Halfords Retail  Reviews 67,997

I’m extremely disappointed with my experience with Halfords.
I ordered a bike as a birthday gift for my daughter, specifically choosing Halfords based on the delivery timeframe they advertised. Had I known it would take this long, I would not have placed the order.
Since the original delivery date, I’ve received three separate calls pushing the delivery back, and I’m now being told I need to wait a further 7 days. There has been no clear resolution or confidence that this latest date will actually be met.
What’s made this worse is the level of customer service. Attempts to contact support have been frustrating — emails are not working and the live chat repeatedly disconnects. I’ve effectively been left with no reliable way to get a straight answer or meaningful update.
This has turned what should have been a special occasion into a disappointing experience. At this point, I feel like I’m just being asked to wait indefinitely with no accountability.
I would strongly advise others to think carefully before relying on delivery promises, especially for time-sensitive purchases

After using the online shop to make an order for parts they cancelled one item and made another a week later for pick up making all the other purchases pointless so full cancellation was needed with a very slow refund process
Don't use these time wasters

Absolute scam!!
Booked my car for a major service, supposed to get a 70+point check and oil, filters and brake fluid changed.
Report only states that oil and filters were changed - not the brake fluid and that only brakes, wipers, lights and tyres were checked. No checklist to prove that anything else was checked.
When i questioned the customer service department the response is that I shouldbhave specifically requested in advance to get a checklist so basically my fault. They said they just expect their customers to trust them so they dont tend to provide reports/checklists as it is "too much to print". And it is also the way their system works so the brake fluid doesn't get mentioned. Absolute joke!
They broke a plastic frame under the bonnet and did not tell me!
On top of rhat the tyres they quoted me wrong R15 size to replace my R16 tyres!!
Scammers..do not use.

Nav was very helpful and respectful

Got to say great service in carlow ireland store. Popped in without appointment to get new battery for car. Yes I had to wait but when you pop in on spec and the tech is on lunch you should expect nothing more. The tech guy Ger was brilliant, I know more about my car than I did before. He went through everything, checked power going in, power going out , the right battery for make and model( I'd have just bought any battery for a desiel). He checked oil level, topped it up and informed us of best way to check it. He even went as far as checking brake fluid level . Very friendly, and went the extra mile to ensure we had no issues before we left. It wasn't a case we were the only customers there either, there were at least 3 other customers( who also seemed to call in on spec) he was helping out, so it wasn't a case that he had all the time in the world to deal with just us. Excellent work, excellent customer service, staff were brilliant, friendly and knowledgeable especially Ger. Would definitely be recommending Halford in carlow as first port of call for motoring issues.

Never order online with them. Read below before you even think about it. Just ordered oil and air filter. The Halfords page auto loaded my old address(you have to sign in if you've ever shopped with them online previously). Noticed the mistake immediately. Rang there customer services who said you can't cancel orders once they are in. 1 HR on hold to be told it might be possible to ask DHL. Rang DHL who advised they can't take changes from anyone but Halfords. Call back customer service at Halfords who suggested after another 20 min using web chat. Web chat.- 30 min wait to get to the front of the queue. Then they said they would take 7 working days to 'consider my request for a refund or address amendment '!! I now await a call from them at some point in the next 2 weeks to be advised of their 'decision'. Unbelievable that in these online days they act like a piria state. Please note EuroCar Parts offer a no quibble refund/cancellation on all online orders processed within 3 working days with comparable prices. I warn you never to shop online with Halfords.

Excellent in store customer service. I took my electric bike into Halfords for a replacement rear inner tube -faultless service from sending a text reminder to a prompt and efficient repair while I waited. All done at no cost under their warranty scheme. Well done staff at Halfords Norwich.

Andrew in Halfords Blanchardstown is amazing.. great customer service, knowledgeable and helpful. Highly recommended.

5 stars to Halfords in Lincoln .
Warm, friendly and professional staff in the auto centre . Always a pleasure to experience such 5 star service.

