The Guinness Partnership Reviews 

Thank you Andy!
When ringing The Guinness Partnership today to report a potential electrical fault in a bathroom, I was greeted by Andy who listened and understood quite a tricky situation ie bathroom and electrics and not a normal fitting.
He was able to direct me with ease to enable me to resolve this issue.
Excellent Customer service! Thank you Andy 😊

I'm a Guinness Partnership Tenant and I recently received a New Water Rate's Bill from Thames water and I nearly fainted. I have a persistent internal leak in my toilet's internal plumbing and I called Guinness Partnership to report this repair and to book an appointment. Phil the agent whom answered my call was excellent.
He answered extremely quickly,he persevered through my awful phone line connection ( I know how frustrating this is)!
He identified the problem with my portal account and access.
He then continued to book me an appointment to look at my plumbing repair asap for Wednesday.( 48 hours)!
I'm a very happy customer because this water leak is costing me an arm and a leg.
Thanks Guinness Partnership.

The gentleman was very thorough and polite. Talked me through how to do a video call and was very attentive. Was a pleasant experience ringing customer service.

Mike was so helpful and patient with me. Very professional but not stuffy. He was great. Very pleasant and easy to deal with. Logged what I need done and efficiently.

Very helpful and cheerful.

Friendly, efficient and helpful member of staff.

I was happy with the results, speaking with the service team helped me to understand what I needed to know. She was very polite and helpful. Thanks for your support.

Louise was extremely pleasant, polite and professional.
She handled each job with ease.
Thank you Louise

I had an amazing young lady this morning who did her absolute best to provide all the help she could.

Louise in the Call Centre was absolutely professional, had empathy and was very kind to my repair issues.
In my view, Louise deserves a gift, pay-rise or bonus but hopefully all three.
The most sane and understanding person with Guinness, I've had the pleasure of speaking to in a long, long time.
Maintenance Team continue to be absolutely shite as always and avoid all problems !

The lady who answered my call today was really nice patient and understanding.

It was very professional. She listened and acted straight away. She was very polite and helpful

Very polite and very helpful

Very helpful in sorting out my repair.

Awful awful service and left me in serious danger. Convinced that the other reviews are paid for, considering I’ve been living in an unsafe environment for over two months now. And Guinness refusing to do repairs

The customer service representative was very polite, helpful and professional

Andy R
Was really professional and super helpful
I was feeling stressed and he spoke through the next steps

I Just Phoned Customer Services To Report Some Communal Area Breakages, Damages and Faults / Issues and Spoke To - SOPHIA - I Think ? - DOH and LOL.
Very Helpful, Patient and Understanding.

Compared to the old systems speaking to Guinness now is fantastic I spoke to two lovely ladies this morning that listed to everything I had to say and help me find the ways to request some things and booked in repairs in an effective time frame for me. Absolutely brilliant I can’t wait for my house to start feeling like a home again!