I contacted jeetu part of the Guinness customer service team today very distressed regarding a situation in our communal garden, not only was jeetu calm, empathetic to my situation! He also acted on e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to thank Andy for the excellent service he provided. He was professional, polite, and understanding throughout. He took the time to listen to my concerns, explained everything clearly, a... See more
Company replied
Compared to the old systems speaking to Guinness now is fantastic I spoke to two lovely ladies this morning that listed to everything I had to say and help me find the ways to request some things and... See more
Company replied
We haven't had the people out yet so this could be subject to change, but the lady on the phone (Zoha) was absolutely superb. Very attentive and considerate, really helpful too. Exactly the type of pe... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The gentleman was very thorough and…
The gentleman was very thorough and polite. Talked me through how to do a video call and was very attentive. Was a pleasant experience ringing customer service.
3 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Lisa, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Mike was so helpful and patient with…
Mike was so helpful and patient with me. Very professional but not stuffy. He was great. Very pleasant and easy to deal with. Logged what I need done and efficiently.
3 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Stacey, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Reply from The Guinness Partnership
Hi Katina, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Reply from The Guinness Partnership
Hi Paula, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
The service provider was very polite…
I was happy with the results, speaking with the service team helped me to understand what I needed to know. She was very polite and helpful. Thanks for your support.
3 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Nadine, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Louise was extremely pleasant
Louise was extremely pleasant, polite and professional.
She handled each job with ease.
Thank you Louise
3 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Pauline, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
I had an amazing young lady this…
I had an amazing young lady this morning who did her absolute best to provide all the help she could.
3 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Emma, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Louise in Call Centre is an absolute Angel 😇
Louise in the Call Centre was absolutely professional, had empathy and was very kind to my repair issues.
In my view, Louise deserves a gift, pay-rise or bonus but hopefully all three.
The most sane and understanding person with Guinness, I've had the pleasure of speaking to in a long, long time.
Maintenance Team continue to be absolutely shite as always and avoid all problems !
3 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Lucy, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
The lady who answered my call today was…
The lady who answered my call today was really nice patient and understanding.
3 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Samia, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
It was very professional
It was very professional. She listened and acted straight away. She was very polite and helpful
3 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Louis, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Reply from The Guinness Partnership
Hi Jason, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Very helpful in sorting out my repair.
Very helpful in sorting out my repair.
3 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Sandra, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Awful awful service
Awful awful service and left me in serious danger. Convinced that the other reviews are paid for, considering I’ve been living in an unsafe environment for over two months now. And Guinness refusing to do repairs
2 August 2026
Unprompted review
Reply from The Guinness Partnership
Hi Bluebell, I'm truly sorry to read through your review. We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890. We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs). Kind Regards, Almas
The customer service representative was…
The customer service representative was very polite, helpful and professional
31 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi ES, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
Andy R
Andy R
Was really professional and super helpful
I was feeling stressed and he spoke through the next steps
31 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Chants, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
I Just Phoned Customer Services To…
I Just Phoned Customer Services To Report Some Communal Area Breakages, Damages and Faults / Issues and Spoke To - SOPHIA - I Think ? - DOH and LOL.
Very Helpful, Patient and Understanding.
31 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Glyn, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
I was speaking to Paul and he was very…
I was speaking to Paul and he was very helpful I had a problem with the and he told me to check the pins if any where raised to push them down and the door is now working properly
31 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Paul, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Emma D.
Guinness partnership
Compared to the old systems speaking to Guinness now is fantastic I spoke to two lovely ladies this morning that listed to everything I had to say and help me find the ways to request some things and booked in repairs in an effective time frame for me. Absolutely brilliant I can’t wait for my house to start feeling like a home again!
31 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Kiera, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Emma D.
Very helpful today
31 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Consumer, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Emma D.
Sharon listened and dealt with my issue…
Sharon listened and dealt with my issue quickly. She was very friendly on the phone also. She was just brilliant!!
30 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Rubyjo, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Emma D.
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