In 2025 I bought a Halfords own Carrera Vengence ebike. The staff were rude and unhelpful but I persisted as the bike seemed good value. I agree it is almost impossible to get any support via phone or email. In regard to the bike, it’s ok but I am 60 and the display is too small to read while riding. It turns out it is not possible to upgrade it like most other brands can. Overall I wouldn’t buy another or from them. WE ARE NOT ALL 15 with 20/20 vision guys, come on!

Dash Cam fitted, fell off windscreen in 4 days. When I phoned told they couldn't do anything for 5 days. So the Dash cam was meant to keep smashing up against the windscreen for 5 days, "yes" was the reply. Asked to speak to someone so I could make a complaint, told take down this reference number and someone will contact you in 3 to 7 day's. That's really quality!

I am not surprised about this rating. Only young people are working there who don’t have much experience, I suppose. I bought a bicycle from Halfords — a Carrera Crossfire. I paid £384. It’s the most expensive bicycle I have bought in my life. I had to come back for a service after a few weeks because the bike was new and they said it was going to need some adjustments. After a few weeks, I started having a noise coming from the bottom bracket. After a week, the sound was so awful that I was happy I was cycling at 5am when nobody could hear me. So I came back to Halfords, told them about the problem, and asked them to adjust the gears and brakes as well. They couldn’t take my bike without a booking, so I booked a day. I came back, repeated the problems to make sure they were going to remember what to do. I came back the next day, and they said everything was fine. I realised straight away they hadn’t done anything to my brakes and gears, but I was happy that the sound from the bottom bracket was gone. After a few days, the sound came back. And it got louder and louder every day. I suppose they just sprayed some oil and thought they had fixed it. I came back again after a week or so, explained the problem, and reminded them again to adjust the brakes and gears. Ok. The next day I saw straight away that they had done something with the bottom bracket and the pedals (I don’t know why they tried to prove that the problem could be there as well). Ok. I started cycling home and again straight away I realised they AGAIN didn’t touch the brakes and gears. So I had to adjust my brakes myself, and the gear is not good on 6, but I am afraid to touch it, because the last time I tried to adjust the gears I ended up going to a service anyway )). So now I am thinking of going to another service, although I paid for a Premium
Cycle Care for the whole year.

Two cabin filters and two oil filters ordered at ostensibly sensible prices. Unfortunately, when I went to collect a day after I was informed they were there, the cabin filters were the wrong ones and the oil filters had not arrived. The only option with the cabin filters was a refund, after 'three to five days'. No attempt to get the correct part, and no attempt to correct the incorrect on-line description of the parts. Poor.

I purchased a European travel kit and extras, on my way out I asked the guy called Mike@Trowbridge store who was doing fittings (battery etc) if he could remove my aerial to enable me to go through the car wash, absolutely no delays he did not make me feel like an inconvenience - which I am sure I was - great service

Dont advertise that you make number plates.. when you dont !!! Despite having them hanging on the wall ... ffs .. got to order them online !! Jokers !! And dont get me started on the miserable person at the till ...

Halfords in Stranraer, what a team....quick service along with friendly faces.
Highly recommend them.

Awful customer service, I'm actually shocked how poor they are when you try to get availability, advice, pointed in the right direction.
They asked if I needed anything else, I said I genuinely want some help choosing a product, and they hung up hahah.
I can see a lot of people reviewing since the "new customer service"... It's awful. I'll give my money to a business that want to talk to customers. Halfords has changed in the last 2 years.

Took my payment and did not give me order number and there is no record in my account about the for bike. The website is not user friendly and reliable. Be careful buying online. Now they say we need 7 days to investigate. Not acceptable for a big brand like this

Tried ringing Halfords to check availability of parts. WHAT A SHAM OF A EXPERIENCE !!! and apparantly it as all just been upgraded!

I give Halfords a full 5 stars.

You drive to the store, being able to park up.

You go into the store, select your goods (for example, snow foam), pay, and then leave.

You go home and use the snow foam to clean your car, which is why you wanted some snow foam.

Prices reasonable.

We especially like the fact you actually get the snow foam, don’t wait weeks for it to be delivered. It’s not delivered, you have to argue about a refund, and are not pushed over and verbally abused by the delivery driver.

UNLIKE SOME OTHER COMPANIES OUT THERE.

I recommend Halfords!