The delivery (Japan to Germany) took same days but nevertheless it was fast. Directly after buying the product it was possible to track the delivery. The prices within the shop are always transparan... See more
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See what reviewers are saying
I ordered some hair products but became worried when I subsequently read some negative comments on Hairbb's Trustpilot. But was happy when I got the correct goods after only 12 days and can only... See more
I’m going to be honest, I was still skeptical with the website despite the number of good reviews here, but it turned out to be that good. I got a lash serum at a cheaper price compared to other w... See more
I live in Canada and I’ve ordered the Ialust cream. Was shipped right away and I’ve received it within 10 days which is remarkable. Did not pay any custom. The product was as described. One thing to... See more
Company details
Written by the company
Established in 2014, Hairbb.com (BEAUTY ELEMENTS COSMETIC LIMITED) is the ultimate destination for everything related to beauty. We have noticed that the prices of the same beauty products can vary significantly in different countries. Therefore, we take this opportunity to establish an online platform to gather high-quality products at affordable prices from around the world and share them with our customers. We offer a wide selection of personal care products to ensure you find the perfect product for your unique needs. For example, health supplements, fragrances, beauty products, personal care essentials or men's grooming products can all be found on our website. so our customers can purchase quality products at reasonable prices on our website and build long-term, close relationships with us.
Contact info
ROOM 18, 7 FLOOR, SHING YIP INDUSTRIAL BUILDING , 19-21 SHING YIP ST, KWUN TONG,, 852, Kowloon, Hong Kong
- support@hairbb.com
- www.hairbb.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery, soft package and great product
The delivery (Japan to Germany) took same days but nevertheless it was fast.
Directly after buying the product it was possible to track the delivery.
The prices within the shop are always transparantly shown.
Great job !!!!!!
Fast delivery
I’m so happy to receive all emails…
I’m so happy to receive all emails updates on time . And products are sooooo good 👍🏻and I received all items before the time they told me 🤗🙏🏻Amazing !
Legitimate company with great prices!
An all-rounder website
I’m going to be honest, I was still skeptical with the website despite the number of good reviews here, but it turned out to be that good.
I got a lash serum at a cheaper price compared to other websites. I also asked a question and they responded quickly. Lastly, the product arrived quicker than the predicted time!
Great website
I did not regret my experience with Hairbb. The service was great and the products were amazing!
Worth the wait!!!
My experience with Hairbb has been very positive. I managed to get a Japanese shampoo that was hard to find in Europe, and although the delivery took a bit long (as stated from the beginning), the order arrived without any issues. The price is a bit high, but it was worth it to get exactly the product I was looking for.
The merchandise I ordered arrived…
The merchandise I ordered arrived within the expected time. I have been updated regularly.
Product perfect and on time delivery
Product perfect and on time delivery
1st time using so I will order again
Lisa
Dublin
Product didn’t work and no response from support
Hello.
I purchased the Shiseido Crystallizing Straight 1S from Hairbb.com and requested a return, since they advertise an “easy return within 30 days of receipt.” I never got any response from them until the 30 days had passed, and my concerns were ignored.
The product had no effect at all, and I want to warn others: don’t buy it, and be cautious with Hairbb.com’s return policy and lack of support.
Updated message
As I can't seem to find where to answer to your responded message. I never received any form of answer nor you proceeded with my returns request, and lets say that you don't accept product once used moreover stated that you have 30 days returns, so should a customer return something unused how one can tell the defects of a product without trying or seeing for self and why write features that doesn't clearly exist in a product and sell it on your website. Very upsetting.

Reply from Hairbb
You have a wide range of products and…
You have a wide range of products and fairly fast delivery. Thank you.
It is easy to find what I am looking…
It is easy to find what I am looking for. Checkout is quick and delivery is reasonable fast and right to rhe door.
Great well quick
Huge thanks to Hairbb for making…
Huge thanks to Hairbb for making available in Europe a product I’ve really missed since my days in Asia.
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