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See what reviewers are saying

Rated 5 out of 5 stars

The delivery (Japan to Germany) took same days but nevertheless it was fast. Directly after buying the product it was possible to track the delivery. The prices within the shop are always transparan... See more

Rated 5 out of 5 stars

I ordered some hair products but became worried when I subsequently read some negative comments on Hairbb's Trustpilot. But was happy when I got the correct goods after only 12 days and can only... See more

Rated 5 out of 5 stars

I’m going to be honest, I was still skeptical with the website despite the number of good reviews here, but it turned out to be that good. I got a lash serum at a cheaper price compared to other w... See more

Rated 5 out of 5 stars

I live in Canada and I’ve ordered the Ialust cream. Was shipped right away and I’ve received it within 10 days which is remarkable. Did not pay any custom. The product was as described. One thing to... See more

Company details

  1. Health and Beauty Shop

Written by the company

Established in 2014, Hairbb.com (BEAUTY ELEMENTS COSMETIC LIMITED) is the ultimate destination for everything related to beauty. We have noticed that the prices of the same beauty products can vary significantly in different countries. Therefore, we take this opportunity to establish an online platform to gather high-quality products at affordable prices from around the world and share them with our customers. We offer a wide selection of personal care products to ensure you find the perfect product for your unique needs. For example, health supplements, fragrances, beauty products, personal care essentials or men's grooming products can all be found on our website. so our customers can purchase quality products at reasonable prices on our website and build long-term, close relationships with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An all-rounder website

I’m going to be honest, I was still skeptical with the website despite the number of good reviews here, but it turned out to be that good.

I got a lash serum at a cheaper price compared to other websites. I also asked a question and they responded quickly. Lastly, the product arrived quicker than the predicted time!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Worth the wait!!!

My experience with Hairbb has been very positive. I managed to get a Japanese shampoo that was hard to find in Europe, and although the delivery took a bit long (as stated from the beginning), the order arrived without any issues. The price is a bit high, but it was worth it to get exactly the product I was looking for.

3 September 2025
Rated 1 out of 5 stars

Product didn’t work and no response from support

Hello.

I purchased the Shiseido Crystallizing Straight 1S from Hairbb.com and requested a return, since they advertise an “easy return within 30 days of receipt.” I never got any response from them until the 30 days had passed, and my concerns were ignored.

The product had no effect at all, and I want to warn others: don’t buy it, and be cautious with Hairbb.com’s return policy and lack of support.
Updated message
As I can't seem to find where to answer to your responded message. I never received any form of answer nor you proceeded with my returns request, and lets say that you don't accept product once used moreover stated that you have 30 days returns, so should a customer return something unused how one can tell the defects of a product without trying or seeing for self and why write features that doesn't clearly exist in a product and sell it on your website. Very upsetting.

9 August 2025
Unprompted review
Hairbb logo

Reply from Hairbb

We've checked our records and see that we did reply to your initial message. Regarding your request, our company's return policy does not accept returns once a product has been used.

We truly understand this is frustrating, and we want to ensure your satisfaction. If you experienced an issue with the product's performance, please contact us and we'd be happy to help resolve the issue.

Thank you for your understanding.

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