tried to start a return and my brand new never worn costume was listed as not eligible for a return....total scam!

My partner ordered me a buzzhead butcher for a surprise...over £300 with delivery...came yesterday no shirt in box 🤬...emailed company nothing...tried live chat no agents available...tried ringing no answer 🤬...had to order a man's large shirt in the hopes it fits ...disgusting when you pay a lot of money ...let's just hope he works when plugged in .
Order number is 885392739661..excellent thank you for your quick response...due to that will upgrade stars as its well deserved. Thank you .

I purchased three out of four of my family’s Halloween costumes from HalloweenCostumes.com. The first order was placed through Amazon at the beginning of October, and it arrived without any issues within a few days. Based on that smooth experience, we decided to order two more costumes—an Adult Anna and an Adult Sven—to complete our family theme, again through Amazon.

Unfortunately, this second order was a disaster. The package arrived several days later than expected, and instead of the two adult costumes, we received an 18-month-old Honeypot costume we never ordered. When I tried to initiate a return through Amazon, I quickly realized that the situation was too specific for a chatbot to resolve. I reached out directly to HalloweenCostumes.com, but their live chat was unhelpful and simply told me to go through Amazon.

I then decided to call their customer service line. I started at #116 in the queue and waited on hold for two and a half hours—only to reach #26 before the recording changed to an endless loop of “We will be with you shortly.”

At that point, I still needed a specific costume, and HalloweenCostumes.com appeared to be the only store carrying it. Reluctantly, I decided to order directly through their website and even paid $23.99 for one-business-day shipping. It’s now been five days. I received a confirmation email stating the order was “on its way,” but when I track it through FedEx, it only shows that a label was created—no movement since.

After reading other reviews, it seems this kind of delay and lack of communication is their standard practice. I wish I had seen that before ordering.

We ordered costumes from this site and paid for priority shipping that was guaranteed to be delivered by October 23. Yesterday I reached out to customer service because the tracking info said fedex hadn’t even received the product yet, only a shipping label had been created. The agent I chatted with said they saw my order but did not know why it hasn’t been sent yet, so she resubmitted my order with a guaranteed delivery date of October 29. At this time, the order still has not been shipped and most likely will not be here in time for Halloween. I’ve tried contacting customer service again, but I waited on hold for 25 minutes the first time before it said an error occurred and the call dropped. I’m waiting again, as their website says all chat agents are busy and I can’t even attempt the chat. This was my first time using this site and I can tell you it will definitely be my last. At this point I’m feeling like I’ve been scammed, and I’m furious.

I purchased 2 purses on 10/20. I was hoping to have received by 10/24 for an event, paid express shipping and my order has yet to arrive. Arrival date keeps changing, hoping it arrives before halloween.

I ordered an expensive red riding hood costume with extra gloves and socks on the 15th october. Total order cost me £100 which is the most I’ve ever spent on a halloween costume as I’ve got a party to go to on Halloween. It said it would be delivered on Wednesday the 22nd but I’ve only received the socks and gloves - but no red riding hood costume which is the main bit I need! I’m trying to call customer service and talk on live chat but no one is answering me to let me know where my red riding hood costume is. I’m super upset I hope someone can get in touch.

Order not delivered and zero customer service. They technically steal your money like common thieves
Order number:29254621.

I placed an order for costumes for my kids and paid for rush shipping. I was sent the completely wrong order. Two adult sizes scooby doo costumes. I called customer service and was on hold for over an hour. Never got through to anyone. The recording said, after an hour of waiting, that I was number 96 in line. I sent the company an email and still have not heard back from anyone. I do not recommend ordering from this company. If you have an issue with your order good luck getting it fixed. Better to spend a little more money with a reputable company who will address any issues.